My iphone is suddenly populated by random songs I've downloaded in the past. Why does this happen, and what are apple doing about fixing this?

Why does this happen?
What do other people do? (I can't go to sleep knowing there's a rogue album or song in my music. It's 2am now)
What do we tell apple so that they actually fix it. None of us want to pay £25 to have our own music.

I am on the monthly payment plan because nobody at BT has told me there is any alternative!
Each year there I have a long, in-depth conversation with the person who sets up the contract for the next year but the gist of the thing is 'I'm  not going to be paying more than [x amount] per month, am I? Because I can't afford any more'' and each year the person says that no, in fact I should be paying less... and then without notice and even with the bill saying 'We will continue to take....' a totally different - and higher - sum disappears from my bank account.
Then I go through the painful process of writing to complain about this, get some sort of sum refunded and then the payments go through at the level they should, with me paying any additional (usually small) amounts for usage over the allowance. Until contract end when we start all over again...
Even if the amount they seem to randomly decide on is based on some sort of forecast, this should not be happening as I am doing what they instruct me to do on the bill to keep my payments the same.
So something is going wrong, on many levels.
At no point have I been offered the sort of 'monthly billing' described here; maybe there is some reason I am not allowed it. Unfortunately 'whole bill' direct debit payment is beyond me. I really need to know what I will be paying each month and I need BT to correctly take that amount, as agreed, each month, from the get-go.
It shouldn't be that hard really! Does anyone from BT read these forums? Can somebody take this on and finally get this straight, please?

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    <Edited by Host>

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