My iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: "unknown error (36), i´ve tried to do lot of things but i can´t  solve my problem. please help!!

my iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: unknown error (36), i´ve tried to do lot of things but i can´t solve my problem. please help!!

Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!

Similar Messages

  • When I try to restore my iPhone 3GS I get an error that says "unknown error (-1)." My iPhone is in recovery mode and I can't use it! PLEASE HELP!

    Before this it randomly said "your Phone can no longer send or recieve messages. Please restore to reactivate." Then, instead of restoring it, I restarted it. When I turned it back on it said "activation required." So then I tried to restore it and at the last step "restoring firmware" it freezes and gives me the error code (-1)! After this, it started randomly turning off and plus I couldn't use it at all! I put it in restore mode to try and restore it again and I got the same error message. I tried this on a windows 7 and a macbook with an updated iTunes and got the same error code. I tried it with 2 different sync cords too! What do I do!

    Are you running modified software on your phone?  This error seems to be common if the firmware has been modified and you're trying to restore the phone again. 

  • My iPad 2 is Stuck in DFU (Recovery) Mode and I can't Restore it! PLEASE HELP!

    Hello,
    Let me start off saying thanks for reading this and hopefully someone on here can help me out! So my problem is I had left my iPad at my vacation house for quite sometime and I just got it back today. I have many different passcodes (one for my iPhone, one for my iPod and one for my iPad) and I had forgotten what it was for my iPad. I tried many different ones but I just kept disabeling my iPad for hours and hours. I know it was dumb of me for not writing it down somewhere, but lesson learned. Anyways, I decided to put my iPad into DFU Mode so I could try to restore it. Once I placed it into recovery mode, I hit restore on my Mac and everything was going great until this messaged popped up:
    I have done tons of searching online to see how to fix this but all the ways have not worked. This is mostly because in my hosts folder, I don't have any errors.
    Now I am stuck and I have no idea what to do. My iPad will not turn on since it's in DFU mode and I am not able to resotre it so I really need help! If someone could help me, I would really appreciate it. I know it was dumb to set it into DFU mode but it was my last resort and I know not to do it again. If you know anyone that coiuld help with this problem, please have them answer this because I really need help as soon as possible, I apologize for sounding desperate. Thank you to everyone that helps! I appreciate it a ton!

    Are you running modified software on your phone?  This error seems to be common if the firmware has been modified and you're trying to restore the phone again. 

  • While restoring my iPod touch 4G (iOS 6.1.2), after the "extracting software" step, iTunes says that it cant connect to iPod server. Now my iPod is in recovery mode and I can't do anything. Please Help.

    I have Windows 7 installed with the LATEST iTunes software.
    I get this message while restoring and now my iPod is in restore mode. When I try to restore it fails after this message pops up. Please tell me a fix to it.
    1) I've checked my internet connection. All the sites work perfectly.
    2) I've tried it after disabling the windows firewall as well as my antivirus.
    3) I've also tried changes with the "hosts" file in Windows>System32>Driveres>etc.
    NO HELP WHATSOEVER.
    PLEASE HELP.

    Try:
    - Powering off and then back on your router.
    - Anything else here
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • Hi .. my iPad 4 with iso 7.0.3 he is restarting himself ... How can i solve this problem please help me

    Hi .. my iPad 4 with iso 7.0.3 he is restarting himself ... How can i solve this problem please help me

    Standard troubleshooting...
    1. Try a Restart by pressing the sleep/lock button until you see the slider.  Slide to power off.  Restart by pressing the sleep/lock button until you see the Apple logo.
    2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
    3. Remove apps from Recently Used list...
    - From any Home Screen, double tap the home button to bring up the Recents List
    - Swipe up on the app preview card to remove it from the list
    - Press the home button when done.
    4. If still a problem restore with your backup.
    5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
    6. If still a problem, it's likely a hardware issue.

  • HT5622 my apple id is not working when i sign in from my laptop it works but when i sign in from my iphone4 then its not working it gives the message of "your aapleid or password is incorrect"? how can i solve this problem please help

    my apple id is not working when i sign in from my laptop it works but when i sign in from my iphone4 then its not working it gives the message of "your aapleid or password is incorrect"? how can i solve this problem please help

    Hey nocillado,
    Thanks for using Apple Support Communities.
    It sounds like you have 2 things you want to address. These articles can help you use iCloud with your existing Apple ID.
    Get help activating your iPhone
    http://support.apple.com/kb/ts3424
    Using your Apple ID for Apple services
    http://support.apple.com/kb/ht4895
    Using the same Apple ID for Store purchases and iCloud (recommended)
    Have a nice day,
    Mario

  • Hello, i have a problem when i want to download an app it asks for my secret question and answer but i forgot it how can i solve this problem please help?

    Hello today I wanted to download an app on my ipod touch infact its a game and as usual it asked for my appl id and password so I entered them but next it asked me to enter my passowrd againg and answer the secret question I submited when I first got my Ipod touch, the problem is i cant remember the question neither the answer,so is there a way I can find out what my secret question is and the answer of course I would appreciate youre help.
    Fouad

    Only you and Apple know your secret question.  See if changing the password via email will allow access to your account.. Then you can chnag yur secret question. See:
    http://support.apple.com/kb/HE36

  • Invalid hotmail email account, can't solve the problem please help

    Hi,
    I got an email from my network required update password. I've entered her email address and password repeatedly and received the following message: 
    Invalid email address or password. Please verify your email address and password. The information you provided is incorrect. If the error persists contact hotmail.com (your email provider). Please try again. 
    Now I tried this more than 10 times from the blackberry email wizard and from my computer and still received the same messages. Also tried to change new password and set up again However still the same. I have 3 hotmail accounts, another 2 work well except my main email. (all of them are my personal email)
    Anyone can help?? Have no idea what wrong with my bb or hotmail. I went to Optus today, one of a staff said Sorry i can't help u as i have no idea about blackberry!!!! please help me.
    tried to delete and set up, take battary out ect... still can't set up it.

    All, please try it again now.
    By the way, my guy feeling is this is/was a MSN/Hotmail/Livemail server issue, as only those accounts were affected. Others such as Yahoo, gmail, etc., were not.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I am trying to download the new episode of Game of Thrones on my iPad. We are currently travelling in Italy and have an unlimited pre- paid data plan with the Italian carrier Wind.  When I try download the episode through iTunes I get an error message

    Hi there, traveling through Italy with my iPad. Purchased a unlimited prepaid data plan with Italian carrier WIND.  Has been working excellent, but when I try to download a new episode of Game of Thrones, I get an error message which says that I have to connect to a wi fi network or download the episode on my MacBook.  Why can't I download using the microsim and prepaid data plan?  Any help will be great thank you!

    Unfortunately downloads larger than 20mbps require wifi due to most carriers having data limits. This "requirement" keeps people who are not familiar with data and what takes up a lot of data from going over.

  • I can't open a certain website, it says "Directory Listing Denied This Virtual Directory does not allow contents to be listed." how can i solve my problem, please help me guys...

    "Directory Listing Denied
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  • Hi, my iphone 5 encountered an unknown error while updating to iOS 7 via itunes and is now stuck in recovery mode and prompts me to restore the phone when I connect it to itunes but then I would lose all my data. Any suggestions please?

    Hi, my iphone 5 encountered an unknown error while updating to iOS 7 via itunes and is now stuck in recovery mode and prompts me to restore the phone when I connect it to itunes but then I would lose all my data. I DO NOT have any back ups on itunes. Is there anyway to get out of recovery mode without restoring or recover data after a restore?
    Or any other suggestions please? Thanks

    As pdroth said, you should have gotten a backup made when you started the update of iOS. If you cannot find a backup, and the phone is in recovery mode, there are no futher suggestions to make. To get the phone working again you have to restore. You cannot force a backup at this time since it is already in recovery mode. It will not allow anything else but a restore at this point.

  • I tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore

    i tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore the phone

    by reset option do you mean the DFU restore? worked for me, have you tried that?
    if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update.

  • I try to restore my iphone but always error. it keep on recovery mode and i can't do anything., i try to restore my iphone but always error. it keep on recovery mode and i can't do anything.

    i try to restore my iphone but always error. it keep on recovery mode and i can't do anything., i try to restore my iphone but always error. it keep on recovery mode and i can't do anything.

    Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!

  • I try to update my iphone 4 to ios 7.1.1. But now my iphone stucks in recovery mode and can't connect to itune. i use windows 7

    I try to update my iphone 4 to ios 7.1.1. But now my iphone stucks in recovery mode and can't connect to itune. i use windows 7

    Try the iTunes troubleshooting advice here:
    Windows - http://support.apple.com/kb/ts1538

  • Pls.help my iphone stuck in recovery mode and itunes wont recognize it..i tried the other options that posted here,,,pls tell me what to do..

    pls. help my iPhone stuck in recovery mode and iTunes wont recognize it..i tried the other options that posted here,,,pls tell me what to do..before it was just stuck in an apple logo but when i tried recovery mode to itunes then it stuck..

    Hi awison,
    If your iPhone is not recognized by iTunes on your Windows computer you may want to use the steps in this article to troubleshoot -
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    This may also resolve your recovery mode issue. If it does not, use the steps in this article to resolve it -
    Use iTunes to restore your iOS device to factory settings
    http://support.apple.com/kb/HT1414
    Thanks for using Apple Support Communities.
    Best,
    Brett L

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