My iPhone 5s will not power on and I need my serial number for support.

I am attempting to get help through Apple Support- Chat, but I need my serial number.  It is not showing up in iTunes under the device preferences.  Any other ways to retrieve the serial number through iCloud?
If anyone has any idea of what is going on with my phone, I would love some assistance.  I live 45 minutes from the nearest Apple Store.  Here's the situation:
About 2 weeks ago, my phone started shutting itself off and restarting randomly.
About a week and a half ago, I would randomly get a blue screen and then the phone would restart multiple times.
About a week ago I turned off Touch ID in an effort to resolve the issue, after reading some fixes from this community.  That seemed to help.  I do have the animation turned off, so I had read that there may be an issue between the Touch ID and animation reduction.  If that had not helped, I was going to turn the animation back on.
Last night my phone seemed fine.  I did hear it restart in the middle of the night once, but this morning it will not power on at all.
I tried connecting it to my computer through iTunes, but iTunes does not see it and I cannot access the device information from it.
My phone is less than a month old, and for the first two weeks it worked great.  I am taking it into the AT&T Store today where it was purchased, but I don't really have high hopes for a resolution.
Any help is much appreciated!

Sorry AT&T store won't be much help.
I suggest you make an appointment with the Genius bar and then go to the Apple store.

Similar Messages

  • My ipod touch was stolen and I need the serial number for the police report how can i recover it

    my ipod touch was stolen and i need the serial number for the police report how can i get that

    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • Iphone 4 will not power on and is not charging

    iphone 4 was charged and suddenly stopped work went dark,  Will not power back on, will not charge.  Any suggestions on cause or fix???

    Hi daj1202,
    That definitely doesn't sound good. Lets see if we can isolate this issue further:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Thanks,
    Matt M.

  • I just lost my Mac Pro in Taiwan airport and I need my serial number for police office, can you find my serial number for me? Thanks

    I need my Mac Pro serial number that I bought in Seattle in 2011.
    I lost my Mac Pro and I will go to police office tomorrow,
    Before I go I need my serial number, thank you.

    Hey Olivia. Go to this website: http://support.apple.com/kb/ht2526
    Your welcome

  • HT1430 My iPhone 4 will not power on.  When connected to iTunes it shows battery at 100%.  Pressing and holding the sleep/wake button does nothing; just a black screen.

    My iPhone 4 will not power on.  When connected to iTunes via my computer, it is recognized and shows fully charged battery.  Pressing and holding the sleep/wake button does nothing; just a black screen.  Any suggestions?

    Only way is to bring it to the Apple Store and use the warranty if it hasn't expired

  • HT201210 My iphone 4s will not power up it cyling through the apple logo. And it wont restore

    iphone 4s will not power up. And keeps cycling through the apple logo. Cant restore either

    Hi pgilzene,
    If you are having issues restoring your iPhone, you may find the following article helpful:
    Apple Support: If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Regards,
    - Brenden

  • My iphone 4 will not power on for me to retrieve contacts. my wife purchased the samsung 4.How can. i retrieve my contacts from my icloud account?

    my iphone 4 will not power on for me to retrieve contacts. my wife purchased the samsung 4. How can I
    retrieve contacts from my cloud account?

    www.icloud.com.  Find your contact there and export them to a file that is recognizeable by your Samsung.

  • Iphone 4 will not power turn on

    iphone 4 will not power up, iTunes does not recognize the phone

    Try
    Hold the sleep button until ON/OFF slider appears. Let go of sleep button and ignore slider and then hold home button until the app closes
    DEVICE NOT RECOGNISED IN ITUNES
    If you have connected your device to your computer and it does not appear in the side bar in iTunes then for Windows computers read http://support.apple.com/kb/TS1538 or if you have a MAC then read http://support.apple.com/kb/ts1591 for troubleshooting steps.

  • HT4061 My iphone 4 will not power on. What should I do?

    My Iphone 4 will not power on.  What steps should I take and in what order?

    Hi,
    Could you please answer these questions for me?
    - Is the phone charged (You never know...)
    - Have you recently dropped your phone?
    - Has your phone recently come into any conatct with water?
    Try charging it and then holding the Sleep button (The one on the top) and the home button at the same time for a few seconds and see if it does anything!
    If this doesn't work, try plugging it into your computer and see if you get any response from it, for example, if the computer reconizes the phone or not.
    We need to detirmine whether it is a fault with the display or if it is a technical problem in the phone (If you have dropped it or any water has gotten inside etc)
    Because it is an iPhone 4 I doubt you will have any warrenty on it now, so if it needs repairing I am afraid you will have to pay for it! You could either take it into apple or you could take it to a 3rd party phone repair company.
    Hope this helps =)
    Thanks
    Max

  • HT4061 My iphone 4s will not power on, will no charge, WILL NOT DO ANYTHING. It's 3 months old & no damage!! HELPPPPPPPP

    My iphone 4s will not power on, charge, WILL NOT DO ANYTHING!!!! 3 months old, no damage!!! HELPPPPPPP!!!!

    No ideas on how to fix a hardware problem besides Apple
    You might try calling Apple Customer Service and asking about the possibility of shipping it to them
    1-800-676-2775
    Allan

  • IPhone 4 will not power on - just displays apple icon

    Please help: my Apple iPhone 4 will not power on. It only displays the apple icon. I already tried a hard reset where I pressed and held and power and home button for 10 seconds and it still won't power on

    Try restoring the iPhone from recovery mode.
    This Apple doc will walk you through the process -> iOS: Unable to update or restore

  • Iphone 4 will not power on

    my iphone 4 will not power on unless it is hooked up to the wall outlet but then is says connect to itunes. Then when I unplug it, it turns off.  Then when i plug it in to my computer the apple logo appears on the screen and shuts off and come back on and keeps repeating. 

    Replaced that phone.  So last week I decided to se if any new info on the Internet for that problem. Went online and ordered a battery. Got it, work beautifully. They are all over the Internet for cheap. Only do it if your phone is out of warranty, if not go to apple store. OPENING YOUR PHONE VOIDS WARRENTIES

  • My iphone 4 will not power up, any suggestions to correct the problem ?

    My iphone 4 will not power up. any suggestions to correct the problem?

    Plug it into the computer and start iTunes. Hold down the sleep/power button and home button together for 10 seconds, then release the power button and continue to hold down the home button until a message appears in iTunes telling you an iPhone in recovery mode has been detected. See if that works

  • Iphone 4s will not power on after ios 6.1 install

    iphone 4s will not power on after ios 6.1 install. Help

    This did not help the problem. History of problems that started 3 days ago before 6.1 update:
    Problems started with the phone dropping a call I was on. Then the screen had lines across it, then screen turned solid green.
    Powered off the iphone.
    Happened again 4 hours later. Dropped call then garbed screen. Powered off then back on all seemed okay.
    Applyed 6.1 yesterday in the morning. Phoned died completely last night. Plugged in over night and it came back up this morning.
    Phone is still within  1 year warranty. Should I just have Apple replace the phone (Warranty runs out in 2 weeks)

  • My iPhone 4 will not turn on and is just displaying the itunes symbol not the apple symbol. How do I fix it?

    My iPhone 4 will not turn on and is just displaying the itunes symbol not the apple symbol. How do I fix it? My phone died and I went to plug it in and it just displayed the itunes logo. It will not turn on at all. I plugged it into my computer in an attempt to connect to itunes with hoped of it turning on, yet nothing popped up as if it wasn't registering. Please help!

    http://support.apple.com/kb/HT1808

Maybe you are looking for

  • Can't connect via wireless

    Hi guys, I'm experiencing difficulties connecting to the internet via a wireless router. For some reason it won't accept the WPA password I'm typing even though it's the right password. I have no problem connecting to internet via a wireless router w

  • Issues with recent updates

    I am not able to download any of the updates (even the new release 10.6.6) because a message appears telling me that an error has occurred during download. The internet connection works fine, but today I have encountered serious delays in turning on

  • Side effect of SQl server upgrade from 2008 R2 to Server 2012, logical name of log file changed for one database

    I came to know that name has changed when I tried to shrink the file. Here is the error message I got: Shrink failed for LogFile "Tfs_TESTTFS_Log'. (Microsoft.SqlServer.Smo) Additonal information An exception occured while executing a Transact-SQL st

  • Another EB-invalidate_delegate problem

    Hi All, I'm using iAS 6.0 SP3 TestDrive. In my EJB, a Session bean, I threw an exception, <isx.swordfish.frontoffice.control.exceptions.LoginFailedException>, but on the client side, I'm catching the <RemoteException>. Is there a reason for this to h

  • How to Host completed Captivate 5 Content

    I thought completed Captivate 5 Content could be hosted on Acrobat.com.  I see how to upload and share content for reviews.  I have attempted to upload a project and all that I see will upload is a zip and pdf file but not cptx.  I thought the option