My iphone home button wont work - according to the Sale of Goods act I can expect this to last longer than the 1 year 83 days that I have had the phone, regardless of any guarentee
I have a 3Gs iPhone, which I've had for 1 year 83 days and the home button si faulty. I have checked on the internet and this seems to be a common issue.
I have a contract with O2 for 24 mouths due to run out March 2012 but the phone was bought from Carphone Warehouse.
I have been to O2 and they say it's out of the Apple warranty and therefore I will have to pay for a repair. They also have now said because it came from CPW they will do nothing for me.
I have been to Apple and they say the same thing that I have to pay for the repair as it's out of warranty
My query is surely I can expect a phone that has been looked after should last longer than 83 days? Therefore under the sale of good act I should get a repair or replacement for free???
I am now paying for a contract where the phone doesn't work!
Good luck with that. Most of the world does not have anything like what you believe your "sale of goods act" is supposed to do. It sounds like you expect it to extend the warranty on a Product from Apple until your contract with an entirely different company is complete. I think you'll find that you are misinterpreting that law. The exception may be if you purchased the phone from the carrier and the law is written in such a way as to require them to replace the device if it fails during the term of the contract, though I doubt that will be the case either.
Similar Messages
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How to fix the iphone home button not working?
how to fix the iphone home button not working?
Temporary Solution: Settings > General > Accessibility > (turn on) Assistive Touch
This will enable a "Home" button on the touch screen. (iOS5+) -
As i have written,my iphone home button not working
as i have written,my iphone home button not working.i talk to cusmer care & also visit to care center in delhi. but they say to pay full mobile payment to repair it.
this mobile is onle 11 month old. the case id number for this call was: 325468510.OK, thanks for sharing that information. Now, what it is you would like us, your fellow users and the only people who will reply to you here, to help you with? If you are expecting a reply from anyone who works for Apple here, you will not get such a reply. The only way to discuss any issue with Apple is to call them:
http://www.apple.com/in/support/iphone/contact/
Regards. -
PLEASEE HELP I Drop My Ipod Alot And Now It Wont Charge It Wont Show My Notifications Even Doe They Are On My Home Button Wont Work Just A few Times But Thats It.and when on my vine i doesnt let me hear my vines idk why
You broke it, you will need to get it serviced or replaced. The drop voided your warranty so you would have to do an out-of-warranty replacement with Apple.
Please don't type in headline style, i.e. capitalizing every word. -
My ipod touch 5g home button wont work no matter what i try!
Ive tried everything apple said to do and all the concepts, like rubbing alcohol! im not sure what to do. Please help!
Try:
http://snapguide.com/guides/calibrate-your-home-button/?utm_expid=69945963-15
fix for Home button
iPhone Home Button Not Working or Unresponsive? Try This Fix
- If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
- If not under warranty Apple will exchange your iPod for a refurbished one for:
Apple - Support - iPod - Repair pricing
You can do it at an Apple store by making an appointment:
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod
- There are third-party places like the following that will repair the Home button. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens -
My iphone home button stopped working and the phone started getting hot. The camera also fogged up. What do I do?
I'm guessing it's a hardware problem. Your best option is to go to an Apple Store as soon as you can to try and sort this all out. While you're waiting to go visit an Apple Store, however, I'd imagine you still want to use your phone. To circumvent your hardware button problems, try enabling Assistive Touch by going to Settings>General>Accesibility>Assistive Touch. You'll see a small box appear on your screen. Tapping it will bring up several options for you to choose from, like the home button. Clicking the "Device" option will give you several options for controlling your phone that you would normally use hardware buttons for (i.e. volume, lock your phone, etc.) Hope this helps and good luck!
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I have started this so people can ask questions about their home buttons
Try:
fix for Home button
iPhone Home Button Not Working or Unresponsive? Try This Fix
- If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
- If not under warranty Apple will exchange your iPod for a refurbished one for:
Apple - Support - iPod - Repair pricing
You can do it an an Apple store by:
Apple Retail Store - Genius Bar
or sent it in to Apple. See:
Apple - Support - iPod - Service FAQ
- There are third-party places like the following that will repair the Home button. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens -
My home button wont work on my IPhone 4
My home button wont work
Same here. Before going to the Apple store, I connected to my PC/iTunes. The home button was definitely not working before I connected. Immediately after I connected, as soon as the iPhone screen lit up, I tried the home button and it works again, even before syncing. So trying an iTunes connection as one solution.
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IPhone Home Button not working after upgrade to ios 5.1.1
Hey everyone,
I'm pretty sure this is a software failure due to the symtoms the iPhone is showing;
0 - the home button does not work at all when the phone is turned on and running ios 5.1.1, well it used to work okay when i had ios 5.0.1, I upgraded to 5.1.0 and started working randomly, upgraded to 5.1.1 to see if it was fixed with no luck at all.
1 - When locked the screen does sometime light up, like when you press the home button and don't slide the unlock button. but it does not exit apps anytime, I mean it doesn't act like it's pressing the home button randomly but only when the phone is locked.
2- The button does work perfectly when iOS is not running: I can get in and get out of recovery and dfu mode at will, that wouldn't be possible if the button were broke.
3- what else? Oh yea, not really a symtom: Tried the 'home button calibration' several times.
4 - It's not filthy, since I really cleaned it thoroughly with a powerful tiny nozed air blower I got and gave a rubbing alcohol treatment too.
5 - when I shut the phone down it instantly turns back on, I can interrupt the turning on for turning the phone into dfu mode (i'm sure It's in DFU mode because the tinyumbrella log monitor tells me)
I'm now using the 'soft' home button that goes in the accesibility options, but hey, I didn't pay a ton of money for a phone that the same Apple is gonna break down.
It's out of warranty and I don't have apple stores where I live.
I'd downgrade to 5.0.1 in a snap if I could but I'm not into jailbreaking, so the shsh blob thingie is not a possibility.
Any apple dev around that can give me a workaround?
thanks a lot in advance
Added more info ~I had the same problem with Home button not responding after upgrading from iOS 5.1 to iOS 5.1.1 on an iPhone4. I solved it but not sure exactly what fixed it. Here is what I did.
1. Took it local Apple store Genius appointment. They used a special tool and took some lint out of the connector opening. The Home button started working. They said even though the phone was out of warranty, I could buy a new replacement one without a contract for $150.
2. The Home button stopped working when I got home. I got some compressed air in a can and blew the air through the connector to try and clean out more dust. I now keep the phone with the connector opening facing down in my pocket. I also struck the phone downward on my hand or other soft surface to force as much dust out as possible.
3. The Home button still was intermittent. I then tried to do a hard reset by holding the power on key and the Home button simultaneously for about 10 seconds. This doesn't work if the Home button doesn't respond.
4. I connected the iphone to Itunes via the USB to sync the phone. While connected, I did a Hard Reset by Holding the Power button and Home button simultaneously. I noticed the Home button responded better when connected to ITUNES via the USB.
5. I did a backup of the iphone4 by highlighting the iphone 4 while connected to ITunes and right mouse click and selecting BACKUP. I was prepared to reset my phone4 in iTUNES and restore it from the backup.
The phone worked consistently before I had to do this.
6. As a last resort which I didn't need to do, I was going to copy all my settings for the iphone by selecting the phone in iTUNES and looking at all the sync settings. I would then have restored the iphone to original factory settings and then sync the phone using the copied settings. This would have made sure that the backup didn't include the bug.
Fortunately, I didn't have to do step 5 and 6. Things started working after Step 4. So I don't really know if it was the iOS 5.1.1 upgrade or pure coincidence that the Home button stopped working immediately after the upgrade. -
My home button stopped working.. I was wondering if there was anything I can do to make it work again? I basically have to turn my phone off and on to get to a certain page..
If there is a hardware problem or failure and it sounds like it, there is nothing you can do to make it work again except for getting the hardware repaired or the affected part replaced.
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For some time now my iphone shuts off randomly or does not charge but as i woke up this morning, my iphone did not charge the previous night and would not reconize any charger. continuosly trying, the home button suddenly stopped working! this is a nightmare whats wrong with my phone?!
P.S. I changed the color of my phone (the glass back) will apple still fix it for me?Apple wouldn't replace it. Since you replaced your rear glass im assuming you know a little something on how to open the iPhone. Go ahead and order a new Charge port flex cable (it runs the home button as well) Unless the home button has damaged under the "dome" you wouldnt need to replace that cable unless you really have too.
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Why is my iPhone home button not working?
Recent;y my iPhone 4 home button has intermittently stopped going "home" and just stay on the last page selected. I spoke with an apple customer service person and the said that if the horizontal tray at the bottom of the display could be too full ad that would cause a delay in the home button working. Any suggestions?
If this has anything to do with software, a back up and restore is always the best option to do! First you will want to create a back up via this link:
http://support.apple.com/kb/HT1414?viewlocale=en_US
After the back up has been created, if you really want to save your information to the computer than here is a whole list of ways to save your info to a computer:
Section 1:
-About authorizing and de-authorizing:
http://support.apple.com/kb/PH1730
Prevent unprompted syncing of your iPod, iPhone, or iPad:
Mac- http://support.apple.com/kb/PH1764
Windows- http://support.apple.com/kb/PH1677
Section 2:
-iOS how to transfer or sync content to your computer:
http://support.apple.com/kb/HT1296?viewlocale=en_US
Transfer purchases from your iPod, iphone, or iPad to an authorized computer:
Mac- http://support.apple.com/kb/PH2554
Windows- http://support.apple.com/kb/PH2566?viewlocale=en_US
iOS: Importing personal photos and videos from iOS devices to your computer:
http://support.apple.com/kb/HT4083
Backing up, updating and restoring:
http://support.apple.com/kb/HT1414?viewlocale=en_US
Downloading past purchases from the App Store, iBookstore, and iTunes store
http://support.apple.com/kb/HT2519
After you are comfortable that you saved all of your information, do a system restore back to factory settings! the reason is because if you can prove to apple, that in factory settings that the phone is not operating as expected, so long as your in warranty they will service the product. If you are outside, you should only have to pay either $169 (Canada) $149 (USA) for an iphone 4. It may be a little more expensive for the 4S as it is the newest product. Those same prices apply to a iphone 3G and 3GS -
My ipod went black will not turn on and the home button wont work what do i do?
i need help!!!!!
Make sure it's charged.
Try to Reset your device:
Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off option that shows up first). -
What to do about iPhone home button not working?
I've had my iPhone for about 7 months and the recently started to becom non responsive, but only sometimes. Sometimes I'll have to click it 10 times before it quits an app or even to wake the phone up. I an on 4.3.1 but it also did this on 4.2.what do I do? Can I get a new phone?
I'm aware that you can not promise me a new phone, I was merely asking advice on what I should do, and if it I should go to the apple store or wait for an update.
Excuse me for asking for advise in a forum you majesty. -
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- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
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