My iphone 5c wont play sound on videos or music on certain occasions. why?

Ive had my phone 5c for just over a year now and recently it wont play sound on music and videos on certain occasions. i have done all the updates possible to do on it and this has made no difference. tried turning it on/off and that doesnt work. any ideas/?

Hello atbruner,
Thanks for using Apple Support Communities.
From your post I see that you'd like your videos taken on your iPhone to be automatically synced to your other devices via iCloud. Photo Stream will only sync your photos between your devices, however Apple recently introduced the iCloud Photo Library beta which will sync all of the content taken on your devices. To learn more about these items, please take a look at the articles below.
Which photo formats does My Photo Stream support?
My Photo Stream supports JPEG, TIFF, PNG, and most RAW photo formats. My Photo Stream doesn't work with video.
My Photo Stream FAQ - Apple Support
iCloud: iCloud Photo Library beta overview
iCloud Photo Library beta FAQ - Apple Support
Take care,
Alex H.

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