My Iphone is recognized but my Itunes library is gone?

I turned my computer on and went to my itunes and everytthing was gone. It showed up saying how to download music. I went to sync my Iphone and it lets me it's just as if the iphone doesn't belong to my computer. Please help!

Hi oacha,
Welcome to the Apple Support Communities!
From what I understand, you have an iPhone that contains data from the previous user and you would like to set it up with your own information. If you would like erase the iPhone and set it up to sync with your own data on your computer, please follow the steps to restore your iPhone to factory settings. 
Use iTunes to restore your iOS device to factory settings - Apple Support
Have a great day,
Joe

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    Rob A. wrote:
    tt2,
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  • Iphone is recognized, but not identified correctly

    Hi,
    i have a problem with my iphoe 4 under Win 7 x64. Everytime i connect the phone iTunes shows me the message like 'iphone is recognized, but not identified correctly' (in German: ein iPhone wurde entdeckt, konnte jedoch nicht korrekt identifiziert werden.)
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    Greetings Stephan
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe]
    ====================================
    AppleMobileDeviceHelper.exe begins
    ====================================
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] parent process: 6300 "iTunes.exe"
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] main thread 4108
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] command line: "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe" --pipe \\.\pipe\30122278-1496151065100246300 --parentPipe
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] ALLUSERSPROFILE=C:\ProgramData
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] APPDATA=C:\Users\bomholt\AppData\Roaming
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] asl.log=Destination=file;OnFirstLog=command,environment,parent
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] CLASSPATH=.;C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramFiles=C:\Program Files (x86)\Common Files
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramW6432=C:\Program Files\Common Files
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] COMPUTERNAME=SBSM6300
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] ComSpec=C:\Windows\system32\cmd.exe
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] FPNO_HOSTCHECK=NO
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] HOMEDRIVE=C:
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] HOMEPATH=\Users\bomholt
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] lib=C:\Program Files\SQLXML 4.0\bin\
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] LOCALAPPDATA=C:\Users\bomholt\AppData\Local
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] LOGONSERVER=\\SBSM6300
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MOZCRASHREPORTER_DATADIRECTORY=C:\Users\bomholt\AppData\Roaming\Mozilla\Firefox\Crash Reports
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MOZCRASHREPORTER_RESTART_ARG0=C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MOZCRASHREPORTER_STRINGSOVERRIDE=C:\Program Files (x86)\Mozilla Firefox\crashreporter-override.ini
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MpConfig_ProductAppDataPath=C:\ProgramData\Microsoft\Windows Defender
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MpConfig_ProductCodeName=AntiSpyware
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MpConfig_ProductPath=C:\Program Files (x86)\Windows Defender
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MpConfig_ProductUserAppDataPath=C:\Users\bomholt\AppData\Local\Microsoft\Window s Defender
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] MpConfig_ReportingGUID=1B1BB305-BF4F-4BA6-8BD8-01850E52FC93
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] NLSLANG=GERMANGERMANY.WE8ISO8859P1
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] NUMBEROFPROCESSORS=2
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] OS=Windows_NT
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] Path=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Adobe\Reader 9.0\Reader\plug_ins;C:\Program Files (x86)\Adobe\Reader 9.0\Reader\;C:\Program Files (x86)\Mozilla Firefox;C:\Windows\system32\ora11g\;C:\Program Files (x86)\PC Connectivity Solution\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\Sy stem32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files (x86)\Microsoft Visual Studio 8\Common7\IDE\PrivateAssemblies\;C:\Program Files (x86)\Vulcan.NET\Bin\;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files\TortoiseSVN\bin;D:\Program Files (x86)\Vulcan.NET 2.0\Bin\;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\CVSNT\
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_ARCHITECTURE=x86
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_ARCHITEW6432=AMD64
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_LEVEL=6
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_REVISION=1706
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] ProgramData=C:\ProgramData
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] ProgramFiles=C:\Program Files (x86)
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] ProgramFiles(x86)=C:\Program Files (x86)
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] ProgramW6432=C:\Program Files
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] PUBLIC=C:\Users\Public
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] QTJAVA=C:\Program Files (x86)\Java\jre6\lib\ext\QTJava.zip
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] SESSIONNAME=Console
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] SystemDrive=C:
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] SystemRoot=C:\Windows
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] TEMP=C:\Users\bomholt\AppData\Local\Temp
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] TMP=C:\Users\bomholt\AppData\Local\Temp
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] TNSADMIN=d:oracleproduct11.1.0db1\NETWORK\ADMIN\
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] USERDOMAIN=sbsm6300
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] USERNAME=bomholt
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] USERPROFILE=C:\Users\bomholt
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] VS100COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\Tools\
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] VS90COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 9.0\Common7\Tools\
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] VSTO_SUPPRESSDISPLAYALERTS=0
    [8416 @ Tue Dec 21 16:49:29 2010] [YSLoader AppleMobileDeviceHelper.exe] windir=C:\Windows
    [6300 @ Tue Dec 21 16:49:35 2010] [(unknown facility) iTunes.exe] AMDeviceCopyValue (thread 9616): There was an error getting the value for [com.apple.mobile.iTunes]:[] from lockdown: InvalidResponse
    [8416 @ Tue Dec 21 16:49:50 2010] [YSLoader AppleMobileDeviceHelper.exe]

    I had a little time to elaborate with and getting involved more deeply. I found out that there was an old installation of IrfanView (some older version) which probably interacted with the iTunes. After unistallation both iTunes (including registry entries and all files from disk) and that sh*t (=IrfanView), the new iTunes installation ran properly and the problem was solved.
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  • Transferring iphone music to the new itunes library

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  • HT1386 How do I sync my iphone back to a restored itunes library on my pc?

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  • HT204088 How how can I synch my ipod + iphone music to my new computer? I get the same error  "my ipod or iphone is synched with another itunes library.An Ipod can be synched with only one itunes library at a time. What would I like to do Erase and Synch

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    The iphone/ipod is NOT a storage/backup device.  Not maintaining a backup copy is a big mistake.
    You can transfer itunes purchases from your iphone/ipod to your computer:
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