My iPhone 5c sound/speaker only works with the headphones in and when I'm trying to change a ringtone in settings..

my iPhone 5c sound/speaker only works with the headphones in and when I'm trying to change a ringtone in settings.. why is this?! its not on airplane mode, its not on silent, ive tried turning it on and off, software is up-to-date etc. just no sound for text alerts or when trying to play music/videos. Help!

same issue as this guy it's a hardware issue
https://discussions.apple.com/thread/6266690?tstart=0

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