My iPhone 6 plus screen cracked without me dropping it.

I have had my iPhone 6 plus for about 6 months and a couple of days ago I noticed that there is a diagonal crack. I did not drop or hit the phone. I totally have no clue of how or why it happened. I took it to the apple store and they want me to pay for fixing it. They said that there is no way for them to know whether I did or did not drop it and hence they assume the worst case scenario and the only way is to pay for fixing it. I'm really upset as I just feel that it is utterly unfair to pay for something that you did not do. Has anybody had a similar issue?

Screens or any glass plate does not just crack spontaneously by itself.  Somehow, accidental or not, something must have happened to cause the crack.  So, from Apple's point of view that is not a hardware parts nor manufacturing defect, and thus not covered under warranty.  You can pay to get the screen replaced though.

Similar Messages

  • Iphone 6 screen cracked without falling!

    hi,
    JUst after 10 days of using appeared a crack on the screen right under the home button! Its about 4 mm reaching from button to end of screen! i never dropped it or hit it with smth!

    Katerin@ wrote:
    hi,
    JUst after 10 days of using appeared a crack on the screen right under the home button! Its about 4 mm reaching from button to end of screen! i never dropped it or hit it with smth!
    Some form of impact or excessive pressure caused this damage.
    Damage is not covered under warranty; only covered under AppleCare+
    It will be either
    A) $79 deductible if you have AppleCare+ and choose to use one of your two damage incident deductibles.
    B) $109 if it is just the screen that needs to be replaced.
    C) $299 if the device enclosure is also damaged and whole unit replacement is needed.

  • Iphone 6 plus screen crack, how much does it cost.?

    Had iPhone 3,4 and 5 and never had protective case. over the years phones fell several times. they even fell down on road, except for small dings on the edges they  never had cracked screens.
    6 plus screen cracked after falling less than 3 feet (from back pocket) on to wood floor, even with protective case (bought case so that it won't slip from the hand, phone being so slippery).
    I think,  Quality of apple hardware and software went down drastically with latest round of refresh.
    iOS 8 has lot of issues.
    usually hardware is high quality but seems like that is not the case anymore.
    Even worse part of the experience is:
        had online chat with apple support person and (Julian) he/she mentioned he/she will give me a deal for $129, fixing the screen.
        After a quick google search, seems like list price of fixing the screen is in fact $129, I don't think there is any deal  (see the question).
    Question::
      How much does it really cost to fix the screen crack. screen is working fine.
    https://www.apple.com/support/iphone/repair/screen-damage/      
    Page lists price as $129 but support live-chat person mentioned around 350 something and offered deal of $129. 
    Did anyone had the iPhone 6 plus fixed ? if so how much did it cost, without applecare.??

    bezawada wrote:
    Had iPhone 3,4 and 5 and never had protective case. over the years phones fell several times. they even fell down on road, except for small dings on the edges they  never had cracked screens.
    6 plus screen cracked after falling less than 3 feet (from back pocket) on to wood floor, even with protective case (bought case so that it won't slip from the hand, phone being so slippery).
    I think,  Quality of apple hardware and software went down drastically with latest round of refresh.
    iOS 8 has lot of issues.
    usually hardware is high quality but seems like that is not the case anymore.
    Even worse part of the experience is:
        had online chat with apple support person and (Julian) he/she mentioned he/she will give me a deal for $129, fixing the screen.
        After a quick google search, seems like list price of fixing the screen is in fact $129, I don't think there is any deal  (see the question).
    Question::
      How much does it really cost to fix the screen crack. screen is working fine.
    https://www.apple.com/support/iphone/repair/screen-damage/     
    Page lists price as $129 but support live-chat person mentioned around 350 something and offered deal of $129.
    Did anyone had the iPhone 6 plus fixed ? if so how much did it cost, without applecare.??
    Whole unit replacement of an iPhone 6 Plus is $329 USD + tax.
    Screen replacement only is $129 USD + tax.
    Either you misunderstood, or they were simply trying to explain how a screen replacement is less expensive than whole unit replacement.
    Why do you care if it's a 'deal' or just the normal price?  Are you wanting to be treated special and different from other Apple customers?

  • I have the iphone4s and recently my screen cracked without warranty on my phone can i get it fixed?

    i have the iphone4s and recently my screen cracked without warranty on my phone can i get it fixed?

    If you didn't buy AppleCare+, iPhone 4S replacements are $199. If you had AppleCare+ it would be only $49.

  • My IPhone 4 screen cracked and cant type my passcode so was not able to complete backup, any advise?

    my IPhone 4 screen cracked and cant type my passcode so was not able to complete backup on ITunes as kept on asking me for passcode! can anyone help please?

    sounds like you won't be able to do a backup.  Hopefully, if you've been using your phone as directed, you've been backing up frequently so you won't have much data loss.

  • IPhone 5 screen cracks

    How much do apple charge for iphone 5 screen cracks in Singapore?

    ckylin wrote:
    How much do apple charge for iphone 5 screen cracks in Singapore?
    Why would you want to pay anyone to crack the screen?  You can easily do that yourself for free. 

  • Iphone 6 screen cracked what should do now

    iphone 6 screen cracked what should do now

    You should take your phone into an Apple Store or an Authorized Apple Service Provider and have it replaced for a fee.

  • Iphone 6 Plus Screen Cracks

    I have what I consider to be a huge problem. I set my phone down on its screen (So I don't end up damaging the camera)  on a clean, flat table. I set one side on the table, and dropped it the rest of the way to the table, and heard a pretty loud "POP". I picked up the phone, and found 4 cracks. Two on the right side, and two on the upper  and lower corners of the phone. I was livid! I just paid almost $1,000 for a phone that I can't even set down without it cracking? This is definitely an issue that needs to be fixed ASAP!
    This Screen scratches extremely easily, and is not strong at all. I treat all of my electronics very well, and to have a screen on a $1,000 product break from the smallest impact you could imagine is just ridiculous!
    It doesn't help that I am still waiting for my cases and screen protectors to arrive from Spigen!

    So tell me? How did my phone crack in 4 places with zero impact marks?
    also, do some research before making claims. Straight from the apple website.
    iPhone 6: $109
    iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5: $129
    Plus a $6.95 shipping fee. Fees are in USD and exclude local tax. Pricing applies only to screen repair by Apple. Accidental damage isn’t covered under the Apple One Year Limited Warranty.
    TTwo screen repairs without apple care is $260.
    Two screen repairs plus buying apple care is also $260. Since is have never broken an iPhone screen before, I don't envision having to do this again if they do charge me, but still, it would be the same price.
    to finish, you're saying because you've never seen it happen, then it's impossible. Unless you're Jesus, which I'm sure not, you cannot possible determine the outcime of every single situation that will ever happen.

  • My Iphone 6 plus Screen cracked

    i slightly cracked my T-Mobile iphone 6 plus screen in the bottom an i wanna know if apple fixes that proplem without me having to pay T-mobile 150$ for another one 6plus please help

    If you have Apple care it is $79 - if not it is $129 for all the models except iPhone 6 which is $109
    http://www.apple.com/support/iphone/repair/screen-damage/
    (921)

  • IPhone 6 plus screen cracked. Please advise best course of action.

    Hi all, hope someone can help. My son has a iPhone plus and has just cracked the screen. He is very careful with all his devices and has never broken any thing like this before hes very careful. But what I'm asking is what is the best way to get this fixed. We are in Northern Ireland. Please help any advice would be great. Thanks in advance.

    Hey SciGibson,
    Sorry to hear about your son’s iPhone. The best course of action would be taking it to an Apple Authorized Service Provider to get it fixed. Take a look at the link below and put in your location in the Service section to get you the closest shop to you to take care of this. 
    Find Locations
    https://locate.apple.com/ie/en/
    Take care,
    -Norm G.

  • Iphone 6 screen cracked

    In less than a week, my phone with a cover on along with a $40 screen protector( life time warranty), the screen on the iphone 6 cracked, no scratch on the body of the phone but screen cracked Phone is fully functional. Hopefully with so many issues with the iphone 6 and 6 plus already Apple will take care of this without any charge

    After waiting 5 weeks for my new Iphone 6, My phone arrived with a cracked screen right out of the box.  The phone was never dropped, **** never used.  Apple is reluctantly making a "one time exception" and replacing the phone since I have owned the phone less than 24 hours.
    This is our families 11th total Iphone and the first screen issue we have experienced. I have owned an iphone 4 for the last 4 years and still looks new.  Looking at this iphone 6 and knowing it is an Aluminium chassis I have to  wonder if this phone has crossed the durability/thinness line.  Between the bending and cracking screens, this phone does not appear to nearly as durable as previous versions.  

  • Do IPhone 6 screens crack easily?

    I have an IPhone 6 with a cracked screen.  The phone still works, and I don't want to be without it and have to mail it in for repair.  Can't get through to my local pole store:  Does anyone know if local Apple support centers are fixing cracked IPhone 6 screens? 

    Idrivespeed3 wrote:
    Does anyone know if local Apple support centers are fixing cracked IPhone 6 screens? 
    We have no idea where you live. You'll have to call them yourself and find out.

  • Iphone 4s screen crack

    i accidently dropped my iphone 4s and the screen cracked will apple repace it for free or do i have to pay.

    Apple will not replace it for free.
    If the iPhone remains under warranty, accidental damage is not included with the standard one year warranty. The warranty is a limited manufacturer's warranty only, not insurance.
    If you purchased the newer AppleCare extended warranty when the iPhone was purchased new, the newer AppleCare extended warranty extends the standard one year warranty by an additional year and includes some insurance covering accidental damage. There is a $50 dollar deductible with such an exchange with a two claim limit over the two year period.

  • My iphone 6 screen cracked

    My screen cracked just being in my pocket what do I do???

    Apple will service your phone and replace the screen. But, since this is not covered by the warranty, you'll have to pay for the exchange of the screen:
    Screen repair service pricing
    Repair and replacement costs depend on your iPhone model and your AppleCare product coverage. Apple will run a diagnostic test to determine whether your iPhone has experienced additional damage. If it has, or if it needs other repairs, you may need to pay an out-of-warranty service fee. Accidental damage isn't covered under the Apple One Year Limited Warranty.
    Model
    Screen repair cost
    iPhone 6
    $109
    iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5
    $129
    Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing. Pricing and terms vary for service through an Apple Authorized Service Provider.
    copied from Service Answer Center - iPhone

  • IPhone 3GS screen cracked

    My frind dropped her iPhone 3GS today. The screen cracked but still works. Is there a way to get a new screen yet? If so how much? Bc I know Apple does not cover drops. Or is she better tio buy a new phone? Like my old 3G or my orginal iPhone

    Apple will now even replace your screen only, so if your buttons and things are working, no need to get the entire phone replaced. You can also be really, really, reallllly nice to them and they may replace the screen for free. Say that you were shoved and it flew out of your hands or something. They don't have to of course, but since it's a relatively new phone, they may have a little bit of pity

Maybe you are looking for

  • Open a crystal report from WAD with passing  the variables values

    Hi, I need to know is there any way to link SAP WAD to crystal reports (open a crystal report from WAD)and pass the values of the variables which are entered in the Web App. (e.g. Customer id,year) should be passed to the Crystal Report. Maybe we nee

  • Connecting Time Capsule to a Windows 7 PC via Ethernet

    Hi, I have the following network configuration: - Speedport (Deutsche Telekom AG) as DSL Router (I need that router for the IPTV) - Connected to this router are two laptops and the Time capsule (WLAN) Everything is working fine. However, I try now fo

  • Save and recall front panel configurat​ion on FPGA

    First of all, I am a first time user of Labview.  The application is with an FPGA on a NI-9146 board. My question is, I would like to save the front panel settings when I exit the application, then recall them the next time the application is started

  • Play audio samples in different rates

    I need to play samples from differents rate, I'm working about speech and most of the time, the rate of the file is 16000Hz, the sound VI from National instrument don't allow a rate different from 8000, 11025, 22050 and 44100... Maybe, It could be po

  • Replication of Sales organizational data to CRM

    Hi All, I am jus out of cocoon in this CRM world. My query is I run report CRMC_R3_ORG_GENERATE  to replicate Organizational data From ERP to CRM but i dont see any data on the screen. This obliviois ther are lots of things missing probably to call E