My iphone is stuck on the lock screen with a find my iphone alert

well the title pretty much sums it up.
my iphone is on the lock screen i can slide the unlocker but the alert has an "ok" but when i tap it nothing happens

Hello GrayLady6,
Thank you for your question. It sounds like your phone is not responding and is stuck at the Apple logo. I would next reset the device with this process:
Reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
          http://support.apple.com/kb/ht1430
If this does not resolve your issue, I would next attenot putting the device into recovery mode and then restoring it with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
All the best,
Sterling

Similar Messages

  • Iphone 4 stuck on the locked screen.

    My Iphone is stuck forever. It started slowly. First it started getting stuck while using, then it happened more frequently, and within two day it's been totally stuck on the locked screen. I tried everything including resetting, It didn't work. What should I do?

    Did you reset like this?... press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
    In your case, it may take more than 15 secs of button holding, maybe as long as a minute.

  • My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?

    My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • I have a iPhone 4 and lately it has been shutting down randomly when I still have battery left. It also doesn't turn back on, until I plug it in to the charger. But when I plug it in, the low battery sign shows up then comes to the lock screen with 68%.

    I have a iPhone 4 and lately it has been shutting down randomly when I still have battery left. It also doesn't turn back on, until I plug it in to the charger. But when I plug it in, the low battery sign shows up then comes to the lock screen with like 68% left.

    Morning Clementine Lin,
    For more information this, please see this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Take a look at the Will not turn on, will not turn on unless connected to power, or unexpected power off section.
    Have a nice day,
    Mario

  • So I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes

    MMy phone been stuck in recovery mode tried to restore it nothing worked what can I do its at mobile iphone 5sSo I have a tmobile iphone 5s and it's stuck on the white screen with black logo I tried restoring it with iTunes & iTunes is just telling me errors and my iphone would shut down put a blue screen then go back with the white screen

    Has the phone been unlocked officially? Has the phone been jailbroken in the past? If yes, these could be reasons for the behavior of the phone.
    iPhone: About unlocking
    Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

  • I jailbroken my ipod and when i try to restore it, its stuck on the loading screen with a skull on it but now i cant even look at the apps or lock it plz up i tried everything pretty much. i tried putting it in dfu and dfu pwn mod

    i jailbroken my ipod and when i try to restore it, its stuck on the loading screen with a skull on it but now i cant even look at the apps or lock it plz up i tried everything pretty much. i tried putting it in dfu and dfu pwn mod
    < Edited By Host >

    Jailbreaking has its consequences and voids the Apple warranry.  We can't discuss jailbreading on this Apple forum.

  • My iphone 5c is frozen on the lock screen with a text message, I can't swipe it to unlock it. What do I do?

    My iPhone 5c is frozen on the lock screen with a text message on it. When I try and swipe the screen it sticks about halfway through the swipe. What do I do?

    A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
    No content is affected by this procedure.

  • I jailbreaked my iPhone 5 and now i don't want the jailbreak any more so i restored the iPhone without iTunes an now i don't wad then it turned itf off and now its stuck on the black screen with the loading sign. So please how can i turn my phone on again

    I jailbreaked my iPhone 5 and now i don't want the jailbreak any more so i restored the iphone without iTunes and then it turned it self off and now its stuck on the black screen with the loading sign. So please how can i turn my iPhone on again?

    I figured it out by pressing the home button and the off button but when i turn my phone on again it's not restored. And when i try to restore it with iTunes it has to update but i can't update my phone because it's jailbreaked but if i can't update it, it won't restore the phone.

  • HT1369 my i phone 4 is stuck on the lock screen and showing a power cord with the i tunes symbol

    my i phone 4 is stuck on the lock screen and showing a power cord with the i tunes symbol

        LauraAnn41,
    Help is our middle name! So let's jump into troubleshooting right away. Have you tried holding the power button and home key simultaneously for up to 30 seconds as an alternate reset? Please give that a shot and let us know how it goes.
    EvanO_VZW
    Follow us on twitter @VZWSupport

  • My MacBook is frozen and I'm stuck on the lock screen so I can't enter my passcode. What do I do?

    My MacBook is frozen and I'm stuck on the lock screen so I can't enter my passcode. What do I do?

    Turn the MBP off by holding the power key for 10+ seconds.
    Reset the SMC and the NVRAM:
    http://support.apple.com/en-us/HT201295
    http://support.apple.com/en-us/HT204063
    Then try a safe boot:
    http://support.apple.com/en-us/HT201262
    Any change?
    Ciao.

  • My iPod Touch 2g is stuck on the home screen with the loading logo

    My iPod touch 2g is stuck on the home screen with the loading logo in the middle of the screen, here is some backround information about an hour and a half ago I had turned it back on from it being powered off so then I continued too use it and then an hour and a half later after I locked it then unlocked it my iPod was frozen at the home screen with the loading logo and a weird part about it is that at the top of the screen the time is the same time it was when I unlocked my iPod also it turned down the brightness I attached a picture but is really dark because my flash caused it to be blurry and it was already really dark any one have any ideas how I can fix this there and i cant remember what the operating system was i havent updated it in a while so cant remember

    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Is it possible to enter the lock screen with itunes or something else because i've damaged my phone and the touch screen is damaged that i'm not able to unlock it to make a backup on itunes

    is it possible to enter the lock screen with itunes or something else because i've damaged my phone and the touch screen is damaged that i'm not able to unlock it to make a backup on itunes ?
    it would be very important to put the data from iphone 5 to my new 5s ..
    looking forward to get some help
    thx

    You cant unlock your phone unless you put in your password. It may be possible that the apple store could do something about it.

  • HT4623 so i downloaded the iOS 7 onto my computer. then wanted to upgrade. iTunes is waiting to connect to the phone after the restart. now it's stuck in the black screen with the white apple with the progress bar. then i look to iTunes and found out it s

    so i downlaoded the iOS 7 onto my iTunes. then i wanted to upgrade. the phone is stuck in the black screen with the white apple and the progress bar. next time i click on iTunes, it says my phone "has an error and cnanot update" and now it is stuck on the black screen with the white apple and the progress bar almost finished. hasn't moved in 20 minutes.

    No problem, glad to help!
    Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.

  • I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?

    As the title says.
    I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?
    I don't want to restart it because im scared that something might go wrong.
    operating lion

    LimitLess- wrote:
    Hi,
    I had the power supply connected when I attempted it previously but even so my problem occurred. My rom is different and so I still need to update it.
    Thanks
    I wanted to mark your answer helpful too but I didn't know that I could only put it for 2 answers. Sorry
    That was good advice by G-N and s/he is correct about it. Unfortunately, ASC allows only 2 "helpful" and 1 "correct" marks per thread.

  • My iMac won't boot up fully. It stays stuck in the gray screen with the pinwheel spinning, then after about 5 minutes just shuts itself off.

    My iMac won't boot up fully. It stays stuck in the gray screen with the pinwheel spinning, then after about 5 minutes just shuts itself off.

    Try SMC Reset (unplug it from the back of the computer for 10 seconds then plug it back. in)
    Try PRAM Reset Cmd + OPtion + P + R on start up.
    Try safe boot - hold down shift on start up.
    Try booting to install dvd (C on start up) or recovery hd (CMD + R) and using disk utility to run a verify and repair. If you still can't boot after that reinstall the operating system. If you can't find the disc or it wont boot to the disc.
    Try single mode which is cmd+S on start up. It will open with a terminal looking window in the terminal. type in /sbin/fsck -TL. If it returns *system has been modified* continue to type that command in until it comes back with macintosh hd seems to be ok. If after 5 tries it still gives you system has been modified. You may have to replace the hard drive.

Maybe you are looking for

  • Another Program Setting Network Settings

    Just bought a 12-inch PB off eBay, and it won't log on to Facebook. Thinking perhaps there is an issue with Virus scan or firewall, I want to Network Settings. But I can't do anything with Network settings. It's stuck in a loop of telling me that net

  • PROBLEM WITH DATABASE CONFIGURATION ASSISTANT

    Hello, i've a problem with a Oracle DB 10g Personal Edition connected to Oracle BPEL 10.1.2.0 on the same machine with WINXP home edition service pack2. Both installations were very difficult, but now my problems is that when i launch the DCA and fol

  • Podcasts don't sync, but songs do. Why?

    I downloaded a bunch of songs today and a couple of podcasts, then synced my iPod. The songs all synced, buy the podcats didn't, although I can see them listed in iTunes. What am I doing wrong? (If it matters, my iPod in in my iPhone).

  • Partial page rendering making the transaction very slow

    Hello, I have partial page rendering enabled to 3 radio buttons in a page. Whenever i click a radio button, its taking around 15 to 20 seconds to finish the transaction and select the radio button. Not sure how to make it react faster. Any advice? Th

  • How to view greeting card in mail, non-animated?

    In Windows everyday I got a greeting card from my 97 year old sister. She still sends them to my Imac and I can hear the music, but no picture. It is not an internet card, it is just a simple Hallmark program. Seems like this brand new iMac should op