My iphone is not recognised by iTunes on Windows 8.1

My iPhone is not recognised by iTunes since the Windows 8.1 update?

Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jeremy

Similar Messages

  • My iphone is not recognised by itunes or my computer

    My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
    I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
    I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
    In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
    I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
    However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
    Any help greatly appreciated.
    Thank you

    Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
    Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
    In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
    Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
    I click on start and in dialog type devmgmt.msc
    I expand the sections imaging devices / other devices / universal serial bus controllers
    The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
    The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
    If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
    Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices  two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
    Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
    Sorry for the long winded step by step hope this helps explain things a bit!

  • TS1538 I have just installed Windows 8.1 and now my ipad and iphone are not recognised in iTunes, can anyone help?

    Hi everyone,
    This is my first post so if I've made any mistakes please forgive me. I have recently upgraded from Windows 7 Ultimate to Windows 8.1 Professional however, now my iPad and iPhone are not recognised in iTunes. I have checked Device Manager and the iPad is listed, I also asked it to update the driver but it informed me that I have the most up to date version. Can anyone help please?

    Hi Skydiver119,
    Many thanks for your prompt reply however, I found this post and it worked perfectly. I hope it helps other users.
    Plug your Ipad USB cable into USB port.
    Go to your Control Panel, click Hardware and Sound, then click Device Manager.
    Click on Portable Devices, and you should see Apple Ipad shown (or whatever apple device your using).
    Right-click the Apple Device your using, and choose Update Driver Software..
    Click "Browse my computer for driver software."
    Click "Let me pick from a list of device drivers on my computer."
    Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
    In the "Install from Disk" dialog, click the Browse button.
    Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
    Click OK in the "Install from Disk" dialog.
    Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

  • My new ipod touch is not recognised in itunes or Windows 7 on any of my computers/laptops.  I've followed the online advice and still no luck.  Help much appreciated!

    My new ipod touch is not recognised in itunes or Windows 7 on any of my computers/laptops.  I've followed the online advice and still no luck.  Help much appreciated!

    Does it charge?
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Try another cable
    - Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • My ipod 5th generation charges when connected to my PC but not recognised in itunes with windows 8.1

    Why is my ipod 5th generation not recognised in itunes in windows 8.1?Connection to my PC only charges the battery.

    Did this iPod previously work with this computer (running Windows 8.1), and does not now for some reason?  Or is this the first time (or the first time with Windows 8.1)?
    The fact that only the battery charging symbol appears on the iPod screen seems to indicate that the iPod does not recognize a data connection.  It's like you are connecting the iPod to USB (wall) power adapter.  It is likely that the Windows system also does not see the iPod as a connected device; you should confirm by looking at Device Manager.
    You should rule out a faulty USB docking cable.  The dock connector has separate connection points for power and data, so it is possible for it to connect to charge the battery but not connect for data.  So, if possible, try another docking cable, or try the cable you have with another Apple device.
    You should rule out a problem on the USB port.  If you connect something else to the same port, does it work properly?  Preferably, you should use something similar, like a USB flash drive or port-powered external drive, and try copying over some large files.
    If the USB port and docking cable are OK, the cause is more likely to be on the iPod (such as a dock connector that is worn out from use).

  • My iPhone is not recognised by iTunes [iTunes could not connect to this iPhone. This device is no longer connected]

    When I plug my iPhone 4 in to my MacBook Pro, it charges but it is not recognised in iTunes.
    After about 30 seconds I get the following message:
    "iTunes could not connect to this iPhone. This device is no longer connected."
    The device still charges but is not recognised.
    I've obviously tried restarting both devices / programs. I'm running the laters versions of iTunes and iOS on my iPhone. I've tried all the steps in the troubleshooting pages, and i've re installed iTunes. Stil no luck.
    Any help would be appreciated.
    Thanks!

    I am having a very similar issue with my iPhone 5.
    Yesterday I took it to the Apple Store as the battery was draining rapidly, and had the phone restored from an iCloud backup. Everything but my music was synced, and when I returned home to sync my music, the iPhone is only being recognised by iPhoto and I am having error messages from iTunes that the iPhone is not recognised and is unresponsive. I have tried everything I have found online, including trying to connect my phone to my work computer with similar messages.
    Please help!

  • My iPhone is not recognised on iTunes nor on My Copmuter.

    My iPhone 4s does is not recognised on iTunes or on My Computer.

    Here's a good troubleshooting assistant:
    http://www.apple.com/support/iphone/assistant/itunes/

  • Iphone will not show in itunes on windows 8

    I installed windows 8 operating system and itunes works, however, my iphone will not appear in itunes. How do we fix this?

    iTunes does not yet support Windows 8, so there may not be a fix until such time as Apple releases a version of iTunes that does support 8. You can search this forum for "windows 8", though, and perhaps you'll find a suggestion in one of the other threads on the issue.
    Regards.

  • IPod nano 7th gen not recognised in iTunes using Windows 8.1

    I have an older 3rd generation iPod nano and a new 7th gen nano and I would like to sync them to the same iTunes on my Dell laptop (Inspiron 7520) running Win8.1. I have also updated iTunes to the latest version.
    When I connect the new 7th gen iPod nano to my laptop via USB (tried all 4 ports)  I get the following error message from iTunes:
    "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
    I've been through most of http://support.apple.com/kb/TS3218  and still get the error message although I haven't tried connecting the iPad nano 7th gen to an older Win7 laptop yet with a fresh iTunes install.
    When connecting the iPod nano7 Win8.1 recognises E: as an iPod very briefly after I have run a scan via McAfee. After a few seconds the E: drive disappears and iTunes reports the error message as above.  Sometimes, E: doesn't disappear in Win8.1 but I still get the iTunes error message and the iPod nano itself goes from Connected to Main menu.
    Any ideas how I can get iTunes to recognise my 7th gen nano?  I'm not sure if this is a Win8.1 problem or iTunes.

    Hello Abbey,
    I would recommend the steps in this article named iOS: Device not recognized in iTunes for Windows found here http://support.apple.com/kb/TS1538. While the title of the article describes a symptom a bit different from yours, I feel the troubleshooting is still relevant.
    If that does not resolve the issue, then I would suggest this article to help troubleshoot the USB connection.
    iOS: Troubleshooting USB connection
    http://support.apple.com/kb/ts1286
    And lastly, resetting it just may do the trick.
    How to reset an iPod nano (7th generation)
    Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
    From: How to reset iPod
              http://support.apple.com/kb/ht1320
    Take care,
    Sterling

  • IPhone 5 not recognised by iTunes on my mac

    When I try to connect the phone buzzes and I am told the device is not recognised. I have tried 3 different cables and different USB ports. I have an iPhone 5 and mac. I recently synced the phone with no problems. Any help much appreciated.

    Hello Gillmr,
    Welcome to Apple Support Communities.
    I understand that your Mac is not recognizing your iPhone when it is plugged in and different cables and USB ports have not made a difference. This article should help with further troubleshooting of this issue:
    iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier
    http://support.apple.com/kb/HT1747
    Regards,
    Jeff D.

  • IPhone 5 Not Recognised By iTunes 10.7

    Really have no idea here, just bought the phone and went to plug into itunes to restore from my old iPhone 4 back up and  the phoe does not get recognised by iTunes. Tried searching for the Apple Mobile Device USB Driver but looks like i do not have it. Where do i get this? Need to restore all my contacts etc so need to get this working :s

    Hi I had the same issue in XP after upgrading to  iTunes ver. 10.7.0.21
    I was in the middle of activating the phone over the air which failed.
    When connecting to iTunes the phone did not get recognised.
    I had to  unplug/replug the usb cable 2x before the device got recognized.
    Must be a windows issue, i suspect.

  • TS1538 I have Windows 8 and my ipad and iphone are not recognised by itunes i have goggled and nothing seems to work any help would be appreciated

    I have Windows 8. Itunes is not recognising either my ipad or iphone. I have googled and read much about this problem and associated solutions all of which I have tried except the solutions tend to be windows XP or Vista based. Can ANYONE help me. I've not backed up either product since January when i first got the pc and itunes actually worked. Thanks in advance

    Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • My iphone is not recognised in itunes and is recognised as a camera in the pc

    hi all,
    I have some truble with my itunes not recognising my iphone as a mobile device. In the pc the iphone is recognised as a camera and when pluged in it still charges etc... can anyone please help. I tried updating the software but to no avail. Because when I choose the driver the below error appears and cannot update the driver either...
    the specified location does not contain any information about your hardware
    Thanks

    A simple search would have revealed a solution.

  • Iphone 5 not recognised by itunes 11.4...

    feeling a bit hopeless about this one... i try to sync my iphone 5 and itunes wont recognize the device... it charges, but it wont open up itunes as soon as i plug it in like ive known it to in the past with my 3gs... im on a white macbook 3g ram running 10.8.4  on itunes 11.0.5 ... tried all the tips and hints from everywhere else.... dont know what to do!!!!

    Hello NickyTalent,
    I'd suggest running through the steps detailed in the following article in order to get your iPhone and iTunes back on speaking terms.
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    Cheers,
    Allen

  • Iphone 4s not recognised on itunes 9.2.1

    Hi,
    I have a new iphone 4s and i connect it to my itunes and it is not detected. my itunes detects my old iphone, but not my new one. does anyone know what the problem is?
    thanks in advance

    You need a more current iTunes version.
    http://www.apple.com/iphone/specs.html
    Apple ID (required for some features)
    Internet access6
    Syncing with iTunes on a Mac or PC requires:
    Mac: OS X v10.5.8 or later
    PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
    iTunes 10.5 or later (free download from www.itunes.com/download)

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