My iphone is coming up with a white screen. i have restored it but that didnt help. any other suggestions before going to the store?

help! my phone is coming up as a white screen. i can hold the home and on/off button and restart it and it works until i try and listen to voicemails or make calls or turn the screen off. i have restored it and it still is white. help! anyone know anything to do before i go to my provider? thanks.

Clean the connector on the bottom of the phone. Use a magnifying glass, bright light, and a wood or plastic toothpick. If you got the phone wet put it in a bag of uncooked rice for several days, not hours.

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My ipod touch screen has gone white with bright white spots, I have restored it but it is still white. It shows in ITunes but I cant do anything with it. Can anyone help please

My Ipod touch screen has gone white with bright white spots on it. I have restored it and it shows in ITunes but the screen is still white. Is there anything I can do? The warranty has run out so I will have to pay for any repairs (if it can be repaired). Any help would be much appreciated. Thank you in advance.

If you still have problems after restoring the iPod to factory defaults/new iPod then you very likely have a hardware problem. I would make an appointment at the Genius Bar of an Apple store.

Hello, well i just purchase iphone 4 from pakistan.. I want to update my ios but that didnt work. I just saw the status of my phone.. So iphone was lock.. I need lil help . Thanks

Hello, well i just purchase iphone 4 from pakistan.. I want to update my ios but that didnt work. I just saw the status of my phone.. So iphone was lock.. I need lil help . Thanks

ONLY the carrier it is locked to can authorize unlocking it. You will have to contact them. Since you are not the original purchaser of the phone and do not have service with whatever carrier it might be locked to, it is highly unlikely you will get it unlocked.
Since it was hacked to unlock it originally, it is highly likely that the phone will become a brick if you attempt to apply a legitimate unlock.
Actually, it is probably already a brick.
There is nothing we can suggest other than to google "iphone dfu mode" and try doing a restore in DFU mode to see if that can bring it back to life. It may. If so, you will then need to work with the carrier it's locked to or sell it and buy a new phone.

On starting up my new iPhone 4s, it freezes on the apple logo. I have tried the reset buttons trick and have tried restoring again too but nothing works. Any other ideas? Or is the phone simply corrupt in some way?

On starting up my new iPhone 4s, it freezes on the apple logo. I have tried the reset buttons trick and have tried restoring again too but neither works. Any other ideas? Or is the phone simply corrupt in some way?

Did you try to connect in recovery mode and restore without using the latest backup?
Recovery mode and How to back up your data and set up as a new device
If setting up as new device does not work, you'll have to get it serviced or looked at by visiting an Apple Store.
Did you try to remove the ipsw firmware file and restore, to make iTunes download a new copy from Apple?
Those files are located here:
Rename, move, or delete the iOS software file (.ipsw)
iTunes uses "ipsw" files to restore your iPod or iPhone. If those files are unusable, then try deleting them, renaming them, or moving the file to a different directory. This will cause iTunes to download a new copy of the IPSW. When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. If removing the .ipsw file does not resolve a user-specific restore issue, then the issue is caused by other user-specific security software settings or iTunes preferences. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Mac OS X
iPhone
~/Library/iTunes/iPhone Software Updates
iPad
~/Library/iTunes/iPad Software Updates
iPod touch
~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.
Windows 7 and Vista
iPhone
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: If you don't see the AppData folder, you may need to show hidden files.
Message was edited by: Ingo2711

My ipod touch has got a frozen white screen have tried all advice nothing comes on screen i have restored it but still nothing could it be the touch screen which was replaced around a month ago ?

my ipod has a frozen white screen i have gone through all the holding buttons procedures and reset on laptop but still nothing,could it be the touch screen which was replaced around a month ago but has worked fine till now

Couold be related tot he sscreen replacment
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem. I would take it back to where the screen was replaced.

Just upgraded to an iPhone 4s but can't get it to sync with my Outlook Calender I have downloaded iCloud but that does not seem to have helped/

Can anyone help I have just taken an iPhone4s but can't get it to sync with my Outlook calender I have downloaded to my PC the iCloud software but that does not seem to have helped at all?
Thanks Bazzer50

Do you see your Outlook calendar on the iCloud website?
Do you see your iCloud calendar on your iPhone?
This Apple article is a good place to start -> iCloud: Troubleshooting iCloud Calendar

Why gives me NIGHTLY and the latest ADOBE FLASH PLayer sound only with a white screen when trying to watch a video offered by any newspaper, e.g.?

System Win7 Prof
Nightly 13.0a1
Latest Adobe Flash Player
Whenever I try to open a video browsing any news-paper,
I receive sound but no picture to the sound;
the picture is a white screen only.

Hello ToriTorres,
You question seems quite general, and this is a CQ5 dedicated forum dealing with CQ specific questions. If your problem is linked with Adobe Flash Player, please try to post in the corresponding forum http://forums.adobe.com/community/flashplayer
Regards

White Screen on iPod, Restore won't work, Please Help

My iPod has a blank white screen, and no matter what I do, it remains that way. I recently noticed that if I hold the Menu and Select buttons, the iPod turns off and I can hear the clicking noises when I push a button. It does reset, but only to the same white screen. If I put the iPod in forced disk mode, it is registered perfectly by iTunes and Windows, but it remains non-functional otherwise. If I try and connect the iPod to the computer without being in disk mode, it is registered by Windows but does not show up in iTunes or Windows Explorer.
I have restored the iPod MULTIPLE times, however, no matter what I do, it always returns to the blank white screen.
I would appreciate any help that anyone could give me.
Edit:I just tried to put it in diagnostic mode and I heard the "beep", but it still kept the white screen.
Message was edited by: Admiral
Message was edited by: Admiral

It seems the LCD screen and the battery need to be replaced for your iPod. After doing few restores, which does not leave you with any other option but
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php

My itunes will not detect any devices. When i do plug in a device it comes up with new hardware found then asks me to install it as a digital still camera. I have uninstalles and reinstalled itunes but that didnt help

Plaese help

too funny i wrote this and literally 1 minute later found a post that hrlped fix it. deleting the iTunes folder in the following location.
C:\Users\(usrname)\AppData\Roaming\Apple Computer

I am trying to start my computer and it is coming up with a blank screen.what do i do?

I am trying to start my7 computer and it is coming up witha blank white screen. Although when i start it the sound is working. What should i do?

Mac OS X- Gray screen appears during startup
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

I lost my iPhone 4 yesterday. However, I hadn't installed Find my iPhone. What can I do? I still have serial numbers of that phone.

I lost my iPhone 4 yesterday. However, I hadn't installed Find my iPhone. What can I do? I still have serial numbers of that phone.

Change your passwords.
Report it to the police.
Alert your carrier.
Buy a new phone.

My mac is coming up with a white page with a picture of a file in the middle with a ? mark in and keeps flashing nothing will work ?

Hi
My daughter has a apple mac laptop. It is coming up with a white page with a file picture with a ? mark in the middle of it. It keeps flashing. Nothing will work now and we car'nt seem to work it out. Does anyone have any answers ?

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Just press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

My iphone 4 is flickering extreamly bad. I just purchased it in july. Whats causing it to do this? It frooze up earlier with a white screen. Battery died and i charged it up it came on to flickering? Help please

My iphone 4 is flickering extreamly bad. I just purchased it in july. Whats causing it to do this? It frooze up earlier with a white screen. Battery died and i charged it up it came on to flickering? Help please

Hello Edward
Follow the prompts on your iPhone and you will get either at your home screen like normal or get to a point of restoring from back up. The article below will give step by step for restoring from back up.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT4061 I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas?

I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas? Does a totally dead battery have that effect? I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
Please help, thanks in advance all1

Hi eggroll77,
Welcome to Apple Support Communities.
That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
iOS: Restore errors 4005, 4013, and 4014
I hope this helps.
-Jason

Hey my macbook white unibody is coming up with a dark screen that is telling me to restart, how do i get rid of it?

I actually have a couple questions.
I bought a used Macbook 2009 unibody that still has snow leopard. It recently has been coming up with a darkened screen telling me to restart.
My first question is how do i get rid of that? Next i don't no the computer password (luckily its not required to get on the computer or applications) is there a way to change it? Can i wipe the hard drive, its full of personal files? lastly if i download mountain lion, will it wipe the hard drive or get rid of microsoft office?
- Adam

You need to contact the vendor to obtain the password as well as the original install disk. There is little you can do without it.
It sounds like you are getting kernel panics. These are usually hardware related, often due to faulty or loose RAM modules.
What is a Kernel Panic?
http://support.apple.com/kb/TS3742
and http://support.apple.com/kb/TS1892?viewlocale=en_US
http://developer.apple.com/mac/library/technotes/tn2002/tn2063.html
More details here:
http://www.thexlab.com/faqs/kernelpanics.html
Useful articles on how to avoid and eliminate kernel panics here:
http://reviews.cnet.com/8301-13727_7-10344626-263.html?tag=mfiredir
http://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html# tk.nl_mwhelp

My iphone is coming up with a white screen. i have restored it but that didnt help. any other suggestions before going to the store?

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