My iphone has a black screen and the reset won't work. What else can I do?

Today my phone screen went completely dark and all I could see were some faint vertical lines. It's on as it's still receiving messages but I can't access or see anything.
Based on other similar questions, the answer seems to be to hold the on/off and home buttons together until something shows but nothing has happened after a few attempts of holding it for a while. Do I have any other options or do I need to go into a store?
Thanks

Welcome to the Support Communities. This Apple doc may help:
iOS: Not responding or does not turn on
...Found here:
http://www.apple.com/support/iphone/essentials/

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Hey there Maggie,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting tips that can help you resolve the blank black screen issue with your iPhone 6 Plus.
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If you see a solid color screen (black, white or blue)
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Try:
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http://bit.ly/IPw5jE
http://bit.ly/o5McAQ
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( Credit JSanders )
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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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http://support.apple.com/kb/ts3694
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, and 40
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