My iPhone alarm is not going off.

Ok, so... Several mornings in a row my iPhone alarm has behaved very strangely. If I set it for 7:30, with the "crickets" sound, both occasions I've woken up at 8:00, a half hour late. When I wake up, there are no crickets sounding. Strangely, when I look at my phone there is the interface on the screen that offers to allow me to "Snooze". That, to me, indicates that the alarm has triggered. I just don't get the sound.
I've used the crickets sound for at least a year now. My traditional experience has been that when the crickets start chirping, the generally chirp forever until I tell them to stop. I've even come home to them chirping because I forgot an alarm I set. So... what's up?
Also, no... the headphones are not it. And, the silent toggle is not on (not that it should matter - the alarm goes off even with silent on).
Jaime

Also I should mention that Apple said it is a hardware issue, but a software issue.

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