My iPhone is currently "disabled" and I can't connect it to iTunes.
My phone just got stolen, and I got it back. (long story, saved by cctv)
And so it comes back with it being "disabled" and 'connect to iTunes'.
But I can't connect it because I've placed a password, which I know of before.
But the thing is, there isn't any 'slide to open'. Theres only 'slide for emergency'.
So, I can't type in the password, making it unable to connect to iTunes.
Could anyone here help me with this? Please
Try placing your iPhone into Recovery mode. If successful, this will require restoring your iPhone with iTunes which you probably want to do anyway after if was stolen. Instructions for doing so provided with this link.
http://support.apple.com/kb/ht1808
Similar Messages
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my ipod got disabled and it says to connect it to itunes but the computer i use got reset so it lost all the memory of itunes and i re downloaded it and it says it cant connect my ipod to itunes because i need to put the pass code in on the ipod but it wont let me because its disable some one help me out.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I Foret my Ipad Paccode and now ipad is disabled and i can"t make Restore From ITunes what should i do Please ?
Place the Device into Recovery mode...
http://support.apple.com/kb/ht4097
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766 -
While downloading the latest IOS update to my iPhone 4S, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?
If the place of purchase does not have a 'Lemon' policy (three replacements = refund or complete exchange), sadly you are out of luck.
And Apple themselves do not have any power over what policy a reseller uses. You can call Apple Care and have them replace it, but the odds are you would probably get a standard replacement again like has previously happened. I'm pretty sure Apple holds their own sort of 'Lemon' polocy where if it's been replaced three times through them they'll swap it out for a brand new phone. Not 100% sure though, best bet is too call them again.
And it ***** getting a response like that from their support personel, but hey, they can't all be that bad can they? I'm sure if you plead your case they'll try and help out. I've dealt with them in the past and had one or two people that rubbed me the wrong way, but most of them have been a great help and kept me a happy customer, haha.
Regards,
ThatGuy -
TS3694 My iphone has reboot loop and it can't connect with itunes.
My iphone has reboot loop and it can't connect with itunes. https://www.youtube.com/watch?v=bONKHhHlN78
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have an IPod Touch that is disabled. I can't connect it to ITunes because the computer I synced it with cannot be used. How do I sync it to the computer I have right now without using the old one?
polaricee1319 wrote:
I have an IPod Touch that is disabled. ...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have it resolved... have a look at this link...
http://support.apple.com/kb/ht1766 -
apple sign shows up and then turns off after a few seconds, and i can not connect to my itunes
I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.
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my sons iphone 4s is saying "disabled connect to iTunes". but when I try to connect it to iTunes I'm prompted that the phone is locked and needs to be unlocked in order to connect to iTunes. What can I do? b
Hello becca0523,
The steps detailed in the article linked below can help restore access to your iPhone.
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/HT1212
Cheers,
Allen -
My iPod is disabled
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. You have no iCloud since that requies iOS 5 If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes. If yo do not have a backup yo can't restoe from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
TS1368 Updated to 10.6.1.7 and now can't connect to the itunes store!
I've used itunes for several years (with regular annoyances) however since i upgraded to the latest version i cannot connect to the itunes store. i use windows 7, windows firewall and mcafee family protection but even if I turn off the latter it still can't connect. I've tried the help advice but nothing seems to work. Anyone had a similar problem?
You need to buy and install a Mac OS X 10.6 DVD, and then run the 10.6.8 combo updater.
(89592) -
Installed 8.1.1 and still can't connect to the iTunes store
So for about 3 weeks I've been unable to connect to the iTunes store. I've allowed iTunes as an exception to my firewall; I've even tried turning the firewall off. I just installed 8.1.1 and I still can't connect to the store--what is going on? Any advice or anything?
Ah! I got it! I tried turning off the Symantec and that wasn't it (but thanks for the suggestion), but after poking around on the forum, someone said to try this:
try going to control panel > internet options > Connections > LAN settings
Then uncheck "automatically use a proxy server"
And voila, iTunes works! Thank you so much for all your help though; it's nice to know that someone is trying to help. -
My sister changed my ipad and can't remember what she put.
I tried to restore it on itunes but I can't because i have find my ipad on !!!How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
My iphone 4 is disabled and i need to restore it withou itunes
my daughter had locked her phone and forgot the password so i need to do a master reset but i cant use itunes cuz i had to reset my computer so i dont have itunes for her iphone how can i do it
Download iTunes to your computer and use that to restore
your daughter's iPhone.
http://www.apple.com/itunes/
Or do as Apple guide said above and go to an Apple store. -
when I try to connect my ipad to my itune account it does not allow me to do that. I've followed the instruction , but keep getting the same result " ITunes could not connect to the iPad because it's locked with a passcode. I have never connected this iPad to This computer.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I also had my phone go into recovery mode and lost everything up until it's last back up and don't have all my son's games I downloaded for him, lost pics, new contacts that i had added. I don't know what the big hype of the iphone really is, i guess because I am not fully aware of how to use it but I am tired of my itunes store not coming up on my computer and apple wont' help me
Thanks for your quick response, but all of my iTunes account info is correct. I also just discovered that I can connect with 3G and purchase apps without problems, so it's just the wifi connection (and only with iTunes store) that is giving me problems. I have made sure I have the latest software/firmware on my Airport Express network, and my iOS devices, and everything works well on all of my devices (can even browse the itunes store and internet) until I attempt a purchase. I can purchase with 3G but not on Wifi. The problem arose on both my iPhone and iPad at exactly the same time!
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