My iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store", my iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store"
my iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store"
Hello there, Nau1988.
The following Knowledge Base article should help with troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
In your case, focus on the section titled "Troubleshooting on an iPhone, iPad or iPod Touch", there are detailed steps here for working to a resolution of your issue.
Additionally you might want to review the recommendations in this article as well:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
Similar Messages
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Cannot connect to iTunes Store from iPhone
For awhile now i have been unable to access iTunes Store (to download anything) from my iPhone. I've checked the settings and everything seems to be in order... even checking passwords and logins... so - any other ideas??
I am able to log into iTunes from my iPhone (i checked my account info)
But, I am unable to update any Apps through the App Store. Everytime I try, it comes up with the error "Cannot connect to iTunes Store"
And that's where I'm stuck. -
I have an Iphone 5 6.01. I have a notice on my app store that I have an update. Tried to update, but it won't. Connected to Itunes and tried to download update for App. I can't do that either. It won't let me update any of the apps. What is wrong?
My husband and I are using the same iTunes account on all mac & pc computers, but the libraries are different on each machine. We always manually manage our music (no auto sync). iTunes is up to date on the PCs. My husband uses our joint iTunes account on his pc, but once again, has a different collection in his library from those on the other machines. He can't load any music from his PC to his iphone 4. I can load music from my mac library to my iphone 4s, but cannot load from my pc library to my iphone 4s. How can I switch my main library that it syncs with from the mac to the pc?
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my ipod touch just shows the charge symbol on the screen and i checked whether there is a problem in the charger but it works perfectly on my iphone 4 and when my ipod is connected to the computer itunes is not recognising my device pls help me
tmplHi pranoop,
If you are having an issue with your iPod touch not being recognized by iTunes when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article -
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
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Cannot Connect to the iTunes Store on iPhone
I can't get itunes to open on my iphone. It says that I need to be connected to a Wi-Fi network, but I am! How can I get around this message?
When you are connected to a wifi network that will not allow you to connect to the itunes store, here are a couple of things that might help out.
Go to settings > wifi and make sure there is a network that has a check mark next to it.
On the right side of the screen, tap on the blue arrow of the network you are connected to.
Is there an ip address?
If so, make sure it does not start with 169.254.
If so, or if not, tap on forget this network at the top of the screen.
Then try to join the network again.
Also, you can go to settings > general > reset > reset network settings.
Once the iphone restarts, try joining the wireless network again.
Hope this helps. -
Brand new iPod 5 and periodically will pick up our home Wifi, but when it loses it, it's impossible to reset. Says "incorrect password" and it is the correct password. No issue at all with Android devices or anything else on Wifi. Only the iPod and an iPhone 4. My iPhone 6 had the same issue, but I was able to correct it by resetting the network. This "fix" doesn't work on the iPod or old iPhone. Just keeps saying "incorrect password" no matter what you do. Connection has been reset, passwords have been changed... Nothing fixes it. And both are operating on the latest iOS update. I just updated it. Still doesn't work. How crazy.
Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network. Yes
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before? no
Try the following to rule out a software problem: (Not clear what you did)
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. Since it connects to other networks that indicates a problem with your network
Apple Retail Store - Genius Bar -
Iam not able to share internet in windows 8 from my macbook air...though my iphone ipad is connected to the hotspot well..tried everything but it seems to be different from windows 7 and other microsft operating systems setting. help!!
Ask on a Windows forum since that's what you're having a problem with.
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I have a 4s iPhone which I loaded the new Os on last night. Now I can not connect to iTunes. A message comes up saying i need 10.6.3 or later but I am running 10.6.1 as I have an older Mac. Anyone have ideas how to get this to work?
Its not telling you to update your iPad, its telling you you need to download a recent version itunes on your computer.
Go here to download the newest version of iTunes.
http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com -
SOLVED: Cannot connect to iTunes store on iPhone 4
I figured I'd post this incase someone else is having this issue. It may not fix it all the time, but it worked for me.
Everytime I tried to download an app, I would get the error message "Cannot connect to iTunes Store". I reset my password and even tried to reboot my phone. SOLUTION: I had to go under Settings > General > Reset > Reset Network Settings.
I was able to connect to iTunes store after that.
Hope this helps anyone with the same issue.Didn't work for me. Everything was working last night and now no matter what I do I can't connect to the itunes store on my phone via wifi.
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I have purchased iPhone 3g device from my friend, I connected it to the iTunes to upgrade from 3.1 to 6.0 as many softwares were not being installed as iOS was not up to date. I upgraded but now I can not activate my device. What I should do now??? i am really feeling difficulty because i have been disconnected from the network.
I am from Pakistan.The 3G cannot be updated to iOS6, it can only go to iOS 4.2.1.
Activation issues are generally the result of the device being hacked or jailbroken. -
Cannot connect to itune store from iphone 3g
if i go to "app store" with my iphone 3g i can go to top 25 or featured sites but if i go to categories i have a note "cannot connect to itunes store" help !
any suggestion ?any suggestion ?
Be patient. The App Store is having issues today. In the morning, the "check for updates" function could not be accessed. In the afternoon, that was fixed, but reviews of apps could not be entered. This seems to be the latest problem (also occurring for me, so it's the App Store, not your phone). So, try again later - they'll get it sorted at some point soon! -
TS3297 Cannot connect to iTunes Store ,my iPhone is updated and connect to internet
Cannot connect to iTunes Store ,my iPhone is updated and connect to internet
I also tried moving the date forward by a year and then moving it back to normal and it still doesn't work. i can't find an automatic update of time zones on my itouch to turn this off.
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HT3529 cannot connect to itunes store from iphone error message
cannot connect to itunes store from iphone error message
More than likely its your router. You need to make sure that the router's firewall, if enabled(most are by default), permits connection to these domains as trusted:
* itunes.apple.com
* ax.itunes.apple.com
* albert.apple.com
* gs.apple.com
This article may prove helpful in identifying the problem:
http://support.apple.com/kb/HT3501 -
Why won't my iPad connect to the iTunes Store? Internet is fine - able to search web.
My iPad will not connect to the iTunes server. Some of my games quit working. My aps will not update. What would cause this? My music plays and some of my games still work. I can search the internet and browse to my hearts content.
You may want to reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset -
I keep getting the following message "some items (meaning all of them) were not transferred because iTunes match is enabled." when I try to drag and drop a playlist, song, or album to my iPhone. This was NEVER a problem before iTunes match or the last iOS update. So what is the deal? Why can't i just add music to my phone from the mac? There is space on the phone. The only way I have found to get the music i want to the phone is to have it download from the phone. This is not something i want to have to do: go through and manually add every album and recreate a playlist on the phone when its there on the mac. And, even more irritating, since the new update, when the phone is plugged into the mac i can't actually view from the mac what music is on the phone. This is incredibly frustrating and any help would be much appreciated in managing my music libraries for each device.
Hi,
You cannot manually manage music with match turned on on your iOS device. If you want to manage music manually, you will need to turn off match on your iPhone.
Jim
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