My iPhone is connected to my computer but will not open up in iTunes.

My iPhone 5 quit working after 5 months but my warranty is up because they replaced my first iPhone 5, which is frustrating enough. I set my iPhone 4 back to factory default and set it up. iTunes and iCloud, etc. is all connected on my phone but the phone will not show up on iTunes on my computer. I don't know how to get it to connect. I've never had a phone or iPod that didn't pop up on iTunes as soon as I connected it until now.

Hi kaylalynnnn,
Welcome to the Apple Support Communities!
I understand that when you connect your iPhone to iTunes it does not show up as a device. Please follow the steps in the attached article to get this resolved.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
I hope this helps,   
-Joe

Similar Messages

  • My iphone will not sync to itunes. It will connect to the computer but will not show up anywhere in itunes. PLEASE HELP!!

    My iphone will not sync to itunes. It will connect to the computer but will not show up anywhere in itunes. PLEASE HELP!!

    Hey there Kellee,
    It sounds like the device drivers for your iPhone are working in Windows, but the phone is not showing in iTunes. You should be able to get that showing again with the steps in this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Start with these three steps, and there are more in the article if you need them.
    1. Update iTunes
    Check that you have the latest version of iTunes installed on your computer. In iTunes, select "Check for updates" in the Help menu.
    2. Check the USB cable
    Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
    USB cables that are bundled with third-party products or accessories might support only charging those products (and not transmitting data) or they might work only with the product with which they were sold. Using one of these cables to sync could cause issues. If you are using a third-party case, such as an extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
    3. Verify that Apple Mobile Device Support is installed
    iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.
    Windows XP: Click Start and choose Control Panel. Open the "Add or Remove Programs" control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs.
    Windows Vista and Windows 7: Click Start and choose Control Panel. Click "Uninstall a program" (or if using Windows Vista's Classic View of the Control Panel, click "Programs and Features"). Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
    Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type Control Panel,and press Return. Click "Uninstall a program". Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
    If Apple Mobile Device Support is not listed, remove iTunes, QuickTime, Apple Software Update, Apple Application Support, and then reinstall iTunes. Follow the steps appropriate for your Windows operating system below:
    Reinstall iTunes for Windows XP
    Reinstall iTunes for Windows Vista, Windows 7, or Windows 8
    If after reinstalling iTunes Apple Mobile Device Support is still not installed, follow steps in Trouble installing iTunes or QuickTime for Windows.
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • HT1212 My ipod is disabled and is connected to my computer but will not connect with itunes

    My ipod has been disabled and will not connect to Itunes

    Are you still holding the home button when you plug it in or do you let go?
    You want to make sure that you turn it off, hold the home button and plug it into the computer BUT do not let go of the home button. Keep holding the home button until you get the itunes symbol and the cable on the iPod.

  • PlayBook connects to the computer, but does not open the store, I can not access it.

    Out of nowhere my computer stopped connecting Playbook, recognizes, but does not open for storage, I can not access the file or anything nehum Playbook by computer. I tried to sync it using the BlackBerry Desktop Software, but he also only recognizes and failed to fix the error, and have formatted the Playbook, uninstalled the drives from my computer and reinstalled them again and nothing. Can anyone help?

    Yes, you can call our PlayBook Support team for support.
    What error are you getting when you try to call? Are you calling the number for your country? (See http://blck.by/ZKBpvW for the list of countries)
    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • My iPad will show up in my computer, but will not show up in iTunes.

    I have windows 8 and the latest software of iTunes on my computer. When I plug my iPad in, it shows up in my computer, but it will not show up in iTunes. I have tried everything besides resetting my iPad from the troubleshoot guide on the apple website. My mom just got an iPad mini for christmas and iTunes will not recognize her iPad either. I don't know what else to do.

    Device not detected in iTunes

  • Reloaded PSE 9 onto new computer but will not open.

    I got a new computer and re-loaded Photoshop Elements 9 onto it. I got no error messages during install. I can open the initial "Welcome to Photoshop Elements 9" screen, but when I attempt to open 'Organize' or 'Edit' by clicking on the button they will not open. The button does change to the blue and black scrolling but after it stops the screens do not open. Can you help?

    I got a new computer and re-loaded Photoshop Elements 9 onto it. I got no error messages during install. I can open the initial "Welcome to Photoshop Elements 9" screen, but when I attempt to open 'Organize' or 'Edit' by clicking on the button they will not open. The button does change to the blue and black scrolling but after it stops the screens do not open. Can you help?

  • I connect my Iphone 5 to my laptop and it will connect to my computer but will not show up on my itunes why is this? i have tried everything that other people are saying but nothing is helping.

    HI so i connect my phone to my computer and everything works but it wont connect to itunes for some reason but did just a few weeks ago. I did something where i lost all my photoes and it reset my phone to waht it once was so i wonder if that was the cause but i dont know. help would be very much apprecieated this college student is getting super frustrated.

    Since no one here can possibly know what you specifically mean by "tried everything that other people are saying", no one can determine what you did wrong.  Also, you didn't say what computer OS you use.
    Read and follow ALL recomendations in the following aritcle appropriat for your computer:
    iOS: Device not recognized in iTunes for Windows
    iOS: Device not recognized in iTunes for Mac OS X

  • My ipod connects to the computer but will not charge, can you help?

    My ipod will not charge. I have tried charging via the mains and via the computer. The computer recognises it but it still won't charge. Any ideas as to what the problem might be?

    See the not-charging topic of:
    iPod touch: Hardware troubleshooting
    Another charging source?
    Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and cracked or broken plastic.
    Time for an appointment at the Genius Bar of an Apple store.

  • PC connects to APort extreme but will not open page??

    Hi all
    In my flat we have three macs and two PCs which all connect to the internet via an Airport Extreme.
    All used to work fine, however its only the macs that can load a web page.. the PCs say they are connected to the apple network (excellent signal) but they will not actually load a web page...
    could anyone please help...
    thanks
    gt

    link  did not offer any suggestion that worked.... there is another iphone connected and it works, so there must be an issue with the phone.  ISP (comcast) stated everything worked fine on their end.
    any othe4r suggestions?

  • Firfox is still loaded on my computer, but will not open. Would not open up after I did a Restore (have XP).

    I did a restore (Wndows XP). After that Firefox would not start. You can see the "hour glass" for a second, but nothing happens. I tried the SAFE Mode Start and it would not work. I went into the Program file and tried opening with the .exe fie. Nothing, I don't won't to lose my Bookmarks by having to install a new version. I have not tried creating a new profile becauae i'm not sure if I can do it right or even if it would work.
    Would appreciate any help. Thanks. Bearcat78

    Hello Bearcat78.
    I advise what you suspect... a clean reinstall. This means you remove Firefox program files and then reinstall Firefox. But it's not too difficult.
    '''Note:''' You might want to print these steps or view them in another browser.
    Firstly, backup your profile by saving a copy of the profile file... See: [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]].
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
    #Delete the Firefox installation folder, which is located in one of these locations, by default:
    #*'''Windows:'''
    #**C:\Program Files\Mozilla Firefox
    #**C:\Program Files (x86)\Mozilla Firefox
    #*'''Mac:''' Delete Firefox from the Applications folder.
    #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
    #Now, go ahead and reinstall Firefox:
    ##Double-click the downloaded installation file and go through the steps of the installation wizard.
    ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!

  • My ipod shuffle will connect to itunes on computer but will not fully charge and will not play songs

    My Ipod shuffle was washed in a washing machine but dried completely. Now it will connect to my itunes on my computer but will not completely charge or play songs. Can anyone tell me if this is a lost cause and I should buy a new one or is there hope that I can fix this.

    Moisture will cause short circuits, so the battery is being affected.  The audio output is also affected.  You really can't tell if it is completely dry, on the inside.  So, it's possible the current condition will improve if it is left alone to dry out for while longer.  It is also possible that moisture (and short circuits) caused permanent damage.
    Since it is recognized in iTunes, you can try doing a Restore (from the shuffle's Summary or Settings tab).
    There is nothing else you can do (actively) to fix it, so if you want to have a usable shuffle now, you'll need to get a new one.  You can leave this one alone for a month or so (in a dry well-ventilated location), and try it again.  If it works, you'll have a new shuffle and a backup.

  • HT4528 My iphone 4s is connected to my wifi but will not connect to internet

    My Iphone 4S is connected to my wifi but will not connect to the internet.  Does anyone know how to fix this?

    Try going to settings>general>reset>reset network settings. Once you've reset your network settings you will need to be able to plug in your wifi/router password to your wifi appliance. (password to wifi router)
    Good luck.

  • I have bought an iphone 3gs on ebay it worked with my sim but had last users pics numbers ect, so i restored it butb its failed and now all i get is connect to i tunes but will not restore ????

    i have bought an iphone 3gs on ebay it worked with my sim but had last users pics numbers ect, so i restored it butb its failed and now all i get is connect to i tunes but will not restore ????

    Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.

  • My IPod nano 6 connects to my library but will not receive new music and playlists

    My ipod 6th generation will not receive new songs and playlists from my library on my PC. My ipod shows up in the itunes library when I connect it. It syncs when it is plugged in to computer but the sync is very short. I changed to a new computer back in September 2013. My old one crashed.  I have synced my ipad 2 and my iPhone 4S to itunes library on the new computer.  All these devices show up in the "manage my devices" list except my ipod 6th generation. There is no "add device" to this itunes account, only an option to deauthorize the computer, the iPhone or the ipad.
    The ipod downloaded songs that I added to my computer library on my new computer, but will not add new purchased songs nor library playlists.
    My computer is shared with my husband. His user account on the same computer shows up in my "manage devices" section of my itunes account. He doesn't use it. I thought I had to add my itunes on his part of the computer because his is the "main user". 
    I'm not sure what to do.  Should I take my computer, iPhone, ipad and nano to an appointment at the Genius Bar at the Apple Store?  Any help is appreciated. Thank you.

    I kept working at this after posting. On the sync page for the ipod on itunes library I chose to remove the iPods association with my old computer. It erased all the old content from the old computer and then put all my checked songs from the new computer on my iPod nano.

  • HT204406 I purchased music on my iPad (and it works fine).  It populated my purchased list on my home computer but will not download ?? when I access it in the iTunes store I can click on play but nothing happens-how do I get it to download on my computer

    I purchased music on my iPad (and it works fine).  It populated my purchased list on my home computer but will not download (purchase is no longer a given option) ?? when I access it in the iTunes store I can click on play but nothing happens…how do I get it to download on my computer ?

    If you connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases then it should copy over to your iTunes library. Depending upon what country that you are in you might also be able to redownload it on your computer's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.

Maybe you are looking for