My iPhone is frozen at the lock screen and will not unlock
For the past few months my iPhone 4S has been not acting good since I updated it to iOS 7. At random times it will go to a black screen and not respond for certain amount for time. Well today my iPhone went to that black screen and would not respond. Once I had someone call my phone the black screen went away and started acting normal as usual. Then once I tried to slide and unlock my phone it would not respond, When I tried to connect it to iTunes it connects and backs up but it will not restore. It had be stuck on the lock screen for almost 3 hours. battery life shows 100%. It shows the time as 8:38 because that is the time it stopped responding. The slide to unlock is still glowing but I can not slide to unlock my phone.
I have no clue on what is going or how to fix the problem. Could someone please help.
Hello, John2295.
Thank you for visiting Apple Support Communities.
You may find this article helpful in troubleshooting this issue.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Jason H.
Similar Messages
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i have connected it to itunes like i was told to do and it wont do anything because its locked with a passcode and its frozen on the lock screen and will not let me enter myt passcode and after a while it just shuts off, it has been doing this for almost 48 hours. I was told to hold the home button and power button to shut it down and that I could then restart it and it would work... Nothing has helped, What can I try???
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
If that does not resolve, restore the device via iTunes on the computer.
If all else fails, take the device to Apple (or whomever provides support in your country) for evaluation and possible replacement. -
My IPhone is frozen on the lock screen, and will not restart or respond to ITunes. What do I do?
I really need help. It's not functioning at all. It's frozen on the home screen, will not respond to Itunes, or its charger, it wont turn off, no matter how many times you hold down the Lock button. What do I do?
Try a reset: Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.
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Just what it says. I was using my iPod, everything was fine, I locked it, put it down on the table for a few minutes, picked it back up, and when I clicked the lock button the lock screen came up totally zoomed in. ***. I discovered I could move around the screen by touching a direction and it was dragged across. I got to the unlock slider and the little button that you slide across took up the entire width of the screen. Once again, ***. It let me drag it across, but it's impossible to type in my unlock combination as it requires me to click on wrong numbers in order to drag it to the ones I need. I also shut it down completely 3 times. It starts up normal, but the lock screen is frozen for a few seconds, then zooms in way far. ***????? Please someone help me out here, I've never seen any iPod do this...
use 3 fingers and double tap
then turn off zoom at settings>general>accessibility -
Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.
Hi deamayfield,
Thanks for visiting Apple Support Communities.
If your Music app is unresponsive, try restarting/resetting your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Best,
Jeremy -
my iphone 4s is stuck on lock screen it will not respond to my finger to slide it open but it responds to my finger when itouch the on screen home button ......
Hello samayaa,
Thanks for using Apple Support Communities.
Have you tried either restarting or resetting your iPhone? If not please do so by following the directions in the article below.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Take care,
Alex H. -
Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks
In the article Resolve iOS update and restore errors this is what it says about error 14:
Check your USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
To narrow down the issue, you can also change up your hardware:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
If necessary, resolve any further issues with the USB connection, then with your security software.
If you're still seeing the error message, check for hardware issues by following the next section. -
Received an authorized unlock code from apple/AT&T for my off-contract 3GS (8GB). Per the “Completing Authorized iPhone Unlock” instructions, I connected to iTunes to back up and restore so my iPhone can be unlocked! But after the restore my iPhone is stuck at the activation screen, it will not activate saying “Your iPhone cannot be activated because the activation server is temporarily unavailable”. I tried this again and again for countless times, no way! I have my old AT&T simcard and other carrier’s simcard. Both will not help. Please help me to activate and start using my phone.
Hello,
I got like the same problem, last days I get message to restore my iPhone, so I did it yesterday and it work very well. In the afternoon I saw that at top in the left corner show invaild sim card or so (only knew the german version). so I restore it again but now it won`t activate after I enter SIM-PIN and it accept it, it shows "No Service".
Anybody can help? My Carrier is o2 Germany.
Thanks! -
I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com
i have restarted my com, re-installed itunes and repeatedly tuned on and off my iphone to no avail. please help!!!
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my i phone 5 has frozen during the os ipgrade and will not reset and i tunes does not recognise the phone
What is showing on the iphone screen?
Try this:
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
Make sure itunes is updated to the lates version on the computer.
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/ -
Ibookg4 will not go past the grey screen and will not accept a disc
my ibook will not go past the grey screen and will not accept a disc
Have you tried starting up in Safe Mode? If not, I suggest that you give it a try. This will take quite awhile longer than a normal startup because it does a file check and repair of the hard disk.
If this works you will see your normal desktop. Once completely started up in Safe Mode, try to restart normally, and go to Applications > Utilities > Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
Select the named boot volume in the left sidebar, ("Macintosh HD" unless you've renamed it). What is the hard drive capacity and how much space remains available on it? Repair permissions on it.
See if you are able to do a little hard drive maintenance to help things out. -
I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?
Hey Christian,
I'd follow the troubleshooting steps below, from this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
See if that resolves the issue and gets your video playing again.
All the best,
David -
My iphone is frozen on the lock screen
My Iphone wont turn off and is frozen on the lock screen. id do a hard reset but my home button is broken. what do i do?
Connect it to iTunes and see if you can restore it.
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My iPod 5th generation is stuck on the lock screen and I tried restarting it 4 times and it continues to get stuck on the lock screen. What do I do.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HELP MY IPHONE 4 IS SHOWING THE LOCK SCREEN AND THEN SHOWING THE APPLE LOGO CONTINUOUSLY
PLEASE HELP ON MY IPHONE I SEE THE LOCK SCREEN THEN THE APPLE LOGO, I CANT TURN IT OFF AND IT JUST KEEPS DOING IT AGAIN AND AGAIN AND AGAIN, I CANT DO ANYTHING. PLEASE HELP.
See this article:
iOS: Unable to update or restore
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