My iPhone 5C will only charge when the phone is switched off I've tried multiple leads and still it will only charge when it's switched off, somebody has told me it's the battery? But I don't know what to do
yesterday my charger was working fine, all day long I got home and go to plug it in and it's not working, I let my phone die and it starts working like the battery symbol shows up but once the phone is on it stops working. I've tried a couple of leads but I know they aren't proper apple and it still doesn't work, my friend said I've probably fried the battery but I'm not sure, but I know since I got the phone the battery hasn't been all that good, it charges quickly but then also dies quickly, I really don't know what to do and I really need some help, should I get a new lead or replace my phone because I have insurance?
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If nothiing above helped, restore the iPhone to factory settings > Use iTunes to restore your iOS device to factory settings
Similar Messages
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I'm trying to connect to my home wifi with my imac gh5. After I enter the password it says connection timeout or password incorrect. I know there's no issue with the connection but I don't know what else to do. Does anyone know how to fix this problem?
What is the make & model of your home Wi-Fi router that you are attempting to connect your G5 iMac to? Which exact model of iMac do you have?
What wireless security type is your router using: WEP, WPA, or WPA2? If you temporarily disable wireless security, can the iMac connect to it now? -
I recently upgraded to the newest version of iPhoto. I used to have version 7, I believe. Now that I have updated I can no longer see my pictures. I downloaded the upgrader but I don't know what to do next. Please help!
Go to your Applications/ Utilities folder. Finder the upgrader app. Double click it to run it.
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My iPhone was stolen. How do I retrieve the pictures etc that were on imt. I know they must be in the iCloud but I don't know how to get into it from my iPad. Also, I would like to try to locate the phone ...how do I do that from my iPad?
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
Cheers, Tom -
When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
i reset my iPhone 3gs by erase all data and settings. After the process i was waiting till morning but its still shows the apple logo.its been 8 hours but i don't know what to do? please help me to fix it.
Something has gone wrong. Force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808 -
I've been pitching!!!!!!!!!!! I bought an iphone 4 8gb but when I installed the 7.0.4 version, it asked me a password icloud, I tried to call the seller but he don't reply .what I do: (
The seller has disappeared from
sight i am very sad and put it everything I have money and I am poor, and I do not know him, because I bought a used please, please hel
<Personal Information Edited by Host> -
Hi, I'm having trouble with my Ipad 2. I was recently playing a game and my ipad just shut off on me. Then when I turned it back on it was stuck on the Apple Logo and it won't go to the home screen at all. I plugged it in my itunes but I don't know what to do from there. I left it charged hoping the apple logo would dissappear but it didn't and now for some reason the battery is always dead. I really need help. Does anybody have any suggestions? Please.
Did you try rebooting the iPad? You will need to have some battery power for this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This may be helpful
iPhone, iPad or iPod touch: Not responding or does not turn on
Frozen or unresponsive iPad - Apple
iPad: Unable to update or restore -
I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!
Hi T,
Either of these will give you the info you seek:
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html -
Trying to re-install iTunes and the message "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services." But I don't know what to do? Please can someone help, I'm not the most technologically advanced person.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Hay. i change the screen LCD in IPAD 2 3G but i don't know what happen. She was working and every thing it's ok. One time i turn off the ipad and turn on more time, i don't see good in LCD the brightness is to low and i can see any thing!! and i want to know why is happen
Assuming you mean that you performed the repair yourself, it would seem that you either obtained a defective screen or you did some sort of damage when you replaced the screen. You can try asking for assistance on ifixit.com, a site dedicate to those attempting their own repairs, or you can take the iPad to a shop and pay them to try to correct the problem for you. Apple will no longer touch your iPad now that you've attempted your own repairs.
Regards. -
I want to update my OS from X10.6.8 to the next level but I don't know what that is. Can someone tell me the next version to us? Thanks.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model
Identifier 5,1 or later.
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.
7. Xserve (Early 2009) - Model Identifier 3,1 or later.
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Yosemite
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
would like to change ,my password. I signed in but I don't know what was my answer for the 2 security question. How can I change my password?
Hello, dot mac & MobtleMe no longer exist, though it may be possible to still use a dot mac addy... or maybe not if expired.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to http://appleid.apple.com then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0 -
Athough there is not much usages in the CPU , but the Fan runs really hard and loud , and i've ready try to reset the SMC ! i don't know what to do and i'm very worried.
Nguyen Phuc wrote:
Athough there is not much usages in the CPU , but the Fan runs really hard and loud , and i've ready try to reset the SMC ! i don't know what to do and i'm very worried.
I suspect you didn't reset it right.
Turn off the machine, let it charge up and then try the SMC reset again.
https://support.apple.com/kb/HT3964
Run a Hardware Test
https://support.apple.com/kb/ht1509 -
What do I do now that Photoshop CC has encountered an error while trying to upgrade. Suggesting retry does nothing. The numbers (49) appear, but I don’t know what that signifies. Help?
It is recommended that I ask for help, which put me here. What I really need is some customer service — not a chat room!If Windows :
Quit Creative Cloud desktop application .
Launch Photoshop cc 2014 application from C: > Program Files > Adobe Photoshop CC 2014 .
Once launched , click on Help menu in Photoshop cc 2014 and select Updates option .
It should update.
If Mac:
Quit Creative Cloud desktop application .
Launch Photoshop cc 2014 application from Applications folder:
Once launched , click on Help menu in Photoshop cc 2014 and select Updates option .
Let me know if you face any error .
Error 49 occurs while updating the application , when Creative Cloud app does not have reference / Access to installed CC app, so that it can apply updates for the same .
You can try to update from CC app like Photoshop itself and check.
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