My iPhone had a problem while updating and it is now stuck on the connect to itunes screen. It will not connect to itunes and my laptop won't recognize that there's a phone connected. Help?

While I was updating my phone, there was an error and it's stuck on the screen where it has the cable connecting to itunes. I tried to connect, but it's stuck. I've tried different cables and ports, but nothing works. Is there anything I can do without erasing my phone? I can't remember the last time I backed up my phone and I turned off iCloud because of the space it was taking up. I keep shutting it down and turning it back on, but the same screen appears. If you think you have a solution, please share!

Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo.

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