My iPhone 6 was stolen and i got it back, but the pass code was changed and so was the touch-id. and now im locked out of the phone because ios 8.1 requires either of the passwords to access the phone. and iTunes doesn't recognize it so i cant restor

My iPhone 6 was stolen and i got it back, but the pass code was changed and so was the touch-id. and now im locked out of the phone because ios 8.1 requires either of the passwords to access the phone. and iTunes doesn't recognize it so i cant restore it at all PLEASE HELP

Take it to an Apple Store, take proof of purchase with you.

Similar Messages

  • So my ipod was stolen and i got it back but its still in his account

    so my ipod was stolen and i got it back but its still in his account how do i get out of it

    Restore your ipod as new
    Covered in the manual

  • I got my ipod stolen and i got it back but the password is changed how do i get into it

    i got my ipod stolen and i got it back but the password is changed how do i get into it

    iPod touch User Guide (For iOS 4.3 Software)

  • This really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help

    this really *****,.I just bought a ipod 5th gen,...it was stolen,..i got it back,..but i am now locked out because of icloud lock,.please help

    Take your original proof of purchase from an Apple authorized retailer (or Apple Store) and the police report, make a Genius Bar appointment at your nearest Apple Store and they should be able to help you.

  • HT4623 I got an iPhone5 with apple care and it got stolen and I got it back but the person who took It drawed something on the back would that void my apple care?

    I got an iPhone5 with apple care and it got stolen and I got it back but the person who took It drawed something on the back would that void my apple care?

    probably not.

  • HT201274 some one stole my ipod and i got it back but he forget the passward now i cant restore it what do i do

    some one stone my ipod touch and change my password and he forget the password and now i cant restore what do i do

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Computer/iTunes doesn't recognize iPod.  Can't restore either

    Somehow, between syncing my iPod (classic, fifth generation)with iTunes and downloaded latest version of iTunes, my pod self-destructed. I got a brief message to "restore" but since the computer or iTunes doesn't seem to recognize the iPod, I can't do it. I am no longer getting the message. I can't find the iPod in Windows Explorer or Device Manager. When I plug the iPod into the computer, all I get is a completely white screen and an occasional beep-beep. Can I take it to a retailer and have it restored?

    Have you had a chance to look at these troubleshooting pages? They may be of some help:
    iPod missing in My Computer and in iTunes
    iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
    If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

  • Itunes doesn't recognize iphone 4 after ios 5 update

    I updated my iphone to iOS 5 last week realized that when I connect it to my computer itunes doesn't recognize the phone now.  i've tried restarting both the phone and my macbook.  I tried reinstalling itunes.  I can't restore the iphone because I cannot get the phone connected to itunes.  Any ideas?

    Put unit in Recovery or DFU mode and restore. 
    http://support.apple.com/kb/ht1808
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • My iphone was stolen so i got another so can i recover my photos from new iphone? any method or idea?

    hi my iphone was stolen so i got another one. But the old one still exists in icloud. should i remove it or just leave it as it is?"

    Lia22 wrote:
    So should i remove the old iphone from icloud ?
    If you want to.  I'd keep it on there for a whle in the off chance it can be located.

  • While using my iPhone the system behavior changed where I now have to click on the app to select it, then double click to launch it. Same goes for entering in my password to access the phone and entering digits to make a phone. I am also having trouble

    While using my iPhone the system behavior changed where I now have to click on the app to select it, then double click to launch it. Same goes for entering in my password to access the phone and entering digits to make a phone. I am also having trouble swiping the screen to move to the next page. This is no longer working. I did not change any settings, the phone just started behaving this way. Any ideas on how to revert back to the single click selection/launch? Any assistant is greatly appreciated. Thank you!

    Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
    I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

  • Hi.I need help.my iphone was Stolen .how can I get back my iphone. Serial No.DX*****PMW.could you help me find my iphone.thank you very much.could you send me the ICCID number to help me find the iphone

    Hi.I need help.my iphone was Stolen .how can I get back my iphone.  Serial No.DX******PMW.could you help me find my iphone.thank you very much.could you send me the ICCID number to help me find the iphone.if you can help me.
    <Personal Information Edited by Host>
                                                                                                                                                                   Sincerely a Chinese girl really need your help

    Sorry we are all users on this User  Community No Apple Staff
    Read this .
    http://support.apple.com/kb/HT2526
    Apple do not and cannot assist in finding stolen property ,that is the responsility of your Police

  • How do you set up your iphone so when you connect to another computer you have to enter a password before accessing the information?

    Hi
    I just want to know how you can set up your iphone so when you connect to another computer you have to enter a password before accessing the information? My friend connected hers to my computer and it asked for a password so I know its a function.
    I have a phone password enabled so its not that, any help would be great.

    The Passcode Lock prevents syncing the iPhone with iTunes or accessing any data on the iPhone when the iPhone is connected to another computer different from the computer being used for syncing the iPhone.

  • Windows 7 computers asking for network password to access shared files and printers on Windows XP PRO computer.

    I have a network of 10 computers configured as peer-to-peer work group. I have upgraded one of the ten from Windows XP PRO to Windows 7 PRO. The other nine computers are all running XP PRO. AS near as I can tell they are all configured the same. I have the
    same user and same passwords on all computers. One of XP computers is used as a print server. The Windows 7 computer initially was able to access shared files and printers on all XP machines with out requesting a network password.
    Suddenly, the Win 7 computer began requesting a network password to access the shared files and printers on the XP print server. It will not accept any of the user names or passwords (all administrators on both machines with identical names and passwords.)
    The Win 7 computer has no problem accessing the shared files on the other XP machines. It can even access shared printers in a different work group. Apparently something has changed but I'm at my wits end trying to figure what changed on either the Windows
    7 machine or the print server XP machine.
    I would appreciate any help. Thank you

    Hi,
    Based on my research, I would like to suggest the following:
    1.   
    Disable simple file sharing on the Windows XP computer:
    How to disable simple file sharing and how to set
    permissions on a shared folder in Windows XP
    2.   
    On the Windows 7 computer, go to “Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings” and ensure that the
    following items are turned ON:
    Network Discovery
    File and printer sharing
    And this one is OFF:
    Password protected sharing
    3.   
    Temporarily disable or remove all the security software (firewall, anti-virus, anti-spyware, etc.) on the computers and check if it works.
    In addition,
    I would like to share the following with you for your reference:
    Troubleshoot file and printer
    sharing
    Hope this helps. Thanks.
    Nicholas Li - MSFT

  • I run a mac air on a single user account but multiple people using it, which is ok for the situation. All have their accounts in the apple mail app. what is missing for me is a separate password to access the mail account. otherwise anyone can see anyones

    I run a mac air on a single user account but multiple people using it, which is ok for the situation. All have their accounts in the apple mail app. what is missing for me is a separate password to access the mail account. otherwise anyone can see anyones
    Any clue, how i can add a mail account to apple mail app, but with separate password / pin to open it.
    Years ago there was a program called mail switcher which added this functionality, but thats gone.
    cheers
    Tom

    They would have to be logged in as separate users in order not to see your account in Mail. Whatever accounts put in Mail under your account will show up. All mail accounts usually have there own user and password. The only thing you can do is to remove the password from Keychain and take the account offline so you don't keep getting prompts for passwords each time it checks for mail.
    Not a great solution.
    Best way is to give the other user their own user account with their own mail and enable fast user swithcing to log between the different users if all access the computer frequently.

  • Hi can someone help me out , Im unable to access anything on my ipod touch because my grand daughter chage the pass code and then forgot it is there any way i can bring it back to when i first got it.

    Hi can anybody help me please my grand daughter had changed the pass code on my ipod touch and now forgotten it is there anyway i could bring it back to the begining like when i first got it. I cant access anything and i cant sync it to itunes either.

    Hello Corinnana,
    Yes.  Connect the iPod to your iTunes library in Recovery Mode and restore it as a new iPod.  See this article for instructions on how to place your iPod in Recovery Mode.
    http://support.apple.com/kb/ht1808
    B-rock

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