My iphone 5s fail to restore

Hi,
With regret this is to acknowledge that I am one of your FEW unlucky iphone users who has been struggling with the device ever since he purchased it.
I have been a great admirer of apple and its products. However this time it is a very frustrating experience which forced me to write this long email.
Hope someone would read it and help me !!
I purchased my iphone 5s in Dec 2013, just a year back.
Below are the device details:
IPHONE-5S SPACE GRAY 16GB-USA
Using this device felt like it worth investing so much of my hard earned money. I used to admire my iphone and flaut infront of my friends and collegaue.
I still believe it worth it.
Not many months passed when I started getting blackout problem. The device used to crash all of a sudden in between using any app and I had to use power button to bring it back on again. Initially this used to occur rarely, so I used to ignore it. Later on, as few more months passed, this problem occurred more frequently. Then I thought of taking help from apple support. They recommended me to get rid of few gaming apps then your problem should be resolved. Being a game freak, this didn't sound a good option to me, after all playing games on iphone was a totally different experience. However, I obeyed as the executive suggested just to ensure my device is safe.
Few more months passed, without any games on my iphone , this problem occurred again. Now even while using any built-in apps, it started crashing.
On few occasions it almost embarrassed me. When my friends asked me to click few pics from my phone and it crashed. Sometimes it happened that after crash, when I tried to power on, it didn't turn on. This is when I started to freak out, I mean what the heck has happened to my iphone. It was really frustrating.
After making many calls to apple support with many ticket numbers (all the ticket numbers are mentioned at bottom of this mail), all they understood was that there is some problem with my data on the device now.  So they suggested me to restore my iphone as a new device without any apps and data. I did that and it ran without any problem for few days. However, after few more days, my mobile network signal went off and it always showed in searching mode. I thought this might be a carrier problem so I went to Vodafone store and got a new SIM. But this didn't solve the problem. The same SIM worked fine on my wife's iphone (I gifter her iphone 5s on her birthday), however putting it back on my iphone the signal didn't come up and it always showed me in searching mode.
Another call to apple support, another ticket number and same suggestion to try and restore as new iphone. I followed as my lord said, but the problem didn't resolve. After couple of more restore attempt, my iphone is now refusing to take any more restore request It is talking in terms of error codes now. Sometimes it threw error code, 1, sometimes, 9, sometime 12.
I took my iphone to apple service center and they declared it to be a hardware problem. Adding more action to my iphone experience, they said since this was purchased from USA, this cannot fixed in India. This was a great setback as I have no plan in near time to visit USA.
I tried to reach out to my friends if anyone of them or their friends are flying to USA I can handover my iphone to him. However, no one tunred up and dropped a penny to my begging bowl.
I am losing all hopes now. The status of my iphone now is, with almost a year of struggle, it is now kept silently in my cupboard. I am back to using my old samsung handset still trying to figure out when will i be able to use my iphone again.
This email, I know it has stretched a bit, is my last hope to reach all those helping hands. Please help me get my iphone back. Please bring back my happy days back using my iphone.
Looking forward for help !!
P.S: Ticket Numbers of apple support along with dates:
Regards,
Ashish
+91-9873800479

It looks this community is not active or the support team don't have time to provide their inputs for the problems posted on this community.

Similar Messages

  • TS3694 my iphone 3g fails to restore. i have tried to restore many times and in different computers but at the end of the restore process it keeps giving me an error message- 1015. can anybody help? thx.

    my iphone 3g fails to restore. i have tried to restore many times and in different computers but at the end of the restore process it keeps giving me an error message- 1015. can anybody help? thx.

    The phone was jailbroken. That's what that error indicates. You can't get help here. You can't get help from Apple.
    Try Google.

  • Iphone 4 fails to restore error (-1), any solutions? Apple has none...

    My five month old iPhone 4 is failing to restore and shows an error number of (-1).  As seems to be standard of low customer service with Apple it is not listed in their troubleshooting guide online.  Is there any way to fix this without sending Apple another few hundred dollars to fix it?

    If you have tried multiple computers and were unable to get that to work, with a phone that is 5 months old, like I said earlier, it is under warranty. The only way to get past the cost of Apple phone support, which is only free for 90 days unless you purchase Apple Care, is to make an appointment at the Genius Bar of the closest Apple store and take the phone in. That is free support and they should be able to diagnose the problem. I'm not sure what you are referring to as a common iOS5 software problem, because if it was so common, there would be other posts here referring to it. Try the Genius Bar, they are the next step in troubleshooting.

  • My iPhone 4 fails to restore. Using iTunes, at step 3 of 4, displays "Restarting Sync" and goes to step 1 of 4, and then forever.

    It all started with a blank screen on a frozen iPhone. Doing the sleep and home button reset seemd to solve the problem, but then the apple logo started to show in the middle of calls, and finally, mail, camera, facebook and pulse apps failed to start, returning to the home screen after a few seconds. So it looked like a restore with ITunes was the solution. I was able to back up the iPhone. The restore process sems to start fine, but the process cycles forever, at step 3 of 4, display "Restarting Sync" and goes again. It seems it can´t pass from step 3.
    I have tried doing the restore from recovery mode with the same result. IOS is 6 and ITunes is 10.7.
    An interesting thing, is that as I kiled the restore process and disconnected the iPhone from the USB cable connected at the Mac Book and then used the phone as "Normal" it seemed that all the data and settings where restored, but not the apps; camera and mail keep failing to start, but the interesting thing is that the battery drains very quickly, in a matter of 4 hours.
    Any suggestions or ideas will be very welcomed.

    Try Recovery Mode:
    1. Start iTunes.
    2. Plug phone into a USB port on the computer, not an external hub or keyboard port.
    3. Press both home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button alone until iTunes detects the phone in Recovery Mode.
    4. Follow the prompts to restore.
    If recovery mode doesn't work, you likely have a hardware problem that needs service/replacement

  • HELP ME PLEASE!!! iphone 4 fails to restore via itunes, error code -1

    okay, so i have an iphone 4 and i updated it to ios 6.1, it failed to do so and shows the arrow and asks to connect to itunes. im freaking out, because the last time i tried connecting to itunes, it restored my software, now i does not. it keeps showing error code -1.
    i checked on apple website, it says it may be due to security settings and asked to turn off firewall. but my macbook pro has firewall off, also mine is a new phone, not jailbreak. ive tried everything. nothing works. there r hundred other threads out there on the same error... nothing works... i tried all...
    help me someone... Pleaseeeeee

    T Aprigliano wrote:
    Apple warranties/services the device not the person.
    So as long as it's within it's 1 year coverage you'll be fine.
    Apple Warranty
    http://www.apple.com/legal/warranty/
    iPhone Warranty  >  The warranty is only good in the country of original purchase

  • HT4623 my iphone update fail, and restore error code 4005, please tell me what should I do?

    update ios7 fail,reminder saying need to restore, but fail also, error code is 4005.

    If you have a phone with no Facetime, it can't ever be added. As you note, it is outlawed in several mideast countries. If you bought it in one of those, it is not an option for you.

  • HT1414 My iPhone A1203 failed during restore

    I attempted to restore my first - gen iPhone using the latest version of iTunes on my Xp PC and it reported an unknown error during the restore process. I am now unable to reboot it or even get my PC to recognise it properly (windows reports a problem USB device) The phone was working fine previously. Any ideas or suggestions?

    iOS: Restore errors 4005, 4013, and 4014

  • My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

    My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

    My iPhone 3GS is getting the same error. I've called Apple a bunch of times, and they won't get back to me. I'm searching through discussions to figure out a solution.

  • HT201263 Hi my iphone 5 is on recovery mode and I connect it with the computer but it's failing to restore the device the message is showing iphone restore failed!!!!!

    Hi my iphone 5 is on recovery mode and I connect it with the computer but it's failing to restore the device the message is showing iphone restore failed!!!!!

    Hi Bobi1346,
    Thank you for visiting Apple Support Communities and for including the error number you are getting.
    There's an article for troubleshooting that error.
    iOS: Restore errors 4005, 4013, and 4014
    Try these steps to resolve the issue:
    Install the latest version of iTunes.
    Restart your computer.
    Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
    Learn more about updating OS X.
    Learn more about updating Windows.
    Restore using another USB cable.
    Restore your device on another computer.
    If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
    Take care,
    Nubz

  • My iphone 4S failed during a restore process

    my iphone 4S failed during a restore process ..
    message:
    The iPhone [device name] Could not be restored. An unknown error occurred (4005).
    when open itunes & my iphone connect to the computer is not detected ..
    only screened cable to connect to itunes picture ..
    my itunes version is 11.2.2
    I have done a hard reset & there is no change
    please can you help me ...

    Hi apocalypse4405,
    If you are getting an error 4005 during an iPhone restore, I would suggest using the steps in this article to troubleshoot -
    iOS: Restore errors 4005, 4013, and 4014
    http://support.apple.com/kb/TS5314
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Just tried to update iPhone 4S to 6.1 and it first of all failed to back up then it failed to update so i had to put it in recovery mode and restore it then it failed to restore starting to think its an itunes issue does anyone have any advice?

    Just tried to update iPhone 4S to 6.1 and it first of all failed to back up then it failed to update (Error 11) so i had to put it in recovery mode and restore it then it failed to restore with an unknown error starting to think its an itunes issue does anyone have any advice?

    if your computer is not recognizing it, try using a different USB port or different usb cable. if that doesnt work you will need to uninstall and reinstall itunes.

  • Failed iOS7 update -- then iPhone could not be restored error 27

    Hello community
    I tried to upgrade t0 iOS7 on my iphone4s via USB itunes connection. It finished downloading and then error box came up saying "iphone could not be updated
    '. then the phone was stuck on apple logo and i reset the phone and now its in recovery mode. itunes tell me to restore my phone but error box keeps on popping up with "iphone could not be restored error 27". tried everything...reinstalled itunes, disabled firewall/security and nothing's working =((((
    HALLP

    Hi.
    Ipad 3 wifi a1314 here failed while upgrading to ios 7 over wifi. After that, it is stucked on recovery mode. Itunes is latest 11.1.3 and firewall my pc is off, antivirus off and I keep on getting error 27
    What does this error mean?
    Restoring ipad software bar on itunes compleates
    verifying ipad software compleates
    but fails verifying ipad restore on error message The ipad "iPad" could not be retsored. An unknown error occurred (27)
    The status bar on the IPad device (under the logo) stucks on about 85%
    The local Ipad service that was supposed to be applec certified simply did the same and said cannot fix withough no explanation what is worng with the device.
    I am a bit dissapointed because the device is 1,5 years old only.

  • IPHONE 3G STUCK ON RESTORE AND UPDATE AFTER 4.2 UPDATE FAILED HALFWAY THRU

    I plugged my iPhone 3g in to iTunes and a new update was available for it (update version 4.2). So I downloaded it and started the update, and it got to the very last step and it quit and a pop out came saying "The iPhone "iPhone" could not be restored or updated. An error occurred (37)." And now it the iPhone won't even turn on unless its plugged in and even when it's plugged in it only shows the screen that says to plug into to iTunes, which just keeps repeating "iPhone is in recovery mode, needs to be retored to be used". And I have already done EVERY SINGLE TROUBLE SHOOTING STEPS REPEATEDLY. Nothing seems to work, if there is anyone that can help I would appreciate more than anything, this is my sisters iPhone, I was just borrowing it, now I broke it haha, I could really use someones help.
    I also have an iPod Touch 2g from a year or two back that had the same problem but it was completely black no matter what, holding the home and power button or anything wouldnt work. But it still says its connected but is doing the same thing as the iPhone, it won't restore, it quits right at the end and says the same error message.

    Your antivirus or firewall is blocking the update.
    "Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue."
    This is from Update and restore alert messages on iPhone, iPad, iPod touch and Apple TV (2nd generation)

  • Restoring iPhone 4S' backup failed to restore emergency contacts?

    Hello.
    Is it me or does restoring iTunes v12.1.1's iPhone 4S (iOS v8.2)'s back up (before upgrading iOS v8.1.2 to v8.2) does not restore Emergency Contacts I stored in a very old, updated Windows XP Pro SP3 machine? I had to re-enter these datas into iPhone 4S.
    Thank you in advance.

    Hi Jeff,
    It sounds like you want to unlock your iPhone and tried to restore it but ran into an issue with that process. If your carrier gave you a new SIM, you can unlock the iPhone without restoring it as shown in the first article below. If you do not have another SIM or just want to resolve the restore issue, try the suggestions in the second article.
    iPhone: About unlocking
    http://support.apple.com/kb/HT5014
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/TS1275
    I hope this helps.
    -Jason

  • HT201263 Always failing to restore Iphone 4s IOS 6.

    I currently experienced stuck in "searching..." even though i removed the sim card. Removing sim card should show "no SIM". Anyway, i restored my iphone4s with IOS6. But always failed to restore. it says it occurred an unknown error. Everytime i did this, the error occurs the same.
    Please help

    UP

Maybe you are looking for

  • Interface to run at a specific time

    Hi I am trying to let a interface run at a specific time, I have setup the bpm and will probable use the wait step? Is this the way to go, because I was thinking of setting my sender adapter to run let's say every 2 hours and then when it reach 10pm

  • PGC...data rate too high

    Hallo, message nunew33, "Mpeg not valid error message" #4, 31 Jan 2006 3:29 pm describes a certain error message. The user had problems with an imported MPEG movie. Now I receive the same message, but the MPEG that is causing the problem is created b

  • Always the same error in console: ZUSERDICTIONARY.Z_PK ???

    Hallo all I'm from Switzerland and my english is not that good. Please have patience. I have two iMacs. One is late oder middle 2011 the other is late 2013. Both have the newest Yosemite Update. Now I had a problem with the 2011 iMac. I always got th

  • What's with the @ symbol in permissions

    I don't recall seeing anything like this in pre-Leopard systems. After the upgrade to Leopard, many of my Terminal permissions listings now include the @ symbol at the end, as in drwxr-xr-x@. I'm not concerned or anything, just curious as to its mean

  • Tomcat not starting from Eclipse

    Hi, I am trying to start Tomcat from within Eclipse with no luck. When I click on the start tomcat button, the cursor changes for a few seconds but nothing happens. Nothing is written in the Eclipse console or the Tomcat log files. When I start tomca