My iphone is stuck in recovery mode, iTunes is giving me an error21 code. I have tried just about everything. Can anyone HELP!!??!
After my daughter dropped my phone on the floor (surprisingly the screen didn't crack), the screen went black and I could not turn the phone back on. This was not the first time that this happened to me and I fixed it by plugging it in to my car charger. I tried that this time and it did come back on but the place where my signal strength bars should be said 'searching'. After a short while, a message came up saying that my phone needed to be restored and to connect it to iTunes.
My phone would not come on unless it was plugged into a charger, other than that the screen was black (and still does that). The apple screen will show and then the usb cord connecting to iTunes symbol comes up and it will go passed that screen.
I connected to iTunes, and found out that my phone was in recovery mode and needed to be restored. I tried to restore several times and the same thing happens. iTunes will begin the process (extracting files first) after that part is complete and iTunes starts the next step of preparing the phone for restoring, my phone will go black as if it shut off and then the apple screen comes on and then the usb cord connecting to iTunes shows up and then iTunes delivers the error21 code. Can anyone help me please? I've tried pressing the home button and lock button at the same time for seconds and then holding the home button blah blah but it does me no good because I can't get my phone to do anything unless its connected to a charger or the computer. Please don't tell me my phone is broken !!
NOO it's not broken it is a software error. What you need to do is put your phone into what is called DFU mode or Device Firmware Upgrade Mode. What you have to do is connect your phone to itunes but do not start the sync process. Ignore any popups from itunes initially. When you are connected to itunes take your phone and hold down the home button and power button at the same time. Hold them down for about 30 seconds or so and you should see your device screen rollover to the black screen and disconnect from itunes once this happens it will reboot and automatically connect to iTunes, after this happens start the restore process through itunes and it should continue past the error message.
* Also before you do this try ejecting your sim card if you have the at&t model if you are on Verizon ignore this. There is a small oval port on the right side of the phone with a small pinhole. Use a paperclip and insert it into the hole, the door will pop open. Take the door out, remove the sim card and wait 5 minutes then return the sim card back into the phone and begin the above process.
If none of this works you may just want to bring it the genius bar and have them look at it. Good Luck and I hope this helps!
Similar Messages
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When I go to plug in my iPhone 5 to my PC it will charge my phone but it doesn't show up that it's connected to my computer or in iTunes. I have tried just about everything that I can find in the support discussions but nothing has worked. Any other suggestions?
If you have carefully follow ALL of the steps in that article, you are using a USB port directly on your computer and not a USB hub (don't use a front port on a tower or desktop either, as they are an internal hub) and you installed iTunes correctly using an Administrator ID and you have tried disabling your antivirus and firewall then there is no hope of it ever working. Look at the tip again, and go through it carefully, not skipping any steps.
Note, BTW, that an iPhone will not show up on a computer, only in iTunes. If there are photos in the Camera Roll then it will appear in Windows as a digital camera only. -
My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
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tt2 -
IPhone 3GS stuck in recovery mode, iTunes "Preparing iPhone for restore" nothing is happening.
When loading iTunes this morning an update that I had been putting off popped up and I figured since I was going to be in the house for a while I'd finally do it. An error took place that I foolishly ignored and made no note of.
My iPhone is now stuck in Recovery mode (I assume so anyway, after having googles my problem for hours), iTunes tells me I need to restore the phone and so I click to allow it to. It then gets to the "Preparing iPhone for restore" and just sits there, doing nothing.
I am unable to use my phone and I feel very much out of my depth as I have NO idea what to do. Any help (noob friendly) would be greatly appreciated.I appear to have managed to fix the issue through googling the error code (rather than ignoring it this time), and figured I'd add the solution here for anybody in the future.
I simply moved my cable connecting my pc and iPhone to a USB port in the back of my computer rather than using the ones in the front and the process kicked off almost instantly without any further issues. -
I have tried to update this phone so long it keeps saying it is stuck in recovery mode, and when does update it go on to say it's firmware is wrong and can't update. I don't what else to do except to unlock this phone now please I need help to solve this
Your phone sounds like it was jailbroken
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iPad stops responding, showing the Apple logo only,i tried to place into recovery mode and attempted to restore again but after downloading the software, it brings error in downloading s/w message.can anyone help please.Thanks
http://support.apple.com/kb/TS3694#error14
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
Hi all..hoping someone can help me out with this.
So I recently lost my iPhone 5, therefore I am going to use a friend's old iPhone 4 in the meantime. The iPhone 4 has been jailbroken, but I wanted to do a reset to clear the jailbreak as well as just clear all other data, so that I can just restore my own iCloud backup & use with my own data.
However, the problem I am now faced with is that the phone is in recovery mode, and when I plug in the phone to my computer...I am given the options to click Restore. But after all the time it takes to update the software and supposedly doing its thing with "restoring" the phone....turns out no luck, i get an error message saying the phone cannot be restored. And now I pretty much can't do anything because I do not know how to do a reset of any sort to get out of this recovery mode.
PLEASE HELP. first time losing phone, first time trying to figure out how to reset and get out of recovery mode. I just want to be able to reset and then restore with previous backup..
I really appreciate the help. Thanks in advance.
*please ask any questions that you may need in order to help me solve this, since I am not exactly sure how to word some of these problems*If using windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
More info on unable to Update or Restore > http://support.apple.com/kb/HT1808
Note:
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download -
Iphone is stuck in recovery mode - Itunes gives me Unknown Error 9
Hello, yesterday when I plug in my iphone to the pc for some x reason itunes could not find my iphone and it told me to make a restore ... I did it but when it started the recovery mode it told me that it could not be restore because there was a "Unknown Error 9"..
I did the following: Uninstall Itunes and Re-install Itunes (latest version ofc)
Turn on off the phone
hold the start and home button while recovery
even downloded some solutions people in the forum commented
I change my usb cord
I change the usb port
but nothing has work anyone know what I can do?
thank youNOO it's not broken it is a software error. What you need to do is put your phone into what is called DFU mode or Device Firmware Upgrade Mode. What you have to do is connect your phone to itunes but do not start the sync process. Ignore any popups from itunes initially. When you are connected to itunes take your phone and hold down the home button and power button at the same time. Hold them down for about 30 seconds or so and you should see your device screen rollover to the black screen and disconnect from itunes once this happens it will reboot and automatically connect to iTunes, after this happens start the restore process through itunes and it should continue past the error message.
* Also before you do this try ejecting your sim card if you have the at&t model if you are on Verizon ignore this. There is a small oval port on the right side of the phone with a small pinhole. Use a paperclip and insert it into the hole, the door will pop open. Take the door out, remove the sim card and wait 5 minutes then return the sim card back into the phone and begin the above process.
If none of this works you may just want to bring it the genius bar and have them look at it. Good Luck and I hope this helps! -
after attempting to update to latest software, my iphone 4 is stuck showing "connect to itunes" picture screen. My computer will not recognize device. I have tried restarting/restoring/hard reset/reinstalling itunes and every other suggestion listed on apple troubleshooting website. thoughts?
The next step is to try recovery mode as described here:
iOS: Unable to update or restore -
Hi, just to clarify - I have iOS 7.1.2 on my IPhone (as thats the latest it will support)... My iMac has iTunes 11.4. This combination of device and software has been working fine until a few weeks ago when I had to restore my Computer and Phone from a recent backup. I'm not sure if it was just coincidence, but the next time I plugged my iPhone in to sync the "sync" button on the lower right of the screen has refused to be "clickable" and now, no matter what I try, I cannot find a way of syncing my iPhone It's been four weeks now and I'm worried about the new contacts etc getting lost should anything happen. Please can someone guide me through some options? Thanks.
Found this in another discussion thread
Damon M.
This helped meRe: "iPhone disconnected" error in iTunes
Feb 14, 2008 2:09 AM (in response to GregM)
One thing that could cause this error message is corrupted data on the iphone or computer. Close itunes and disconnect the iphone.
Now open isync in the applications folder.
Once isync is open, open the isync preferences.
Click the button to reset sync history.
Once sync history is reset, quit isync and open itunes.
Open the itunes preferences and go to the syncing tab.
Check the box to disable automatic syncing for all ipods and iphones.
Connect the iphone and go to the info tab.
Go to the bottom of the info tab and check the box to replace all contact data on the iphone with what is in the computer.
Now click apply on the bottom right corner of itunes. If this does not work, open address book and create a new group.
Add 5 - 10 contacts to that group.
Now go into itunes with the iphone connected and set the iphone to only sync to that particular group.
if the iphone syncs ok, add some more contacts and sync again.
If the iphone does not sync, remove some of the contacts and sync again.
Keep going through this process until you narrow down which contacts are causing the problem. Hope this helps. -
IPhone is not showing up in iTunes. I've tried just about everything. Please help!
Everything was working just fine until I updated my iTunes to the latest version (11.1.3).
I'm using a PC with Windows 7. I have an iPhone 5 and a couple of different iPod. Now all of them wont connect to iTunes.
I've tried everything, uninstalling, re-installing, all the troubleshooting and tutorials on the apple support online.
Today I was on the phone for about 30 mins with the apple support staff and we couldn't get it to work.
My other PC, which also Windows 7 has the newest iTunes installed and all of our iPhones and iPods have no trouble.
After I install the new iTunes on this PC, my iPhone is apearing in the computer, but will not connect to iTunes.
iTunes diagnostic will say it is not finding any iPhone or iPod.
I've even removed all of my antivirus software, tried re-installing an older iTunes version, nothing seems to fix it.
The apple support staff I talked to said a few other people have had a similar problem and they don't really know how to fix it.
As far as USB ports, they should all be ok. I've tried other devices (printer, scanner, flash drive) and they are working fine when plugged in.
It must be something to do with the apple mobile device support....?
Anyone's help or suggestions are greatly appreciated!it could be the cord. i have that same issue with my phone and it was the cord. you're not supposed to store the usb cord (or any other electrical cord) in a bunched up manner. anyway, i played around with my cord by bending it in different directions and now the cord works and my phone is recognized again. if all else fails, best to buy a new cord.
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in serious need of help trying to add mucis from my computer to my itunes
What format is the media in? What happens when you try?
It may be a permissions problem. See Repair security permissions for iTunes for Windows.
tt2 -
Iphone 4 stuck in "recovery mode" how do i free it up without complete wipe and restore?
iphone 4 stuck in "recovery mode" how do i free it up without complete wipe and restore?
You can try doing a power recycle by pressing on the home button and sleep wake button simultaenously.
This will shut down the device you then may press on the sleep wake button to attempt to restart the device. This may or may not resolve the issue.
Good luck. -
Help I think when I went to restore my ipod touch the date was wornign on the ipod and not it is stuck in recovery moder and I keep getting Error 9. I have tried everything but nothing works can someone help me?
Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software."- it's taken from the Apple support web.
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After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server. I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted." I am locked out of my phone. Does anyone have any idea how to resolve this issue and get the phone working again. I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing. Thanks for your help in advance.
Try going to recovery mode as described here. You may have to try this more than once to succeed.
Use the original iTunes that the iPhone synced with.
http://support.apple.com/kb/HT1808
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