My iPhone is acting up again; freezing up during phone calls and now the head phone jack intermittently doesn't work.
I got my iPhone 5 back in February 2013 and for the most part of the year I enjoyed it. Then I started having issues with it. First of all the WiFi randomly quit working. I didn't even update it. So I tried updating it, resetting, and restoring it. While it was under warranty I tried getting the issue fixed, but Apple CS blew me off saying it was accidental damage and I should have gotten Apple Care. This time Verizon covered their *** and replaced the phone for me even though it was out of their 6 month warranty period. I think I posted this experience before.
Now my iPhone is acting up again. It first started freezing up during phone calls and now the head phone jack intermittently doesn't work. Again, resetting, restoring, and updating it did not fix these issues.
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The original issue they didn't state exactly why it was Accidental Damage. After running through some troubleshooting, they just stated it was Accidental Damage and that I should file a claim with my insurance, and that Apple Care would have covered it; then closed the request.
I've tried resetting settings, restoring it as new, and that was a no go. When it freezes up during calls I also have to perform a hard reset by pressing and holding both the power and the home buttons to get it functioning at all again(just completely freezes, won't respond to touch or home button.) I noticed that the proximity sensor isn't responding as well, so I have to tilt it away from my ear while in a call to keep from pressing the buttons on the touchscreen with the side of my face. I avoid phonecalls now, and text exclusively.
I don't live anywhere near a Genius Bar so I'm stuck with the online support to Apple. And since I don't have a landline, I get charged for their phone support so I tend not to use it.
Getting two lemons in a row seems coincidental so I'm wondering if it's a bad batch Verizon got then distributed out.
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Hello apple
I have the problem with my iPhone and my friends have this problem too.
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please help mePlug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
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