My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

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