My iPhone is crashing down for iOS 8.0.2 update

Question

I updated my iPhone software from iOS 8.0 to iOS 8.0.2 through Wi-Fi on my phone yesterday. And it caused a lot of issues. First, all my apps downloaded from the App Store just DO NOT LAUNCH. All apps just stop at the splash screen. Second, Safari CANNOT update any password to iCloud Keychain. Once I touched the update all button, Safari just stop responding and crash down soon. Third, iPhone will stop responding for a little while right after the keyboard shows or disappears.

Answer 1

That´s a copy of my claim to Apple with the issues I have in my iPhone 5 after Ios 8.x update. Waiting for solutions....
Good afternoon,
Since installing Ios 8 in my Iphone, I´m having some issues with my phone. When I try to use my phone, sometimes it crashes, the tactile screen doesn´t work and vertical subtle stripes appear in the screen. If I lock the phone with the top right button and then unlock it, the phone works fine again for a few seconds and crashes again. Sometimes the phone works fine for a few hours, but then the problems become again..
I have been talking with the Apple support from Spain on 2 times.
  First time Id case: 669200202. They tell me some people are having some issues with Ios 8.0.1 and I was given instructions to restore my phone via iTunes and setup the phone as a new terminal, but that doesn´t work...then with the new version, Ios 8.0.2, we do the same. I install the new Ios 8.0.2 on friday 26. Phone setup as a new terminal, no backup files restored. All fine, but yesterday (saturday 27) by the end of the day I began with the same problems...
Today I call again to Apple support.
  Second time Id case: 670100537. They told me that Ios 8.0.2 it´s not the problem. I have proposed to send a video showing the problem, but they don´t want it.. They think that maybe the poblem was there time ago (hardware problem), but Ios 8.x has revealed that problem. I don´t know if this is true or not, but with Ios 7.x my phone works completely fine, and now I can´t do anything...
The phone was purchased 26 of April of 2013 to Phone House company (In Navarra, Spain). The phone was replaced 20 of June of 2013 by Apple distribution Internationl, Ireland,  because the first unit was defective (customer order D94840590, Apple order number 2451038412). As I said the phone works well since I install Ios 8.x and now Apple support from Spain tell me that must be a hidden problem with the phone that Ios 8 revealed? This is not serious!
The 1 year warranty expired and now Apple Spain told me that I can make a claim in Phone House , where I bought the phone, because a manufacturing defect. (If the phone had been purchased directly from Apple they told me they will give other solutions, but that is not the case....it´s a joke?) That sounds me real bad. I´m going to have problems with Phone House because they will tell me that it´s a software problem of Ios 8.x and that I will have to talk with Apple.... Summarizing, I will be without phone, lying around Apple and Phone House for an unknown time and maybe I will have to pay for repair something that was fine before Ios 8 install. Not to mention that I loose all may photos, contacts and other information that was in my phone because they told me that I can´t restore my backup copy...
When I buy Apple products I hope to have a support that other companys doesn´t give, but now Apple Spain doesn´t give me the support I expect from a serious and big company. If my phone was fine with Ios 7.x and now with Ios 8.x crashes, I think that Apple must repair and solve that problem quickly and with the least harm to me. I don´t know if it´s a software or hardware problem. What I know is that since Ios 8.x install my phone only have problems...
I have been talkin with Nikolaos Theodoropoulos ([email protected]). He send me via email his contact details if I want to talk again. Read at the end of this document the email I sent to Nikolaos. I have not reply from him.....
I hope you will be able to give another solution, with the less wasting of time and money for me.
Thanks for your help,
Javier Seoane
Copy of the email to Apple Spain support:
Nikos Theodoropoulos Hoy a las 1:12 PM
Buenos días,
Tal y como hemos hablado telefónicamente, me parece bastante falta de seriedad el no hacerse responsable de los fallos generados en mi terminal tras la instalación de las versiones Ios 8.x que Apple ha introducido. Una compañía de su renombre y reputación debería responder de otra manera, fue ese uno de los motivos por el que me decanté por la utilización de sus productos.
Me sorprende también que después de ofrecerles la opción de enviarles un video mostrándoles los defectos que han hecho inservible el teléfono después de actualizar a Ios 8.x, no me hayan solicitado que se lo haga llegar. Me parece que este video podría servirles para detectar y comprender mi situación con el Iphone 5 tras actualizar a Ios 8. Hay mas clientes con problemas, desconozco si iguales o no a los míos, pero ha quedado demostrado (con las rápidas soluciones que han intentado dar con nuevas actualizaciones de Ios 8.x) que algo ha salido mal y mi caso particular demuestra que algo sigue funcionando mal. Mi términal con Ios 7.x funcionaba perfectamente, pero eso no les sirve como prueba de que Ios 8.x es el causante del problema. Su respuesta es que quizás había un problema oculto (del que nunca me he enterado...) que Ios 8.x ha sacado a relucir....me parece una respuesta incorrecta, puede ser cierta, pero lo que no me parece correcto es la solución y respaldo que ustedes me dan. Esperaba algo mas de ustedes.
Siempre he presumido de tener un términal cuasi perfecto para mi trabajo (dependo del teléfono al 100%) y ahora con problemas tras actualizar a Ios 8.x me remiten a la tienda donde compré el teléfono, dejándome desamparado y sin la solución inmediata que requiero...
En siguientes compras, la verdad que me plantearé volver a comprar productos Apple, ahora mismo, no me parece que ofrezcan mejor respaldo y soluciones que otras compañías teóricamente menos potentes.
Saludos,
Javier Seoane