My iPhone is stuck in recovery mode showing error 4013 any ideas?
My iphone is stuck in recovery mode. It is showing error 4013. Has anyone got any ideas on what to do next. The 02 shop has said it is a hardware problem, but the phone has not been damaged in any way.
Did you try these suggestions?
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, thentroubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
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Resolve specific iTunes update and restore errors
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Thanks so much!Hi there...
Actually I was stuck with this situation yesterday. Here is what I did to overcome this issue: I hope it helps.
To start with, here are few things to you should make sure of:
1- You have the latest version of iTunes. You may try to uninstall and reinstall iTunes.
2-Restart your Windows.
If still no luck, try editing the Hosts file, here is how;
1- click on RUN then copy and paste the following:
notepad c:\windows\system32\drivers\etc\hosts
2- look for gs.apple.com
3- if there are numbers infront of it just delete them or just type # before the numbers.
4- Save the file and try restoring again.
Note: you should have administror access to edit the Hostes file.
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Hi all..hoping someone can help me out with this.
So I recently lost my iPhone 5, therefore I am going to use a friend's old iPhone 4 in the meantime. The iPhone 4 has been jailbroken, but I wanted to do a reset to clear the jailbreak as well as just clear all other data, so that I can just restore my own iCloud backup & use with my own data.
However, the problem I am now faced with is that the phone is in recovery mode, and when I plug in the phone to my computer...I am given the options to click Restore. But after all the time it takes to update the software and supposedly doing its thing with "restoring" the phone....turns out no luck, i get an error message saying the phone cannot be restored. And now I pretty much can't do anything because I do not know how to do a reset of any sort to get out of this recovery mode.
PLEASE HELP. first time losing phone, first time trying to figure out how to reset and get out of recovery mode. I just want to be able to reset and then restore with previous backup..
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*please ask any questions that you may need in order to help me solve this, since I am not exactly sure how to word some of these problems*If using windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
More info on unable to Update or Restore > http://support.apple.com/kb/HT1808
Note:
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download -
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Just to double check you tried everything error 1002 http://support.apple.com/kb/TS3694#error1002
Could be a hardware issue, may need to get a new phone for your daughter sorry. -
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My iPhone is stuck in recovery mode. I have a 3gs, firmware 5.0.
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Some important information you may need to know in order to help me solve my problem:
iPhone 3gs
Running iOS 5.0
Using iTunes 10.5
On an Acer Aspire One Netbook
Running Windows 7
All security updates installed as of November 7, 2011
Also iTunes 10.5 on Acer Aspire 57354774 laptop
Running Windows 7
Reply ASAP with a solution please!Hello,
I have an iPhone 3GS which I updated with the last firmware (iOS 5) 2 weeks ago. Everything goes ok.
And suddenly, while the phone was recharching. It asked me to activate it but I was unable to do it as it was rebooting constantly every time I connected it to iTunes.
I tried both 2 restore modes (Restore and DFU) but since I can't achieve a restore with the last Apple iOS 5 firmware. I got the error code 1.
I I tried on 3 different computers but same error. I really don't know what to do next...
I already called Apple Customer Care and I'm still waiting for an answer. I let you know.
And you, did you manage to get your iPhone back alive ? -
how do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured
http://support.apple.com/kb/TS3694#error1603
Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
http://support.apple.com/kb/TS3694#error1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection. -
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Ok. I have spent the last 8 hours researching this problem and have the absolute 110% answer to everyone's problem with this issue.
Error 13 and 14 : Are checksum problems with the firmware image that is in the update package.
The update package is a .ipsw (IPod or IPhone SoftWare). This file is actually just a .zip renamed .ipsw.
The error is caused by a failure to download a crc-free version of the file. Not really sure why there are so many crc problems with the iphone updates, but Apple does not check the integrity of the update package before wiping your current version of IPhone software and that is why all IPhones that start an update with a bad update package end up in recovery mode. These errors are NOT related to the iTunes installation, antivirus software, or firewalls.
Recommendation : use a program like "Object Fix" (Freeware) to verify the integrity of the file prior to commencing with any new updates. You will have to keep trying to download it until you get a error free file. Once you have a CRC error free file this problem will go away. (I thought TCP/IP helped get rid of CRC errors.)
I had another problem and that was...
Error 1603 and 1604 : These are USB driver connectivity problems.
Recommendation : FULLY uninstall and re-install itunes software as stated in the Apple support documentation. Be sure to reboot between each step and these problems should clear themselves up. In addition, firewalls and anti-virus software may cause these errors as well.
Finally, shame on apple for not properly documenting their software so that end users do not have to decrypt their error messages with no true support to solve the issues. These are problems that enough people have had that there should be specific documentation on these problems. -
After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server. I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted." I am locked out of my phone. Does anyone have any idea how to resolve this issue and get the phone working again. I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing. Thanks for your help in advance.
Try going to recovery mode as described here. You may have to try this more than once to succeed.
Use the original iTunes that the iPhone synced with.
http://support.apple.com/kb/HT1808 -
My iphone is stuck in recovery mode and wont recover in itunes
hi all, my iphone is stuck in recovery mode, have tried holding down buttons and reconnecting to itunes, it still is frozen,,,what do i do????
I'm having the same problem!!! My iphone worked perfectly until all of a sudden it says i can't receive or make calls and that i need to restore it? So i try but then right in the middle of restoring it, my iphone just disconnects by itself?
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My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me
I've done all of these, even trying a different USB port, and still, nothing. This is really confusing. Windows 8.1 said something to do with USB malfunction or something and nothing works. I need to restore my iPhone quickly and nothing has happened. My cable is not genuine Apple product. iTunes makes the noise that it makes when I connect the device, but it doesn't say 'iPhone is in recovery mode' or even say 'iPhone' in the corner. I am really fed up and would really appreciate a response.
Thanks,
Nathan. -
Iphone 3g stuck in recovery mode(error 14) after failed 3.2.1 update
My Iphone is stuck in recovery mode after it failed to update to operating system 3.2.1 . When I press restore in itunes, the process stops at around the 20% mark and come up with error 14. I have already manually deleted and redownloaded the update 4 times, reinstalled itunes twice and created a new user on my pc and downloaded and update through this new user and disabled all security but I still keep getting the same error message. My pc is only six months old. I successfully updated the phone to operating system 3.1 a few months ago with no problems. Has anyone found a way to fix this?? This is ridiculous!!
This is the only way to make sure you've uninstalled itunes completely:
1. Restart your computer.
2. After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
3. Open the Program Files folder.
4. Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed.
5. Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
6. Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
7. Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
8. Open the Common Files folder.
9. Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
10. Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
11. Open the Windows folder.
12. Open the System32 folder.
13. Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
14. Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
15. Right-click the Recycle Bin and choose Empty Recycle Bin. -
My iphone is stuck in recovery mode. The apple logo is up and proceeded about 70percent of the way then it just stops moving. I have looked all over the internet and I am out of warranty. On itunes it reads restoring iphone software. My software was 4.3.2 but it was in the process of being upgraded to 4.3.3 so i dont know if it is being restored to 4.3.2 or 4.3.3... Please help
I still have the Same Problem.
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