My iPhone 5S was ignored to claim with Thai wireless carrier
I really confident in Apple product a lot, when Apple releases the new products I feel that I would like to be the owner of them all.
Apple is really famous in Thailand, iPhone is the top ranking of product that Thai people would like to be owned. I'm the one of these all people.
I buy iPhone 5S after it sold by Truemove-H. With confidentially in Apple product and the first Thai authorized carrier by Apple, I booked and brought it immediately.
My first unboxing of the new iPhone 5S was in Central Chiang Rai (iBeat). I have booked two iPhones. I unboxed the first iPhone (32GB) and found 2 dead pixels on screen, unfortunately the second iPhone (16GB) also have a dead pixel. Luckily, they returned me a money. This unboxing disappointed me a little bit in them of Apple product quality.
I got a call from another shop, they said that my iPhone 5s that I had booked is available. I came to the shop and unbox it, I carefully checked the dead pixels and others majority thing, nothing dysfunctional.
I decided to buy and came-back to my home until I later found that the screen is loose and I can hear the sound (the clicking sound) when I press on the top right corner of the screen.
I was worried a lot and contact to the Apple via chatting, the staff suggested me that I should to contact to the wireless carrier (Truemove H). I was not complacent to contact to Truemove Shop in Central Airport Ching Mai. I waited to talk with them around 1 hours. When was in my queue, I talked to them that How can I use my new iPhone with a loose screen? I really worried about this a lot because I should be the way it is. Truemove- H staff answer me that this kind of issue cannot be claim and return as a new phone or refurbished phone. It is still working, there is no problem with software, we could not claim this iPhone for you.
I felt disappoint again when I have heard the staff said to me like this. I felt that the Apple standard unable to use in Apple product. I think if I buy this iPhone with Apple directly it would not be a problem like this.
I would like to ask to Apple that how can I do next? I don't mind that I would get a refurbished one or not. I just worry about the standard that Apple have in each country, it quite strongly different. for the example; I can claim this in US or UK but I can't do anything in Thailand.
How can I recall my feeling and confidentiality from Apple?
*sorry about grammar and language used, I'm not a native speaker.
The video shows how my iPhone 5S has a loose screen: https://www.youtube.com/watch?v=bLwUWbfznZg&feature=youtu.be
What is your technical support question for your fellow users in these user to user support forums?
If English is not your native language, stop posting in English. Post in your native language to clearly communicate the issue.
And while you are at it, STOP rambling. Get to the point. We do not need nor care for your praise of Apple and the irrelevant back story.
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