My iPhone 6 iOS 8.2 does not print on HP Color LaserJet Pro MFP M476nw. It displays "No AirPrint Printers Found'.

My iPhone 6 iOS 8.2 does not print on HP Color LaserJet Pro MFP M476nw.
It displays "No AirPrint Printers Found."
Same thing for iPhone 5S iOS 8.2.
Both iPhone and printer on the same wifi network.
I tried printing from different applications. AirPrint does not work.
I tried turning off and back on, reset, printing from different applications, ...
iPhone 6 prints through HP Wireless Direct printing.
Sony laptop works via wifi.

Hi mtotonji,
Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Sincerely,
- Brenden

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Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
- Windows is windows XP 32bit
- Printer name Color LaserJet Pro MFP M176n PCLms
Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

New color laserjet pro mfp m177 will not scan or copy

Product is new. The problem is that this unit will not scan or copy. I downloaded the latest drivers, but they would not install completely. I also ran thru some trouble shooting guides on the HP website, but still it doesn't work. It tries to make a copy, but it acts like it starts and then stops without completing the function. It's almost like the scanner mechanism is stuck. Anyone ever have this problem with a brand new printer?

Hello , Thanks for posting in the HP Forums, and welcome! I understand you are unable to make a copy or scan on your new HP Color LaserJet Pro M177fw MFP. I'd like to help you with this. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers. If the issue persists, I would suggest download and installing the most recent firmware for your unit. You can download the firmware update utility here:HP Color LaserJet Pro MFP M177fw Firmware UpdateNote: You will need to connect the printer via USB to update the firmware, as any interruption during the firmware update can cause more issues. If this still does not resolve the issue, please let me know if you are getting some sort of error message on the screen or any blinking lights to indicate what the problem may be. Hope this helps!

HP Color Laserjet Pro MFP M277 will not install on Lenovo ThinkPad X1 Windows 7 64 bit

I tried to install printer driver software for my completely new HP Color LaserJet Pro MFP on my Lenovo ThinkPad X1 laptop. Lenovo runs on Windows 7 64 bit. The installation failed during Installation preparation (77% complete). The process stopped saying an error occured without indication of the cause of the error. I have tried installion both from the CD following the printer product and downloading from the HP web, with the same result. I then then turned on my old computer, a Dell Precision M2400 with Windows XP. The installation went perfect without problems on this computer. Is there a bug in the SW for Windows 7 (64), or is some part of the printer SW sensitive to HW variaton between PC companies even if the OS is the same?

I have the same problem with my Lenovo ThinkPad T420 running Windows 7 64 bit. Tried absolutely everything I could find on the blogs and nothing worked. To me, seems like a software problem (glaring, given the popularity of Lenovos and the Windows 7 64 bit systems). Returning the printer tomorrow and will not buy another HP printer.

HP Color LaserJet Pro MFP M177fw Not working with Fedora 14

Our ERP is compactible up to Fedora 14. But I newly purchased Printer(
HP Color LaserJet Pro MFP M177fw) is not working with this OS.
Give me a urgent solution

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Color Laserjet pro MFP M176n control panel not working

the control panel in the Color Laserjet pro MFP M176n is not working, is all blank, i can´t see anithhing in it. Is there a reset button or should i take it to the store where i buy it for a checkup?
thank you

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Color LaserJet Pro MFP M177fw Printer always cool-down mode

Hi there, i am also meeting with the same issues like the cooldown mode printing.

Hi , I found something written by that you may find helpful regarding the printer going into cool down mode: I have provided a document with Resolving Control Panel Messages. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. Update the printer's firmware. HP Color LaserJet Pro MFP M177fw Drivers. Where is the printer located? (enclosed shelf, desk)How many pages are you printing when you get this message?What is the paper's weight and what kind of paper are you using? If the issue persists, please post back with the answer to the above questions. Thanks.

HP Color Laserjet Pro MFP M177fw going cool down mood after printing every pages.

I have bought Color Laserjet Pro MFP M177fw before only 3days. From the very begining It says printing.... cooldown mood, and take a long paus. This issue occures after printing each page. I am using HP Toners. And my directly connected with wall socket(Electric). Please help me. It is urgent for me. Thanks in advance.

Afternoon , I found some information about the cool-down mode on your Laserjet Pro MFP M177fw. The product is too hot to continue printing at normal speed.
The product will pause longer between printed pages until it cools down.
Overheating occurs when the product lacks air ventilation or when it prints continuously for a long period of time. To prevent overheating, place the product in a well-ventilated area, and divide very large print jobs into smaller print jobs.Other than using it in a well ventilated room, you could see if there are any firmware updates available. You can click on this link to Getting Printer Updates for HP LaserJet Pro. If the issue continues, I would Contact HP Support for further assistance. Fill in the model number and the form to receive a case number. You can view all other ways of contacting HP from their list of Support Options. Thanks,

ADF not working in brand new LaserJet Pro MFP M127-M128

We recently purchased a LasertJet Pro M127-M128. The ADF does not work consistently. It automatically prompts to glass feed. When we change scan feeder and insert the document to the scanner we get an error report "ADF does not contain any pages. Insert the pages and rescan." There are already pages in the scanner. This is very frustrating. I do not want to return this device but if we can't solve the problem we have no choice. Thank you!

Hello , Welcome to the HP Support Forums!
I would like to work with you today with resolving the automatic document feeder issues that you're experiencing on your HP LaserJet Pro MFP M127fw. By the sounds of what you're describing, it does sound like you're experiencing a paper sensor issue with the automatic document feeder. To confirm this, can you remove all the paper from your automatic document feeder and with the printer at its normal screen insert 1 sheet into the feeder. The printer should make a 'ding' noise or display 'original' or 'document loaded' on the screen of the printer. Should none of these things happen than the paper sensor is not 'seeing' pages in the feeder and will not attempt to feed anything. I'm going to provide some troubleshooting steps to resolve this automatic document feeder issue. First, can you please run through the following HP Support document. The document does indicate the it is for a Paper Jam error, which I know you're not experiencing. However, it is always a good idea to check the automatic document feeder for any packaging debris or paper. 'Original Jam: Clear jam, and then press OK' Once you check the automatic document feeder for debris and ensure that nothing is stuck in the mechanism, proceed with the next steps. Clean the pickup rollers and separation pad in the document feeder:
1. Lift the document-feeder input tray. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Once dry, close the document-feeder input tray. Load 1 piece of paper in the automatic document feeder. Ensure the paper guides are adjusted and the feeder lid is closed tight. Does the product detect paper loaded now? If the printer still fails to recognize paper as loaded in the feeder a reset may be needed. Please respond to this post with the result of your troubleshooting. Best of luck!

HP Color LaserJet Pro MFP M177fw doesn't print under user account. Windows 7 Pro x86

Dear Sirs,
We found a bug using HP CLJ Pro MFP M177fw on windows 7 pro 32-bit edition.
In our company we use custom folder to keep temporary files of all user accounts. It is C:\temp. So in the environment variables window we have user variables TEMP and TMP with the C:\temp path. System variables TEMP/TMP are the same.
After installing MFP's driver, under accounts with administrator rights we can print normally. But when we use account with user rights print doesn't work. Trying to print windows test page, we receive error message "Test page failed to print" and spooler state is clean. When we change user variables TEMP/TMP on default %USERPROFILE%\AppData\Local\Temp, we can print testpage successfully.
With older model HP CLJ Pro MFP M175 we have no trouble at our customized operating systems.
Can we hope on fixing print driver with regard to this problem?
Regards,
Evgeniy [edited personal information by moderator]

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Adobe files not printing text to HP Laserjet Pro CP1525nw via HP ePrint

Hi
I have two HP Laserjet Pro CP1525nw printers setup with HP ePrint. When this was first installed it worked. I can send attachments to both printers successfully. My issue is when I send a pdf with both text and images included the images print but the text does not. Some of the original text is underlined, the lines show up but the text that is underlined does not. I end up with a printed version with images in the correct locations and black lines running horizontally accross the page which is the underlining for the missing text. Can anyone assist with this.
I have tested this from multiple email addresses and recieve the same error. The adobe file prints fine to another printer.
This question was solved.
View Solution.

Are the PDF attachments being sent also crated with Adobe? IF the PDF attachments were not created through that program the ability for them to print cannot be guaranteed. What is the main email client that you are sending the attachment from?
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Color Laserjet Pro MFP M177fw - stuck on initializing - fresh new printer not working

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Pro-MFP-M177fw-stuck-on-initializing/m-p/5097731/highlight/false#M194928 ==QTE==Two days ago I received my printer (same as in this thread) and I am experiencing the exact same problems which are described throughout this thread. The printer is stuck on initializing and makes continuous loud noises. Please let me know how this can be taken care of. I would either need to replace this product, or to have it fixed somehow. Await yours soonest.==UNQTE== ++ Ref to the question from the above thread, I also post it here as a new question just to ensure that I get a response. Thanks beforehand and look forward to hearing from you. BrgdsErik

Hi @SSAB ,
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
What happened prior to this issue? (update, paper jam, changed toner)
I would do a hard reset if you haven't tried this method.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cannot print to Color Laserjet Pro MFP M177fw

I have a HP Color Laserjet MFP M177fw hard wired to my router. I can print from internet explorer, chrome and other applications such as Office and Notepad, etc. I cannot print from Adobe Acrobat Pro XI. I can get to the print dialogue page and hit print but nothing comes out and I can't see any jobs stuck in the print queue.
I am using an HPtouch computer with Windows 8.1

I have the same problem for my 177fw. It does connect to my desktop via wireless connection when I check the control panel, yet no printing job could be done and they just disappear in the queue list. Sorry to say that, Ms. Helen-Hua, but I don't think "trying to print as image" can help to solve the problem no matter what result it is. For most people I don't think they would accept a printer that cannot print a simple text document.
Look forward to receiving working solution.
PS. The wireless connection has absolutely no problem for my win 7 laptop and my desktop which is formerly win 7. The problem only happen when the computer is upgraded to win 8.1 and another brand-new win 8 desktop.

Preview does not print PDFs to HP Laserjet 200

I am unable to print PDF's from Preview to my LaserJet 200 via either wierd or wireless. Adobe Reader printed fine as does Adobe Acrobat pro.
Word also prints fine.
Everything is updated to latest releases.
When I press Print on Preview, the print queue in OS X is activated, the panel on the printer states Printing Document but nothing happens and I have to power off and on the printer. I have also reset the printer to factory defaults but nothing seems to make this work.
This has only happened since the last updates to OS X on 11 Feb 15. I wish Apple would properly test these things before releasing as it just wastes my time trying to get it working...
Any ideas anyone?

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
Feedback via Apple Developer

HP Color LaserJet Pro MFP M177fw makes horrible noise and will not move past initializing

Makes horrible noise and will not move past initializing.

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My iPhone 6 iOS 8.2 does not print on HP Color LaserJet Pro MFP M476nw. It displays "No AirPrint Printers Found'.

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