My iPhone 5c will not respond to deactivation of iCloud and iTunes. It is my account on it but it doesn't take the password.

My iPhone 5c will not deactivate iCloud or iTunes.  It is my personal account and I have the password but it keeps telling me to retry.  I've checked my passwords on other devices and they all work on those.  I've done a hard restart and have tried to restore it from my computer.  Nothing works.  Any help will be appreciated. 
Thanks

Could you give us more into - like, "will not back up", in what way?  Do you get an error message?  Does the device freeze up?
Is the slow feature only when you are trying to back up, or is it always slow?

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