My iPhone 5s recognizes my fingerprint but does not always unlock.
Hi,
My iPhone 5s recognizes my fingerprint but does not always unlock. Sometimes it will unlock, and sometime it won't. It does not even give the "try again" message. Unrecognized fingerprints will give the "try again" message. Entering the passcode works fine.
Any ideas on correcting this?
Thanks.
Hello there, whitewinter.
The following Knowledge Base article provides some great insight on troubleshooting issues for Touch ID:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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