My iPhone 6 Plus will not use any Store downloaded ring or text tones

My iPhone 6 Plus is updated to 8.1.2  and even after using the "restore tones" utility, none of my Store purchased ringtones or text tones will work.  It doesn't matter if i set them to default, or set them to specific contacts, they won't play.  It will only use tones shipped on the phone.  If I have a custom tone set and get a call or text, it defaults to the Note tone that shipped on the phone.  I can change the tones to any other tone that shipped on the phone, just not to any purchased tone.  I've power cycled the phone, even re-downloaded the tones.  Nothing...
Any thoughts?

Hey there Rob, 
Welcome to Apple Support Communities. 
It sounds like your wife has an iPhone 6 Plus that isn’t ringing or emitting alerts, and your concerned that this is related to the Do Not Disturb feature. This issue may be related to Do Not Disturb, take a look at the article below to find more information about the feature, including how to disable it.
Use Do Not Disturb on your iPhone, iPad, or iPod touch - Apple Support
Take care,
-Jason

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