My iPhone asked if I would like to update my operating system. I said yes. After the update, it asked me for a passcode which I have never used before. How do I restore my iPhone when I cannot go beyond the passcode page?
After operating system upgrade, my iPhone demands a passcode be entered. I have never used a passcode. How can I restore my iPhone to how it was before?
dukester14 wrote:
After operating system upgrade, my iPhone demands a passcode be entered. I have never used a passcode. How can I restore my iPhone to how it was before?
It's asking you to create a passcode. You can turn it off later if you wish.
Similar Messages
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I am not able to update my apps because every time I am doing this, it is asking for a password which I have never used and the person who used it is in no more contact. how can i get my id instead of his??
Apps can only be updated using the same Apple ID and password they were originally purchased with.
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It has asked me for a pass code to update I never been asked before and I don't have a pass code for it ... And if I have I cannot remember so what do I do as I will not be able to update this is from my iPad can give me this pass code I suppose to have WHY IS IT ASKING ME KNOW FOR ONE
It's referring to the Passcode which you use to lock/unlock your iPad
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Help me I have been trying to restore my iphone back to original settings an very time I try it asked me for a restriction code I have never set a restriction code and was just wondering if they were all the same for every iPhone please could someone help me
- Restore from a backup that was make before you added the Restrictions passcode. If you restore from a backup made with the Restrictions passcode the Restrictions passcode is also restored.
- Restore to factory settings/new iPod.
- If you are up to it see:
How to reset forgotten Restrictions...: Apple Support Communities
Some other uses have experienced a Restructuions passcode just appearing out of thin air. Try passwords you use on the iPhone. -
I am trying to reset my 4s iphone to the original settings and erase all my content. It is asking for a passcode which i have not used before. How/where do I get the passcode?
It needs the restrictions passcode. You or someone with physical access to the phone had to set it. It can not set itself.
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It says I'm logged into my Apple ID on my App Store but when I try to download an app it comes up with my mums Apple ID asking for her password yet I have never used her email or Apple ID to login in? Could this be cause we have back up on same comp?
Bojana321 wrote:
... this has only come up today yet it says I'm logged into mine!
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
I am trying to download audible books to my itunes, it keeps asking me for a password which I have changed and confirmed ??
is there a seperate password for downloading audible books to itunes, so I can download onto my ipod??I assume you mean the phone is asking for the 4 digit password you set at the time of the backup of the phone...
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I recently purchased two songs which refuse to download on my iPhone 4s. Other songs from the same albums downloaded just fine. In an attempt to recover these songs I opened iTunes on my laptop which I have not used since I sold my ipod years ago. The iTunes on my computer is associated with an old Apple ID that was connected to my iPod. How do I get my new Apple ID synced with the iTunes on my laptop?
Hello Leanna,
Thank you for the details of the issue you are experiencing. You can sign into iTunes with your Apple ID using these steps:
Use your Apple ID with the iTunes Store
Open the latest version of iTunes.
Choose Store > Sign In.
Enter your Apple ID and password and click Sign In.
Click Review when asked to review your information.
Enter your billing information.
Click Continue after you enter your credit card and billing information. You can remove or edit your credit card information at any time. Learn more about updating your iTunes Store account information.
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store
http://support.apple.com/kb/HT2589
You will also need to authorize your computer to play purchases with this Apple ID:
Open iTunes
From the Store menu, choose Authorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).
When prompted, enter your Apple ID and password, then click Authorize.
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
With the latest version of iTunes on Windows, the menu bars are hidden, so you may need to enable them to get to the Store menu. You can follow these steps to enable the menu bars:
To keep the iTunes menus active, change the setting by selecting the Menu icon in the upper-left, and then selecting Show Menu Bar. Alternatively, you can press Control-B.
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I need to update my iphone 4 but have never used this computer before and i dont want to lose all my songs contacts and games can anyone help me find out if its possible and how to do it im desperate.
Or just wait until you can use the computer you used previously. If that isn't possible see Recovering your iTunes library from your iPod or iOS device.
tt2 -
I'm trying to buy something on iTunes and it's asking me security question that I have never gave the answer for
If you log into your account via http://appleid.apple.com, and select the Password and Security section on the left-hand side of that page are you able to set them ?
If not, then from http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
all websites, that i have used many, many times are being blocked...I cannot get into almost all websites, all of which I know are safe...ie llbean, directv...
One possible reason for ''all'' SSL checks to fail is the Windows clock being off from true time. Can you check on that?
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I have a makbook pro, running with Leopard (10.5.8). I know that I missed both Lion and Snow Leopard and want to know the best way to upgrade. Do I need to buy both in addition to Mountain Lion? Will my computer even run Mountain Lion? I need step by step instructions because everyone I talk to just says "Just upgrade it" Thanks.
Upgrading to Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
If you need to purchase Snow Leopard you can still purchase a copy from Apple's online store's telesales agents.[1-800-MY-APPLE (1-800-692-7753) or Customer Service and Sales Support at 1-800-676-2775.] Ask for a Sales Representative.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
If you need to purchase Lion call 1-800-692-7753 or 1-800-676-2775. Ask for a Sales Representative. They will check your Apple ID, and email you a code and instructions. The cost is $29.99 (as it was before) plus tax. It's a download.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion. -
HT1338 I have a Mac Tiger version and I would like to upgrade my Operating System.
Can this be done by downloading it directly or do I have to bring in my computer to an apple store?
Your computer profile information is confusing. You say you are running Tiger yet your profile says your computer is running Lion which is three versions beyond Tiger. Which version are you running?
Get more information about your computer. Go to the Apple in the upper left corner of any window then "About This Mac", and tell us what it says for "version". Now continues to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
You can do any system upgrade yourself. The ease with which is can be done is more a matter of which version your really need. If you are indeed running Lion then upgrading to Mountain Lion can be done online for $20. If you are indeed running Tiger and are running an older computer that can only go to Leopard then you will have to do a lot of hunting for a copy of Leopard and be prepared to spend a lot of money buying it (maybe $100+?) -
I would like to upgrade my operating system from 10.6 to 10.7?
How do I upgrage my operating system on my Mac from 10.6 to 10.7?
First check that your Mac meets the System requirements for Lion...
Lion Tech Specs > http://support.apple.com/kb/SP629
See here to Buy it...
http://store.apple.com/us/product/D6106Z/A/os-x-lion
If so Contact Apple in your Country to Purchase a Lion Download code...
http://support.apple.com/kb/HE57
In the US...
1-800-MY-APPLE or 1-800-676-2775
Be sure to make a Backup of your Current System Before Upgrading...
Also... Check here for compatibility of 3rd party Software you may be using... Also note that Rosetta is no longer supported in Lion.
http://roaringapps.com/apps:table
You should also consider more RAM... Lion is a hungry beast...
You can use these Links to check which RAM is suitable for your Mac...
http://eshop.macsales.com/shop/apple/memory/
If in the UK... Go to http://www.crucial.com
It is Important to get the Correct and Matching RAM
Those sites also have videos on how to Install RAM should you need it... -
hii, on my iphone 4s, i tried upgrading my OS and i was asked if i needed back up and i said yes, after upgrading i couldnt find any of my files, document, pictures, music and all. please i need help please.
Hi,
usually when you upgrade, it should not delete your files, but if it happens, than you should have a backup.
Unfortunately it is very common, that people don't know, what exactly is in the backup.
The question is, what files exactly you are missing? Own pictures, or taken with the device? Purchased music form the iTunes Store, or own? ....
Documents and files are mostly up to the developer of the app, if they are part of the backup, usually not and you need to transfer them before.
In the backup you will find just pictures from the Camera Rolle folder, everything else you should have on the PC, if you had it on the device.
Same then for music, you can transfer purchased music from the device, but your own works just one direction, from PC to device, from device to PC it doesn't work.
In future I recomand you to be sure how the backup works or use a 3rd party app (iExplorer) where you have a little bit more "freedome" than with iTunes.
Or you maybe just restored from the worng backup
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