My iPhone has a black screen!
Hello apple community. My dad just sent me a used iPhone 4s for my birthday about 1 week ago. Today I was using my iPhone and I went to eat and left my phone on my bed. Then when I came back , I tried turn it on and it didnt turn on. It has a black screen but it functions properly. It might be a display screen error or something. I tried the famous method of pressing the home button and the power button at the same time for like 10 seconds but it still wont work. I also plugged it in on my computer and it shows everything on there but my iPhone screen is still black. I hadthe same problem earlier when I got the phone but it turned on after a little while of charging it. What is going on? I live in a small town in Mexico and there are no Apple stores nearby! What should I do? Please I really need your help on this issue. Thank you very much for your attention and hopefully you guys can help me.
Hello there, Kevin Barreto.
To make sure if it is a hardware issue or not, the following Knowledge Base article should help guide you further:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Specifically the section on:
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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