My iphone froze on the password screen and wont shut off or reboot
Please help me , i live in Jamaica and bought it there and no one here can help me . all that i see is a spinning dial
Not sure what you mean by "reboot" but if you haven't already, try to reset it: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), then release. If you can't reset it you'll have to try to put it in recovery mode and restore it, as described here: http://support.apple.com/kb/ht1808.
Similar Messages
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My iphone 4 got stuck while software update and now it keeps show the apple screen and then shut off
Hey everyone!
My iphone 4 got stuck while I was doing the software update to iOS 6.3.1 without using the computer (directly from the iphone settings) and now it keeps show me the apple screen and then shut off. I really don't know that to do and I would like some help, please!
thank you very much.Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
TRIED TO DOWNLOAD SOFTWARE ios7.1.2 TO MY IPAD. iPAD FROZE ON THE APPLE PICTURE AND WONT TURN OFF OR RESPOND AT ALL. IPAD MAY NEED MORE FREE MEMORY FOR THE NEW SOFTWARE BUT HOW DO I FREE UP MEMORY IF THE IPAD IS FROZEN. CAN THIS BE DONE ON iTUNES OR THE APPLE SITE?
Took my iPad to the Apple store today and they were able to unfreeze it with a simple forced reset. This is done by pressing the Off button at the same time as you press the button on the front and hold for about 20 seconds. The new software had successfully installed and the iPad had frozen when it was starting up again after install. Not sure why this simple process can't be part of a FAQ page on the Apple site.
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Iphone 3gs keeps showing apple screen and then shuts off. won't start. HELP.
I left my iphone 3gs in my car to charge, i came back a hour later and the screen said "connect to itunes" and had 100% battery. I unplugged it from the charger and it immeditaly shut off. I plugged it into itunes and it does not even acknowlege it. all it is doing while plugged in is showing the apple screen as if its going to start up but shortly turns back to black screen. i just got my iphone 3g replaced with this one from apple store 3 weeks ago. I need help ASAP.
The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore from Backup.. Restore as New...
Try a Reset of the Phone... You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 15 - 20 Seconds...
Release the Buttons...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to your Local Apple Store is the Next Step... -
My Ipod touch is stuck in the password screen and I can't turn it off or cancel. The screen that it is stuck at says :enter the password for the exchange account "exchange"
Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears -
I updated my Apple Id and password by email and received a confirmation. However my iphone still has the old ID and wont recognize either. How do I update the user id on my phone? I assumed it would update when I restarted butit did not
Downlands wrote:
I cant sign out without the old password for the reduntant appleid. I cant remember that password and because the appleid doesnt exist except on my iphone no email arrives to tell me. This is a deleted appleid but I cant get rid of it on the phone. can you help please?
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support -
My macbook turns off randomly but not completely because when I tap the touchpad it goes to the password screen and I am back to it in seconds. It's really annoying. HELP!!!
1. Non volatile random access memory (NVRAM) is where the computer stores user's settings, like time and date, speaker volume, energy saver settings etc.
2. Reseting NVRAM has no impact on anything on your hard drive, or anything else on the computer.
See this note from Apple: http://support.apple.com/kb/ht1379 -
My iphone shuts off randomly and the button is too sensitive. Like I don't even press the lock button and it shuts off. Also when my finger barely rubs over the lock button, it shuts off too. This happened after the 7.1 update. It's on the iphone 5. Someone help me. I just want to fix this. Maybe if it's possible I can disable the lock button.
The lock button does not turn OFF the iPhone. It will give you a screen with the option to turn OFF the iPhone. Possibly the battery is faulty. Make Genius reservation and take iPhone to Apple store for free battery diagnostic testing and evaluation.
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while downloading apps seems to have crashed ,now have striped screen and wont turn off, treid the 2 button 10sec trick but still not responding any suggestions please ?
Try here:
iOS: Not responding or does not turn on
If not successful, let the battery fully drain. Then charge for an hour and try again. -
when i turn on my computer it stays on the grey screen and then turns off by itself. How can I fix that?
Hi , and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Hold alt or option key at bootup, do asny boot choices show up? -
I was recently updating my phone to the newest software after ios7. It froze for quite a while so I tried holding down the home button and the power button and it shut off. Now it says I have to restore my whole phone but an Error keeps occurring? It brings me to a website saying the steps to possibly fix it but I don't find them helpful
http://support.apple.com/kb/TS1275
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My BEATS speakers are connected to my Mac but I have no audio and do not understand how to turn off the speaker. I press the power button and not shut off. And the white light behind me indicating that this synchronized, does not turn off ever.
Hello Sabroso007
Check out the article below to troubleshoot the sound output to your Bluetooth speaker. Check in System Preferences > Sound to see what the output is set to.
OS X Mavericks: Set up Bluetooth audio devices
http://support.apple.com/kb/PH14217
Regards,
-Norm G. -
iPhone 4S
IOS 7.1.2
This problem occurred after a whole days use of the iPhone without any hitches. I first discovered the problem by unlocking the phone and then swiping to the password screen to find that the top row was not responding to my fingers at all. Because of this I could not type in my password to unlock my phone. I then tried to restore my phone but could not because it needed the phone to be unlocked. I then tried holding down the home and sleep button at the same time until it turned off and on again, but this did not fix the problem. I also tried switching on the Voice Over mode on and trying to unlock the phone through that but of course it didn't work. I have also left it overnight but I was still unable to unlock the phone the next day. Any suggestions on how to fix this would be greatly appreciated.*UPDATE*
I have been able to use the Zoom function to zoom in and the keys on the top row no longer are in the non-responsive strip of area. -
First, my ipad wasn't charging. Then it shuts down when I have 7% battery, now when I turn it on, it says to charge it. And when I do charge it, it doesn't work. Now, I did it once it worked. Now I can't get past the logo screen and when I do it shuts right off again. Please help!
Hi InternetHogger,
Welcome to the Apple Support Communities!
I know that situations where you cannot boot your iPad and cannot charge your iPad can be very frustrating. In this situation, I would recommend using the attached article as a reference for troubleshooting.
iOS: Not responding or does not turn on - Apple Support
Cheers,
Joe -
I can't login to my user account. I can type in my password, but the loading screen only makes it 1/3 of the way through before my computer shuts off. I'm running OS X Yosemite 10.10 on an 11-inch 2010 MacBook Air.
Not sure if it's relevant, but I seem to be having some graphical issues as well. When I scroll, text is sometimes jittery, and the corners of windows are black squares.
I've tried going to Recovery Mode and reinstalling OS X, but it tells me there isn't enough space — I have approximately 11 GB free, and it says I need 2 GB more.Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then see Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Note. Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
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