My iPhone 5s and husband 5s both are unable to make or receive calls just comes up fail

My iPhone 5s and husband 5s both are unable to make or receive calls just comes up fail, dosen't even ring,I rang EE and got no where
seems weird both 5s stopped working at same time

If your iPhone works elsewhere without problems, then it's probable that your carrier's signal just isn't strong enough in your home. This is not an uncommon situation, since many communities balk at allowing cell carriers to place their towers in residential areas. If you have good Internet service in your house, you might ask EE if they can provide a "microcell" which would connect to your Internet connection and provide a stronger cell signal.
Regards.

Similar Messages

Verizon iPhone unable to make or receive calls

Hello everyone, my Verizon iPhone is intermittently unable to make or receive calls (yes I do have reception). Has anyone experienced this before? I've called Verizon customer service and they were no help and suggested replacing the device at the apple store which I did. Verizon tech support ended up saying they would look into my issue with the network team, and contact me, which they never did. Apple sort of suggested it's a Verizon issue, and was not going to replace it for that reason, until I told them my battery was dieing quick too (luckily I had a screenshot of usage). So they're kinda blaming eachother- and I'm stuck in the middle with no support/help. I've tried ALL of the troubleshooting procedures. Do you think it's a Verizon or iPhone problem? What should I do?
One reason I think it's a Verizon issue is, I've had 2 iPhones that had the same problem- what are the chances of that? One reason I believe it's a Apple iPhone issue is because ALL of the Verizon phones in my household work perfectly all the time, except mine. Again it's intermittent, which is why I recorded videos.
Here is my brother's iPhone calling mine (both Verizon): http://www.youtube.com/watch?v=PWvZN90_adk
My iPhone calling brother's: http://www.youtube.com/watch?v=9ZFS5iiNrus
My iPhone calling a friends phone: http://www.youtube.com/watch?v=CGcB6uH0Ax8
My friend calling my iPhone: http://www.youtube.com/watch?v=OCnJc4e_DAQ

I have tried all the troubleshooting methods on the iPhone before this one multiple times by myself and with verizon tech support. Anyways, I gave it a try on this iPhone except the restore, because I want the apple genius to be able to run a diagnostic on it. I did the restore on my prior iPhone and he said he couldn't run the diagnostic because I restored it.
My results from the troubleshooting link:
1. Check Signal - I have 3/5 bars, still doesn't work
2. Reset Network Settings - I did that, still doesn't work
3. Verizon Update Preferred Roaming List - My iPhone gets "Call Failed" when dialing *228 (btw I already did this the day I got this iPhone).
4. Check Carrier - 4 of the 5 Verizon phones in my house work perfectly, so I doubt it's a carrier issue at this point. But I will give Verizon another call tomorrow morning to make sure.

I am unable to make or receive calls after the 6.1 update. I have restarted, restored and reprogrammed without any positive results.

I am unable to make or receive calls since I completed the 6.1 Apple update. I have restarted, restored and reprogrammed without any positive results. I hope that someone can assist me.
Thank you in advance! I appreciate your help!

Thank you! I went to the Verizon Wireless Store and everything is okay with regard to my carrier.

HT4623 After updating my iPhone I am unable to make or receive calls. How do I fix this

After updating my iPhone I am unable to make or receive calls. How do I fix this

Having this problem too! 5 days without a working fone!!
I have signal bars,calling credit but it won't let me ring/txt??!!
Smart fone my arse!!! Didn't have any problems till I did the stupid update! Fuming!!

I RECEIVED AN ERROR MESSAGE THAT I COULD NOT MAKE OR RECEIVE CALLS AND I HAD TO RESTORE VIA ITUNES. I HAVE DONE SO AND LOST LOADS OF APPS ETC (MY FAULT FOR NOTBACKING UP) BUT STILL UNABLE TO MAKE OR RECEIVE CALLS.

Phone is only a few months old and was working fine last night - it ran out of battery but on being charged up this morning it was effectively locked. I received an error message that I could not make or receive calls and I had to restore via itunes. I have done so and lost loads of apps etc (my fault for not backing up) but still unable to make or receive calls. Anyone had anything similar and can advise who I should contact or what I can do.
Thanks,

try contacting your carrier and see whats going on.

Iphone 5 unable to make or receive calls.

My Iphone 5 is not allowing me to make or receive calls. When I am making calls it comes up saying "Called Failed". I have restarted the phone a number of times and it works for an hour or so and then back to the same. No solid resolution.
People are unable to call me and they get the message number is unavailable and I do not get any miss calls to know who has called.
I have updated to the new software and checked all my settings as per the guidance. I have also reset my network setting and have no carrier updates.
I have checked with my carrier and the network coverage is fine in the area.
Very frustrating as this has been going on for a few days now.
Apple, is anything being done to fix this problem?
Is this a software issue?

NazA25 wrote:
Apple, is anything being done to fix this problem?
These are user to user forums. You are not addressing Apple by posting here.
You need to work with your wireless carrier, as inability to make / receive calls is their issue to support.

IPhone 4 on IOS 5.0.1 can't make or receive calls or send/receive SMS

Hi there,
Last friday, I noticed that I can't make or receive calls on my unlocked iPhone 4 on IOS 5.0.1. Until then it works fine. I can't neither send or receive SMS. The Internet connection works fine and I can surf the Internet over 3G.
I have test the SIM on my 2G iPhone and the calls works right. I have restore the network settings and I have completely restored (including IOS) the device over iTunes but the problem persist.
Have anyone experienced the same?
Thanks in advance

The resolution to my problem was a new phone. My first trip to the Genius Bar I was asked if I had done a complete restore to factory settings. I did that when I got home and the problem with using the phone was unchanged. I went back to the Genius Bar, described that I had restored to factory settings, and the screen still froze when I tried to either end a call or answer a call. They basically said it must be a hardware problem and gave me a new phone. My phone was 3 months old so it was still under warranty.

I upgraded my iPhone 4, have AT &T but now can't make or receive calls.Please help.

I upgraded my iphone 4 but now cannot make or receive calls. I have AT&T. Please help!

What did AT&T say when you contacted them?

IPhone 4S unable to make or receive calls after ios6.1

Since installing iOS 6.1 my iPhone 4S is unable to make calls and any incoming calls go straight to voicemail - any suggestions on how i can Fix this?

Yes contact your cell phone provider.

TS2755 I have iphone 4s and ipad. Imessages are not sending or being received on the ipad but the iphone works. All this happened after installing the new ios 6 a few weeks ago. I have tried others suggestions..still nothing!

IMessages are working on my iphone 4s but not in ipad since I installed the new ios 6. I have tried various fixes others have mentioned but i still cannot send or receive messages on the ipad. Help?

I should have explained further. The game opens in a new window over to the upper left of my screen, leaving the original page underneath. I tried minimizing it so that I could get to my toolbar and did the View > Zoom > Reset. This has no effect. The lower portion of the game is still not showing. Using other browsers the window or frame of the game is much larger, therefore everything shows.

My iphone 5 is showing the network and 3G logos but has no signal bars and I cannot make or receive calls or use the internet

Hi,
I recently bought my iPhone5 second hand off a friend. Having inserted my sim the O2 network logo and 3G symbols appear in the top left although there is no signal registered. I am also unable to make or receive calls as well as use the mobile internet.
The phone is registered to O2 so there is no network clash
THanks

Hello denman1991,
It sounds like your phone is not connecting to the cellular provider network, and you are also unable to connect to the Wi-Fi network. I would recommend these troubleshooting steps from the article named:
iPhone: Troubleshooting issues making or receiving calls
https://support.apple.com/kb/TS3406
Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Check your phone settings:
Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
Check for any blocked phone numbers: Tap Settings > Phone > Blocked.
See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
Try to make or receive calls in another location.
Attempt to isolate to one network band:
If you're having the issue on LTE, disable LTE, if possible, and try again.
If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
Contact the carrier to check the following:
Your account is properly configured to use the specific iPhone that has the issue.
There are no localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.
Restore the phone as new.
Also, for your Wi-Fi network issues, I would recommend this article named:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thank you for using Apple Support Communities.
All the very best,
Sterling

IPhone 4S was working fine in Bangkok, now "No Service" so can't make or receive calls/texts. Still connects and works w/wifi?

Entire trip have had no problem using the phone in different locations as we traveled. Now I am unable to make or receive calls or texts, unless I am on wifi. Then I can send/receive imessages and other normal web functions. I checked settings>carrier and that's "on" and settings>general>network and both cellular data" and "Data Roaming" are "on" but I'm not getting or sending data when not on wifi, so cell data is apparently not working. Any thoughts?

If the phone is reading No Service, then no, the cellular connection is not made. Did you change SIM cards during your travel? It is possible your home carrier is not recognizing the phone. With the home carrier SIM installed, do a reset on the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The other alternative is to go into Settings, General, Reset, Reset Network Settings.

Suggestions Needed! iPhone suddenly can't make or receive calls!

My iPhone has been unable to make or receive calls for two days now. Been working flawless for a year, until now. All other functions (text, email, web) continue to work fine. I have a 2G iPhone running 2.2 and have made no "unauthorized" mods and have made no significant changes or additions in the past week that might have led to this interruption.
Called AT&T and began to work with a service rep but got no solution. I have reset many times and even restored to factory conditions, but no luck. I have full signal strength and it says AT&T as my carrier. Thought it might be a network issue but my co-worker, with the same iPhone model, has no issues. I'm told when people do call me all they get is a "busy signal". Weird.
Does anyone have any suggestions? I'm pretty tech savvy, especially with Apple products and this one has me scratching my head.
Thanks in advance.
Message was edited by: SMacdown

SMacdown,
Have you already tried the suggestions in article http://support.apple.com/kb/HT1650 ?
Prior to restoring your iPhone, I would try resetting network settings. To do so navigate to Settings > General > Reset.
When restoring your iPhone, it's typically recommended you set it up as a new phone. You should back up your data prior to this.
Other good troubleshooting steps are to remove the iPhone case for a period of time to test with out (if you use one), reseat the SIM card, or to test the SIM card in another AT&T phone to see if that has the same issue.
Removing SIM card prior to iPhone repair
http://support.apple.com/kb/HT1438
Hope this helps,
Raleigh

Can't make or receive calls or texts in extended network area.

I have been unable to make or receive calls in the extended network area since arriving here 3 weeks ago. Using a Droid Bionic. Spent an hour with tech support to no avail. purchased a warranted used phone and moved sim card to it. Still no luck. Drove a hundred miles to a verizon service area yesterday and the phone worked fine from there.
I live in zip code 79834 for 3 months every year and this is the first time I've experienced this problem. I use a Wilson booster in 79834 and get 4 bars. No booster needed for strong extended network signal in nearby 79852 but no luck there either.
Any help or suggestions would be greatly appreciated.

Dr_Fill wrote:
Told me to try *228. I told him Verizon Tech support told me not to do that. I'm sooo confused. :-(
If you are using a Bionic or any other 4G phone, you do not dial *228 to update your Preferred Roaming List ... that is handled automatically by the phone's SIM card. To force an update, you can turn off the phone, remove the SIM card, wait a few minutes, then replace the SIM card, turn the phone back on, and allow a few minutes for it to re-establish a connection.
However, as noted by the Verizon rep, if you check the Verizon coverage map, there isn't any coverage in area code 79834. I've no explanation as to why your neighbor's phone works.
America's Most Reliable Network | Verizon Wireless - Verizon Wireless

Can't make or receive calls on iphone 4

Unable to make or receive calls on my iPhone 4. I went through all the steps in support, restored my phone, updated software, etc. But no luck. When I place a call, the display shows that the call connects, but I hear nothing on the speaker, and the other end can't hear me either.
Sometimes, when I place the call, the speaker option selects itself.
Any thoughts?

It sounds as if you have tried all of the user troubleshooting. You need to make an appointment at the Genius Bar at the closest Apple store and see if there is a hardware defect.

My iPhone 5s and husband 5s both are unable to make or receive calls just comes up fail

Similar Messages

Maybe you are looking for