My iPhone 5c screen is lifting at the corner and the store says it's my fault even though my phone is in an otter box and is in immaculate condition. The manager insinuated that I bent the frame to get a new phone!
My screen is lifting in the corner and the phone is in an otter box and in immaculate condition. Took it in and the manager told me that it's my fault and insinuated that I bent the frame on purpose to get a new phone! I just want my phone fixed. I don't want to pay 300 for another phone when they have already fixed the screen once as it wasn't working.
So call AppleCare and ask to be transferred to customer service and talk to them.
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Hello!
When there is unauthorized modifications on the iPhone Apple doesnt replace the product. Unfortunately you will need to get a new iPhone!
If you could have contacted Apple when you broke your screen you would be eligible to get a replacement after paying the Out of Warranty service fee.
All the best!
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My iPhone's screen black, it does not work and I tied to hold press power and home press but it did not work? By the way for seconds I saw iTunes cabal simple, but unfortunately, I do not have backup for my iPhone in my mac, so how can I restore my iphone without loss my date?
Thankslbryan1987 wrote:
I dont want the button problem solved i need to know how to restore the phone without using that button or going into settings
You don't in the condition it's in. You will either have to get the phone replaced by Apple or pay a 3rd party to repair it.
there seriously should be more than two ways to solve this other wise apple is useless and we will never buy another apple product.
Seriously? It's physically broken! -
IPhone 5 screen is black, when I connect to ITunes it says "to allow access please respond to your Iphone". Impossible with a black screen, does anyone know what the prompt is?
Hey 11doski,
Thanks for the question. After reviewing your post, it sounds like the display has a dark screen. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iPhone: Hardware troubleshooting
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for using Apple Support Communities.
Have a nice day,
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My iphone 4s' screen is shaking when the brightness is in maximum
My iphone 4s' screen starts shaking on the upper and lower part if I adjust the brightness on its maximum level (which I rarely do), but it still bothers me that there's something wrong with my phone. I usually set the brightness on medium level just enough to see the screen clearly. I'm here in the Philippines and I bought my phone last year in California. We don't have a genius bar over here and Mac stores doesn't offer repair services unless your phone is bought from a carrier (AT&T or Verizon over the US). The warranty of my phone expired two weeks ago I've already restarted and restored my phone but nothing's changed. I don't have any idea of the problem is with the LCD screen.
kitts1979 wrote:
My iPhone 4s screen is cracked (due to being dropped) and I can't slide to unlock it. Several of the the icons on screen will not work either. Is there a way to recover my photos if the phone has never had a back up and never been synced with another device?
No in order to backup to iTunes, you would need to unlock your phone.
In order to import pics to your computer you would need to unlock your phone. -
Yesterday evening i installed ios 7.2 on my iphone 4 and since then my iphone's screen is stuck on the itunes n a battery recharge sign under it. what should i do?
That's not a battery recharge sign. It's telling you your phone is in recovery mode and you need to plug it into your computer running iTunes.
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I bought an iPhone 5 in New York last December. Now I live in Bogotá, Colombia and I can't find an authorized service center because they said that only if I bought it from a local carrier they attend the warranty.
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I already tried to restore the phone, remove the SIM, delete all applications with no luck.
Any sugestion? Thanks!Was this phone ever jalbroken?
If restoring as new, without using a backup, didn't help, there is certainly a hardware problem that only replacement can fix. Your warranty is void unless you return to the USA. Short of that, finding a local independent iPhone repair center would be your only option -
My iphone 5 screen needs to be turned on and off twice before I can slide the screen to unlock it.
My iphone 5 screen needs to be turned on and off twice (hit the top button or home button, then turn off the screen again, then hit one of the buttons again) before I can slide the screen to unlock it. Also, when I was using it yesterday, the volume on my music was sliding up and down by itself, it clicked on albums by itself and wouldn't register my touch, the song kept pausing and playing by itself, and when I backed out of the app, all my running apps started sliding back and forth across the screen as if I were running my finger back and forth extremely fast. It also then opened the phone app, started to call one of my contacts, and wouldn't let me hang up. My phone is relatively new (got it back in June) and I haven't dropped my phone at all, haven't gotten it wet, etc... The only thing I've done to it recently is install iOS7. Does anyone know why this is happening and how I can fix it?
Took my phone to the Apple store this week and they told me it was a hardware/screen malfunction. They replaced the screen for free since it was under warranty. Now it works fine again!
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My iphone 5 screen is froze on the itunes screen. I tried to restore the iphone on my pc and it says it can not be restored. This phone is only 1 week old!!
You should contact Apple Support to get it serviced, your device is still under warranty.
iPhone - Contact Support - Apple Support
Any error numbers or messages given when you try to restore? -
My iphone has a black screen, when I attach the charger i get a beeping noise. It does not seem to be charging ?
try a reset, hold down the home/power button together until you see the apple logo and then release then wait for the phone to boot back up.
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Plug the phone into your computer via the USB cable and open iTunes.
Once you have connected the phone to your computer and opened iTunes, hold the home and sleep buttons down until it goes blank. You are now in DFU mode. Click the restore button in iTunes.
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My iPhone 5s screen is lifting
my iphone 5s screen is lifting up on the top right hand side do that i can see the light underneeth, i only got my phone in march, can it be fixed? and will i have to pay (i dont have insurence).
No one here works for Apple so we can't make any judgement on warranty claims. Take it to an Apple store or back to where you bought it and let them deal with it.
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The songs I'm trying to reload on my phone are on my PC. These we had loaded into iTunes. I can remove them all from the library and then add them all back one by one I imagine. The problem I'm having is that I removed them manually from the phone, they still appear in iTunes music library yet they won't sync. I don't want to take the time to compare the phone to my library, remove from the library what's missing on the phone and then add them all back again. 64GB (mostly music) will take a while.
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