My iPhone is stuck in a browser, and neither the home button or the lock button will work, help?

Help

That often indicates a hardware failure. make an appointment at the genius bar and take it in for them to look at.

Similar Messages

  • Cannot unlock phone swipe to unlock wont work can only swipe up for control pannel and camera but no buttons will work cant even turn off and on as it wont work

    iPhone 4S. Swipe to unlock wont work can only swipe up for control pannel and camera but no buttons will work cant even turn off and on as it wont work. cannot restore iphone either as it wont let me.

    Hey Angus97,
    These are the recommended troubleshooting steps to take when you are unable to Slide to Unlock:
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    If the above steps do not resolve the issue, contact Apple.
    from: iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • IPad 3 and iOS 6 - Home button not working

    Since updating to iOS 6, the iPad 3's home button has been acting quite flaky. It often stops responding all together, forcing me to use gestures to quit apps or to access the multitasking panel. I've tried rebooting the device and re-calibrating the home button but the improvements are short-lived.
    Has anyone else experienced this problem?
    Thanks,
    Kenroy

    I'm having the exact same problem, and it's quite annoying because I now have to press the home button on my ipad 3 about 20 times before I can get it to respond, and even then it freezes up. It seemed to have started after upgrading to iOS6, which is really kind of disappointing because you guys (at Apple) charge a lot of money for these devices and create quite a build up prior to releasing new features promising all these new/improved features, but there's always a flaw that overshadows the goo things isn't it? Shouldn't you guys have tested all these things prior to giving us some faulty software and making us go out of our way to try and get these things sorted out for us at apple stores or whatever? I bought my ipad three not two months ago, paid $700 for, and already it's starting to give me issues. I had a similar problem with my iPhone 4, when maybe after you released iOS5 the home button stopped working. I had to go to the store and they couldn't fix it so the solution was to mail me a new device and return the faulty one to Verizon. And when I got the new device, I had to go through the headache of resyncing all my contacts, music, apps, and some features weren't working either. Like for when I tried to sync playlists, I couldn't transfer all the music into the new device because of something to do with protected files purchased from iTunes. I had to do a bunch of research before I could figure out how to actually get my music to sync on the phone.
    Now I feel like I'll be in a similar position where, if I go to the apple store, they won't be able to fix this problem and they'll make me mail my device to apple for an exchange for a new one and I'll have to go through the same process again.
    If you guys want customer satisfaction, how about you deliver us with products that actually work as they're intended to instead of forcing us to have to do all this extra stuff? It's not like you're going to be willing to return the money I've spent on your faulty product if I've gotten fed up with it are you?

  • I forgot my guided access passcode and my home button isnt working help me

    I accidently turned guided access on with my assistive touch menu and now im stuck because half of my number pad for the passcode isn't showing and I can't get out please help
    *My home button isnt working*

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92715)

  • I just bought an iphone 4s Factory unlocked, i was wondering if the 4g network will work? cause i got unlimited plans with t-mobile. and will Siri work?

    I have an unlimited plan for T-mobile and i order the iphone 4s factory unlock like a week ago. But i'm not sure if the 4s will work with the t-mobile 4g network and Siri. Can someone please help me by telling me what's will work with t-mobile and what will not work with the iphone 4s factory unlock. Thanks

    well i'm not really asking which is better for travel, i'm just asking over all which phone is better for the plan i have with T-Mobile, but i'm assuming is the Galaxy s2, but the only reason y im not getting that phone is cause that phone is way too big. sigh and i really like the i4s, been using iphone before as well, so i'm kinda use to it. But i see no point of getting the I4s if i the function that came with it to make it fun doesn't work. You get what i mean?? that's y i'm asking cause i don't know anything.

  • My 5th gen nano is stuck in hold mode. Toggling the switch does not work, help!

    I've tried everything suggested on apples website, and nothing is working.  My ipod is stuck in hold mode. I've tried toggling the switch, that doesn't work, I've tried pressing select/play, it is unresponsive. I've tried restoring to factory defaults, and also uninstalling/reinstalling iTunes. Please help.

    It's likely a hardware malfunction with the lock switch itself.  Either way, you'll need to have the iPod serviced either by Apple or a third party repair company.
    There is no other way to troubleshoot this issue.  Sorry.
    B-rock

  • I did something, and now a Bing toolbar is stuck on my browser, and also the top tool bar with "file, tools, help" and stuff like that is gone. What do I do?

    I was downloading something, and it shoved the stupid Bing toolbar, which I can't remove now. Also, I accidentally removed the toolbar on the very top of the browser with "file, help, tools, ect." I'm kind of technologically impaired, if you haven't noticed.

    Hello Greg.
    You can uninstall unwanted extensions by going into Tools > Add-ons > Extensions.
    You can select which toolbars to see by going into View > Toolbars. Also, you can reset your interface by going into View > Toolbars > Customize... > Restore default set.

  • I updatet my iPhone 4 to ios 6.1 and now the internet doesn´t work..

    what can I do?
    Please help me :-)
    Thank you
    Julia

    Please explain in detail the issue you are experiencing
    Try this > http://support.apple.com/kb/ts1559
    Don't thank me yet.
    Mal

  • How Can i turn on my ipod if it shut down and my home button doesnt work?

    Im not sure what to do if my ipod won turn on after it shut off randomly and my home button doesnt work.help?

    You can use the Power button to wake the iPod so yu cn then unlock the iPod.
    Next try connecting the iPod to your computer and try to restore via iTunes.
    You can also use theis program to place the iPod in recovery mode without using switches.
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    If yuo have iOS 5 you can, when the iPod is working, use Assistive Touch accessibility feature to do most functions without the Home button. (Settings>General>Accessibility>Assistive Touch).
    Also have you looked here:
    fix for Home button

  • Iphone 5 home button not working!!Although me screen is cracked

    my screen broke a couple of months ago and now my home button isnt working..any suggestions

    Settings App > General > Accessibility > Assistive Touch > ON > tap new white screen button > Home.

  • My 5s iPhone is stuck on Itunes icon and a cable. I tried to do a restore but the iPhone isn't updated. All the labs that i send it to, couldn't fix it, what I can to? help! thanks.

    My 5s iPhone is stuck on Itunes icon and a cable. I tried to do a restore but the iPhone isn't updated. All the labs that i send it to, couldn't fix it, what I can to? help! thanks.

    Sounds like a 'stuck' Shift key. You could try to take the key off and put it back on yourself (should be some info on that from ifixit) or just take it to your local Apple Store and have them fix it.
    Clinton

  • How do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured

    how do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured

    http://support.apple.com/kb/TS3694#error1603
    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
    http://support.apple.com/kb/TS3694#error1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

  • After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.

    After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.  I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted."  I am locked out of my phone.  Does anyone have any idea how to resolve this issue and get the phone working again.  I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing.  Thanks for your help in advance.

    Try going to recovery mode as described here.  You may have to try this more than once to succeed.
    Use the original iTunes that the iPhone synced with.
    http://support.apple.com/kb/HT1808

  • IPhone 5 stuck in recovery mode and can't update and restore

    Hi everyone,
    I need a little advice.
    I was updating my iPhone 5 to iOS 7 yesterday and during the installation/updating process something went wrong (I have no idea what!) But now it is stuck in recovery mode. I have tried and failed to get it out of recovery mode. So I decided, I'll just take the loss and restore it, losing whatever I haven't backed up.
    However, when updating and restoring my device I get the some error message each time: Can't restore iphone: error 3194.
    I've tried updating iTunes, even trying using iTunes on my other computer, no luck.
    So I decided to book a genius bar appointment.
    Will they be fit to fix it? Also if not fixable can I get a replacement phone even though it's out of warrenty? And what help or charges occur when out of warrenty?
    I would really appriciate any responces!
    Thank you!

    Stephen_S_274 wrote:
    ... Can't restore iphone: error 3194.
    3194  = http://support.apple.com/kb/ts4451
    If that Article does not resolve it... then you have a problem.
    Perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required..
    Be sure to make an appointment first...
    Note:
    That error message may be indicative of the Device being Hacked / jailbroken.... If this is the case then you are on your own.
    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743

  • My iphone is stuck in recovery mode and wont recover in itunes

    hi all, my iphone is stuck in recovery mode, have tried holding down buttons and reconnecting to itunes, it still is frozen,,,what do i do????

    I'm having the same problem!!! My iphone worked perfectly until all of a sudden it says i can't receive or make calls and that i need to restore it? So i try but then right in the middle of restoring it, my iphone just disconnects by itself?

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