My iPhone 5s does not send texts and calls fail, anyone know what could be wrong?

The iPhone 5s is about 140 days old, I called apple yesterday before I knew about this problem and send a diagnostic test to which they said was all good, they said the phone ismy blocked in anyway and that I got a great buy And it's second hand but in Christine condition with around 200 days left of warrenty.
can anyone help or tell my why this would be happening?
its not in airplane mode.
it does not have "do not disturb settings on.
its locked on EE and has a T-Mobile SIM installed and is showing signal bars.
what could possibly be the problem?

*the phone is not blocked in anyway

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