My iphone is not recognised in itunes and is recognised as a camera in the pc

hi all,
I have some truble with my itunes not recognising my iphone as a mobile device. In the pc the iphone is recognised as a camera and when pluged in it still charges etc... can anyone please help. I tried updating the software but to no avail. Because when I choose the driver the below error appears and cannot update the driver either...
the specified location does not contain any information about your hardware
Thanks

A simple search would have revealed a solution.

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Plug your Ipad USB cable into USB port.
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After installing latest version of Itunes, I connected my Iphone via USB and selcted yes to upgrade my Iphone, towards the end of the upgrade a notification popped up indicating that the upgrade had failed. Since then my Iphone just isn't responding, I've tried reinstalling Itunes, turning off Norton Security.
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Thank you Carolyn,
I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
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My iphone is not recognised in itunes and is recognised as a camera in the pc

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