My iphone 6 can't receive call at certain places in home even though signal bar is the same
I have just purchased an Iphone 6 last month, it was working fine until lately I could not receive call at different location in my house. I am only noticing this when my friends tell me that they cant call to me. I went to different places in my house and giving me same signal bar, but some place can and some are not. Anyone facing this problem? This is software or hardware issue?
Hi karls86,
If you are having issues with making and receiving phone calls on your iPhone, then take a look at the article below to make sure the settings are correct for you iPhone as well as checking with you carrier to ensure that nothing is wrong on there end.
If you can't make or receive calls on your iPhone
http://support.apple.com/en-us/HT204027
Let me know if this helps or if you need further assistance,
-Norm G.
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Hey K1978,
Thanks for the question. I understand that you are having cellular connection issues with your iPhone 5. The following troubleshooting assistant may help to resolve this issue:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/#section_1
For more in-depth troubleshooting, see the following article:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/TS3780
Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.
1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
2. Restart your iPhone.
3. Ensure that your software is up to date:
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- Check for an iOS Software Update. Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.
4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.
7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
8. Restore the iPhone as new.
9. Contact your carrier to:
- Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
- Verify that there are no account-related blocks.
- Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.
Thanks,
Matt M. -
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Straight Talk iPhone 5 can't receive calls/texts
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You can go to Settings>General>About
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ckuan wrote:
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cafranklyn wrote:
On being prompted to create a new back-up on my Mac by Time Machine I lost a year's worth of back-ups.
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