My iPhone has not completed the iOS 7.1.2 upgrade after 1 hour

My iPhone has not completed the iOS 7.1.2 upgrade after 1 hour. How do I proceed.

Hey stcyrrh1,
Thanks for using Apple Support Communities.
It sounds like you are having trouble updating the iOS device. You can use recovery mode if you can't update or restore your iOS device.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Have a nice day,
Mario

Similar Messages

HT4623 I have followed the directions and my iphone is not installing the iOS 7.0.2. My iphone is plugged into my lap top that has the most recent version of itunes. It is a dsl connection. Is that my problem?

I have followed the directions and my iphone is not installing the iOS 7.0.2. I have the most recent version of itunes on my laptop commuter. my iphone is attached to my laptop via usb port. The laptop uses dsl not wifi. Is that my problem?

Exactly what version of iTunes are you running? And DON'T say 'the latest version'... CHECK the version number. You need to be running 11.1 or higher.

Iphone 5S doesn't complete the IOS 8.0.2 upgrade and doesn't turn on

Hi everyone,
I decided to upgrade to the 8.0.2 via wi-fi. Suddenly, the Itunes and the usb cable symbols appeared on the screen, indicating that they should be connected.
Then the Itunes on my mac reported that an iphone in the recovery mode was detected and it would be necessary to recover it. I did it but it's still showing the symbols and doesn't turn on. Please help.

Hello atripoli,
That is not good, so lets see if we can get your iPhone working again. The question I have is do you get an error when you are trying to restore? If you do, check it against the article below to help isolate the issue.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
-Norm G.

I can not get the IOS 5.0.1. upgrade starting, after download I get in itunes error -3259 although firewall is disabled.

I hav tried numurous times to upload the OS to IOS 5.0.1. Even ITUNES is updated. The Ipod is updated, but my Ipds can not.
It is downloading the file and then start to unpack it, ater 2 minutes I am getting aTIME OUT ERROR and
something is wrong with my internet connect, which I can't believe. Internet is working fine.
How to resilve this, I did disable the firewall.

You could try downloading the update via a browser, and then in iTunes press and hold the shift key if on Windows, command key on Mac, when clicking the Check For Updates button which should let you navigate to the downloaded file :
ipad1
iPad 2 wifi-only
iPad 2 GSM/sim
iPad 2 CDMA

HT4854 How long did the download take? So far it has been 2 hours and it has not completed yet.

How long does downloading take? So far I have been waiting 2 hours and it has not completed.
Thanks

Took me a shade under an hour to download on an 18Mbps connection.
Basic 768kpbs-1.5Mbps connections can take 8-9 hours (or longer).

ITunes 12.0.1 now just "hangs" and does not complete the sync with my iPhone (iOS 6.1.6).

Hello all,
I've seen similar posts earlier in Apple discussions, but I haven't come across a definitive answer yet…So, let me ask again:
Up until 6-7 hours ago, iTunes 12.0.1 was working perfectly well including syncing with my iPhone (I use an oldie but a goodie and it suits my purposes, iOS 6.1.6, 3GS). Specifically iTunes now "hangs" and will not complete the syncing process with my iPhone. It get to "2 of 6" in the backing up process, and then the spinning beach ball appears. I keep my iTunes library on a separate external HD (USB).
Even if I only want to launch iTunes 12 to use it (and NOT sync), the application freezes.
In similar posted questions, "Linc Davis" has asked that the user run a diagnostic using the Terminal utility. I have done this, and I paste the results below.
Any help with this is appreciated!
System Version: OS X 10.8.5 (12F45)
Kernel Version: Darwin 12.5.0
Boot Mode: Normal
Model: MacBookPro6,2
USB
   USB Optical Mouse (KYE Systems Corp.)
System diagnostics
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes hang
   2014-11-06 iTunes spin
User diagnostics
   2014-10-26 DiskAid crash
   2014-11-03 CalendarAgent crash
Kernel messages
   Nov 4 00:58:33   wl0: Roamed or switched channel, reason #2, bssid 4a:xx:xx:xx:xx:70 (note: I blocked these numbers out)
   Nov 4 09:11:52   SIOCPROTODETACH_IN6: utun0 error=6
   Nov 4 09:26:03   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   --- last message repeated 5 times ---
   Nov 5 00:53:48   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,464)->(2,668).
   Nov 5 00:58:25   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,444)->(2,644).
   Nov 5 02:48:38   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,440)->(2,640).
   Nov 5 02:48:38   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   --- last message repeated 1 time ---
   Nov 5 02:51:16   IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,420)->(2,620).
   Nov 5 08:10:45   SIOCPROTODETACH_IN6: utun0 error=6
   Nov 5 08:26:07   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 5 10:09:50   smb_ntstatus_error_to_errno: Couldn't map ntstatus (0xc0020050) to errno returning EIO
   Nov 5 12:43:34   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 12:46:11   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 5 16:55:00   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 21:51:41   IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,418)->(2,618).
   Nov 5 21:52:04   IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,658)->(2,858).
   Nov 5 21:53:44   IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,478)->(2,678).
   Nov 5 21:54:28   IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,458)->(2,658).
   Nov 5 22:00:05   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 22:08:48   IOAudioStream[0xffffff80180a4200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,40c)->(2,60c).
   Nov 5 22:31:57   SIOCPROTODETACH_IN6: utun1 error=6
   Nov 5 23:01:19   wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
   Nov 6 00:01:42   SIOCPROTODETACH_IN6: utun0 error=6
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Extrinsic shared libraries
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Elapsed time (s): 75

Dear Linc,
Thanks, once again, for repeating yourself by sending me the message above (a message you have sent to MANY users with this problem)!
However, you give me this great opportunity to say two things: 1) YAHOO! I fixed the problem, and 2) I want to share how I did so because I hope it helps others.
With the help of reading info at this website http://osxdaily.com/2011/09/22/fix-the-itunes-library-itl-cannot-be-read-version -error-when-downgrading-itunes/, I followed this procedure:
1) I deleted the iTunes 12.0.1 app from my computer
2) In addition, in reading related details at the website above (i.e., by clicking on links on the page AND scrolling to the very bottom to view links to related articles), in my iTunes library folder, I changed MY CURRENT "iTunes Library.itl" to "iTunes Library.old", as the website advises. The current .itl file was the one being used by the iTunes app I had just deleted from my computer.
3) I went to the "Previous iTunes Libraries" folder and dragged a copy of the second-most recent .itl file to my desktop (for me, this file was "iTunes Library 2014-07-23.itl").
4) I re-named it to "iTunes Library.itl"
5) I then dragged a copy of the file in step #4 to my iTunes folder (the folder in which you now also have the "iTunes Library.old" file).
6) I closed all remaining apps on my computer that were opened and I restarted it.
7) Now, you don't have any iTunes app on your computer, so I downloaded a .dmg of iTunes 12.0.1.26 and installed the app (for example, you can download from here: http://www.macupdate.com/app/mac/5661/apple-itunes.
8) Once installed, I opened iTunes and immediately I got the dialogue box, "updating iTunes library" -- THIS TOOK FOREVER AS I HAVE CLOSE TO 1,000 SONGS + OTHER ITEMS IN MY LIBRARY!
9) I patiently waited until the library update completed, but it DID COMPLETE.
10) Viola! iTunes 12 is not "hanging" (or freezing) any longer. I can navigate around the application.
CAVEATS:
1) Before I first deleted "the corrupted" iTunes 12, I was able to open the Preferences panel, go to "Devices", and check the box that stops the app from syncing with my iPhone. This setting seemed to carry over; thus, I have not tried to sync yet…WISH ME LUCK!
2) After going through steps 1-10 above, I didn't immediately have Internet Radio available in the application (i.e., I didn't see it), but it is now showing up and it works! I just had to wait for a few minutes...
3) I also use iTunes Match, but I haven't turned it on yet in the newly installed app. On the iTunes Match page, it says, "Add this computer" or "No thanks". So, the app is behaving as if I'm just beginning to use iTunes Match for the first time. Later, I will click on "Add this computer", and I hope it goes smoothly!
4) This isn't a caveat, but I think I should say: my iTunes library is on an external USB HD (I have to say THANK GOD for that). Obviously, this has implications for doing steps 2 to 5 above. The newly installed iTunes 12 app had no trouble in finding where my library is (I had it set up this way back when I was using iTunes 10).
5) One last piece of advice: Make sure that when you plug your iPhone into any other computer only to re-charge but the iTunes app on that computer wants to sync with your phone, you DON'T let it sync. First, you should go to Preferences in the iTunes app and click on "Devices". Then check the box that says, "Prevent iPods, iPhones,…….from syncing automatically." After that, you would be able to plug in your iPhone to another computer to re-charge it.
FINALLY: I THANK EVERYONE WHO WAS WILLING TO SUGGEST SOLUTIONS TO ME REGARDING THIS PROBLEM! I see that MANY users are having this difficulty, so I thought it would be fair for me to share how I resolved the issue -- my iTunes is running fine now...

HT4623 Hi. My device won't update iOS in settings. It won't download apps for me. Itis connected to the internet). The latest app I tried to download appears stuck! Has not completed its download, won't open and I cannot delete it. What can I do?

Hi. My device won't update iOS in settings. It won't download any new apps for me. (It is connected to the internet). The latest app I tried to download appears stuck! Has not completed its download, won't open and I cannot delete it. What can I do? I purchased the product online a year ago. I'm not sure of the exact date... I think it was late November 2012.
Any help appreciated.
Fileas

If this has happened more than once the problem is likely on your PC.
See here: http://www.apple.com/support/iphone/assistant/itunes/

IPhone 4s will not complete the recent download of iOS.702

My iPhone 4s will not complete the most recent download of the iOS 7 too. It accomplishes about 20% and freezes. I have tried resetting several times. Same result. The phone is for all intents and purposes locked up on the download screen. Has anyone else had this problem.? And how was it solved? An online search shows nothing regarding this problem.

I've already tried unplugging the iPhone and restarting my computer - twice.

IOS 5.1 or iPhone Configuration Profile 3.5 for Windows has not fixed the issue with apply Proxy Settings

iOS 5.1 or iPhone Configuration Profile 3.5 for Windows has not fixed the issue with apply Proxy Settings via a Configuration Profile. Has anyone else got the same issue? Are Mac users got this issue?

This seems to be working for me now but will keep monitoring it the next couple of times I use it to make sure its not a one time thing

I am updating my iPhone4s with the most recent OS7.3software update and its been almost 3 hrs now and it has not completed its update. It is still " verifying updated iPhone software. How long does it take for the update to be completed. Thanks

i am updating my iPhone4s with the most recent OS software update and its been almost 3 hrs now and it has not completed its update. It is still " verifying updated iPhone software. How long does it take for the update to be completed. Thanks

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

Since updating iphone 5c wifi has been off, it's gray and I have tried everything. I can not finish the iOS 8 upgrade. Help

I have an iPhone 5c version 7.1.2. When trying to allow the upgrade for the "iOS 8.1.3 , everything appeared to be upgrading except for the wifi. my Wifi stays turned off now and will not come on. In my Setting applications , general it states I need to do the "iOS 8.1.3 upgrade but will not allow me to continue because I do not have Wifi. I have googled this issue and tried some of the options on there, I do apologize. I can not remember specific right now what the few were. I have MS and some cognitive issues. This is very frustrating at this point , I am also having the same issue with my iPad 2. Any help is appreciated

Connect the devices to the computer and iTunes, update from there. Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support

TS4036 I recently got the new iPhone 5c I used icloud to back everything up from my 4s to my new 5c. Now, I keep getting a pop up that says Continue Restoring? (This iPhone has not been backed uprecently because it has not finished being restored. Would

I recently got the new iPhone 5c I used icloud to back everything up from my 4s to my new 5c. Now, I keep getting a pop up that says Continue Restoring? (This iPhone has not been backed uprecently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app date?)
I seleted to finish downloading because I didn't want to lose anything. It still will not finish downloading and I have tried this several times.
What do I need to do to that I can get my iphone to back up and so that I can install the new iOS?

Hello there, Brandifoote24.
The following Knowledge Base article offers up an explanation of what you're error signifies:
iCloud: Understanding Backup alert messages
http://support.apple.com/kb/TS4576
"This iPhone has not been backed up recently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app data?"
This message is displayed if your iOS device has been trying to complete a restore for more than three days. This can occur if your restore has been interrupted due to network connectivity issues or some other problem occurs.
Being that this is the case, you would want to go back to the article it seems you were referred to us from and try to restore from your icloud backup again:
iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/TS4036
How do I restore an iCloud backup if my device is already set up for use?
You'll need to erase all data and settings from your device, so first confirm that you have an iCloud backup to restore:
Go to Settings > iCloud > Storage & Backup > Manage Storage, then tap the name of your device to view a list of iCloud backups.
Check the date of the backup you want to restore, because you'll be restoring only what iCloud backed up on that date.
After confirming that an iCloud backup is available, follow these steps:
Connect your device to a power source and make sure that it is connected to the Internet via Wi-Fi.
Follow the instructions for restoring your iOS device from an iCloud backup, which include making sure that your device is using the latest version of iOS.
If the issue persists, then I would troubleshoot Wi-Fi using the following article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.

Problem:
When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.
Any help that you can provide in helping my iPhone accurately sync with iPhoto and iTunes will be greatly appreciated.
Symptoms:
1)   Sync: It’s not completing the sync. Below, I’ve provided all of my settings from the iTunes Summary tab so that you might tell me if I’ve selected any incorrect options. I prefer to sync the “old school” way – by connecting to the computer – as opposed to syncing over the cloud. Perhaps this is what’s causing the problem? Here is a list of the steps displayed in the iTunes window as the sync progresses:
waiting for sync to start (step 1 of 7)
backing up (step 2 of 7)
preparing to sync (step 3 of 7)
determining apps to sync (step 4 of 7)
preparing apps to sync (step 5 of 7)
importing photos (step 6 of 7)
waiting for changes to be applied (step 7 of 7)
syncing apps / copying 1 of 4 (App name) (step 7 of 7)
canceling sync
apple icon
2)   Photos: I've selected only certain of my iPhoto albums to sync to my iPhone. All of the albums are correct/complete in iPhoto. All of the albums are listed on my iPhone, both before and after the sync, but the albums are empty (no actual photos) before and after the sync. Perhaps this is tied to the fact that the sync isn’t completing, but because “importing photos” is one of the steps that the incomplete sync displays, I don’t know.
3)   Apps: When I launch iTunes and click on the Apps folder under the Library listing, then click on the Updates tab, iTunes searches for any Apps needing to be updated and provides a list. If I click on Update All, the Apps are successfully updated in iTunes. But, when I plug in my iPhone so that the updates will transfer to the apps on my iPhone, the updates don’t transfer to the apps on my iPhone and those apps still reflect that they need updating on the iPhone.
Other Potential Pertinent Info:
The flash memory hard drive on my MacBook Air recently died (perhaps a month or two ago). Apple had emailed me about a known issue and literally the next day, my MacBook Air crashed. I installed a new flash memory drive and re-installed everything from a backup off of an external hard drive. Everything seems to be working fine; it recreated accurately all of my software and data, including iPhoto and iTunes, the pictures and songs (respectively) for which are stored on that hard drive, as opposed to being on the flash memory in the MacBook Air itself. However, I don’t recall if the start of the sync problem described herein started happening at the same time that I replaced the flash memory drive. All I know is that the computer is working perfectly in all respects and that even as the sync is failing, it at least says that it’s doing the right things and looking in the right places (e.g., the list of albums on my iPhone matches the list of albums in iTunes, etc.).
Settings/Status:
MacBook Air
OSX v. 10.9
iPhoto ’11 v. 9.5 (902.7)
iPhone iOS 7.0.4
iTunes v. 11.1.3 (8)
Summary Tab
Backups (This Computer)
Options
Automatically sync when this iPhone is connected
Sync only checked songs and videos
Photos Tab
Sync Photos from iPhoto (429 Photos)
Selected albums, Events, and Faces, and automatically include (no Events)
Albums – 9 are selected

You need to download iTunes on your computer. iOS 6 requires the latest version of iTunes which is 10.7.

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

The same problem here!... My itunes stucks on "preparing to sync" when sync my ipad 2, and stucks on iphone 4 calendar sync...
Any solution?? Need help, please!!
Macbook pro 13 i7
Iphone 4
Ipad 2
Thanks!!!

Uploaded softwear on phone last night, now my computer cannot restore the phone and update. about 5min into it, i get the message that iphone has not been restored even though that is the button i clicked on.

I upgraded my iphone last night on the phone, today I cannot get the computer and the phone to work together. When I click restore iPhone, and my only choice is to restore and upgrade, when it starts the upgrade, it says the phone has not been restored. I did just upgrade the itunes on the computer also.

This may not solve your problem but may clear up a couple of things.
1: Re the connected to wi-fi, plugged in and locked thing is for automatic backups. It doesn't need to be plugged in or locked for it to work when you go to Settings > iCloud > Backup and tap Back Up Now. Mine completes the backup quickly without being plugged in or locking (but I don't have a lot to backup).
2: Locked just means the lock screen is on (press the sleep/wake button on top) -- it will work without a passcode (& again, the lock screen on is only required for the automatic backup).
3: You can see what is using your storage and maybe reduce some of it so that you don't have to pay for storage. Instructions in Manage your iCloud storage - Apple Support

My iPhone has not completed the iOS 7.1.2 upgrade after 1 hour

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