My iPhone is telling me to connect to iTunes but the laptop containing my iTunes is not available so i'm using a new one. However it tells me to respond on my iPhone but I can't because it's locked me out.

Basically I was being cocky and I changed my password and now I can't get back in. I've tried to do it 11 times and now it's just telling me it's disabled and I have to connect ot iTunes. However, the computer that I ususally use has broken and it won't be fixed for a week or two and I need my phone so I downloaded iTunes on another computer and plugged it in but it tell's me to respond on my iPhone but I cannot because I have to unlock my phone to do that. Is there anything I can do. I have tried to go through Documents but it's not working. I'm bascially lost without my phone.

Hi Ethan6661,
Thanks for visiting Apple Support Communities.
If you do not have access to the computer you normally sync with, it may be necessary to use one of these methods to erase your phone and remove the passcode:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Best,
Jeremy

Similar Messages

  • I have an itunes gift card which I cannot redeem.  I enter the code correctly and am prompted to sign in over and over again.  I have tried resetting the iPhone but the laptop I had itunes on is broken, is there another way?

    I have an itunes gift card which I cannot redeem.  I enter the code correctly and am prompted to sign in over and over again.  I have tried resetting the iPhone but the laptop I had itunes on is broken, is there another way?

    See this support article:
    http://support.apple.com/kb/TS1292
    If you can't get to work after perusing that page, contact the iTunes Store Support; instructions are at the bottom of that article.
    Good luck.

  • I want to forget a network, but the "forget this network" option is not available.  What do I need to do to get this option to show?

    The "forget this network" option is not available on my iPod touch, can someone tell me what I need to do to have that option show.
    Thanks :-)

    You must be connected to the network you wish to forget. If you are, head to Settings -> Wi-fi and click the > next to the network you are currently connected to.  At the top of the next screen is the button to "Forget this Network."
    B-rock

  • My laptop broke and have to use a new one..how do i put all my music back on?  can i do it through my phone?

    my screen on my laptop broke so im using a new laptop...how can i sync my files to the new computer?  can i just plug in my phone or will i lose all my files?

    the screen is totally gone....i have no way of getting my music off of the old computer...this is my moms laptop that im using.  i cant see anything on the old pc.  so i dont know how to do anything with the old files.  if the old computer was working i knew how to work all of this magic but without the files themselves is basically what im asking would i lose them?

  • I have 1P button (1Password), but the dropdown menu of options is not available. I have uninstalled the extension and reinstalled it per Agile Web Solutions.

    Agile Web Solutions provides an extension for Firefox that allows users to click a 1P button to communicate with their Macintosh password manager, 1Password. I have installed the extension, and the 1P button is available in the Firefox 4 interface, but the dropdown menu of options for entering passwords stored in 1Password is not available when the 1P button is clicked as it is in Firefox 3 and other browsers.

    You had to have some kudos for the effort put in to your thread as week as the point you make.

  • Traveling Abroad, Lost Iphone, Can I use a new one without docking to my computer back home?

    Hello, I am traveling in Thailand and lost my Iphone. I would like to buy a new one but am concerned that I can't use it without docking it to my computer which is back in the USA. I am currently not under contract with any carrier, so new one will be an Unlocked Thai one. Can I buy one in Thailand and still get new apps? Also, can I add music from a different computer then the one I registered it on? I have no timeline for returning home and kinda need my Iphone for all sorts of stuff!!! Thanks a lot!

    It would help to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info (and then System Report if you’re running 10.7 Lion or 10.8 Mountain Lion). When System Profiler comes up check the Model Identifier and post it back here.
    Rather than buying a MacBook Pro to replace your MacBook you can just get a bigger hard drive. You can get a 1tb drive for around $100 and they are easy to replace in a MacBook.

  • HT1212 Iphone is locked but I can't restore because "find my iphone" is on.  I'm prompted to turn it off in settings but, obviously, I can't because I'm locked out due to too many incorrect passcode attempts.  What should I do?  PS: I downloaded IOS7 toda

    Iphone is locked but I can't restore because "find my iphone" is on. I'm prompted to turn it off in settings but, obviously, I can't because I'm locked out due to too many incorrect passcode attempts.  What should I do?  PS: I downloaded IOS7 today.  My passcode was never enabled!  But after I installed the new software it automatically turned it on.  I hadn't used it in so long, I couldn't remember my last passcode, hence the lockout. 

    Hello 199Seth
    Reset the password and that will take care of activating your iPhone.
    Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
    http://support.apple.com/kb/ts2446
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • My iPhone 4 has lost SIM connection several times over the past week when the phone is left on continually. I have had the SIM checked and it was not the source of the problem. I have found that I can reactivate the SIM by switching the phone off and on.

    My iPhone 4 has lost SIM connection several times over the past week when the phone is left on continually. I have had the SIM checked and it was not the source of the problem. I have found that I can reactivate the SIM by switching the phone off and on again. Has anyone else experienced this problem and if so, is there an easy fix. I have been advised by Apple that the latest IOS update may overcome this situation but I'm only on slow download speeds and 690 Mb would take forever. I would appreciate any advice.
    Best regards,
    Rob.

    PinguXeF wrote:
    , while I have taken a backup of the iTunes Library,
    this means nothing if it was not done correctly...
    To have  EVERYTHING on a New Computer...
    From your OLD computer...
    Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
    Full Details Here  >  http://support.apple.com/kb/HT1751

  • If I have a laptop with a music playlist but the laptop is not on the internet, can I transfer the music from my laptop to my iphone?

    If I have a laptop with a music playlist but the laptop is not connected to the internet, can I transfer the music from my laptop to my iphone?

    See also Recover your iTunes library from your iPod or iOS device.
    tt2

  • Me and my sister were  using the same apple id but know i'm using a new one and i want to change also the icloud account but i'm afraid if i deleted the icloud account it would be also deleted from her iphone, so can i delete it ?

    me and my sister were  using the same apple id but know i'm using a new one and i want to change also the icloud account but i'm afraid if i deleted the icloud account it would be also deleted from her iphone, so can i delete it ?

    You can delete it.

  • I want install an old version of itune since the new version does not sync with my iPhone  but the old version I installed did not play rather it says that it can't read a file itune library .itl written by Newer version what do Ido

    I install an old version of itune since the new version does not sync with my iPhone  but the old version I installed did not play rather it says that it can't read a file 'itune library .itl' written by Newer version of itune how do I installed this old version to work

    You need to restore the pre-upgrade backup of the library file in the manner shown in  Empty/corrupt library after upgrade/crash.
    tt2

  • When I connect my iPhone 5C to my laptop containing my iTunes library, it does nothing and then I get a message saying phone has timed out! Can anyone shed any light on this one please?

    WHen I connect my iPhone 5C to my laptop containing my iTunes Library, nothing happens for a couple of minutes and then I get an error message saying phone timed out. Can anyone shed any light on this problem please?

    Hi 23Orchard,
    If your iPhone is timing out when connected to your computer, it sounds like a connection issue.
    Please try the things listed in
    iOS: Troubleshooting USB-related alerts when syncing
    http://support.apple.com/kb/TS5254
    Where one of the errors it addresses is
    An alert messages indicates "iPhone has timed out" during syncing.
    Thank you for visiting Apple Support Communities.
    Nubz

  • Frustrating  that either my mac can communicate with iCloud alone or my iphone , But the information on my calendar is not merging! My password on my yahoo account is according to icloud wrong , but it isn't ! Only pages and other apps could  be passed to

    Frustrating  that either my mac can communicate with iCloud alone or my iphone , But the information on my calendar is not merging! My password on my yahoo account is according to icloud wrong , but it isn't ! Only pages and other apps could  be passed to the i phone . The local store says I should pay for them solving the problem . I doubt they will listen to all the aspects before I search again and again (and pay again and again??) Allready been there many times, downloaded many things!!

    She was as frustrated as I and was going to kick the problem "upstairs."  She felt that by now iCloud had been out long enough for them to have resolved the issues without having to resort to fixes from the outside (so in essence, I would have to say that she agrees with you that they should be able to provide a resolution for their own software).
    I have more than just that issue on my MBP (iPhoto keeps asking me to "upgrade" everytime I open it, old Safari windows open when I restart or turn the machine on from a shutdown....I think it's possessed.  I'm able to do everything that I want to do, but it's very annoying....) and so I'll be working with her again when she returns to work on Monday.  I do have to say that she doesn't rush and has spent at a minimum 2 hours each night for the last 2 nights with me over the phone (talk about califlower ear!) 
    She had me do a reinstall of Lion last night and as far as I can tell, it fixed nothing....  

  • HT1222 I have a softwre update on my iphone 4. but the button to download & Install is not lit for me to push.

    Is anyone there?
    I have a softwre update on my iphone 4. but the button to download & Install is not lit for me to push.

    Over the air upgrades are only active with iOS 5 or later. You will ahve to upgrade using iTunes.
    See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 7.0.x
    iPhone 4S                                    iOS 7.0.x
    iPhone 5                                      iOS 7.0.x
    iPhone 5c                                     iOS 7.0.x
    iPhone 5s                                     iOS 7.0.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1.x
    iPod Touch 5                               iOS 7.0.x
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 7.0.x
    iPad 3                                          iOS 7.0.x
    iPad 4                                          iOS 7.0.x
    iPad Mini                                      iOS 7.0.x
    iPad Air                                        iOS 7.0.x
    =====================================
    Select the method most appropriate for your situation.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages

  • I am using an iphone 3g and when i connect my device to my laptop a dialog box appears saying that an update of 4.2 is available so went for it.after the firmware is downloaded via itunes it shows that the firmware is invalid!.please help.

    HEY GUYS I AM USING AN IPHONE  3g and when i connect my device to my laptop a dialog box appears saying that an update of 4.2 is available so went for it.after the firmware is downloaded via itunes it shows that the firmware is invalid!.please help.
    AND ALSO I HAVE HEARD THAT THE IPHONE 3G CANNOT BE UPDATED TO IOS 4.2!IS IT TRUE???
    PLEASE HELP ME.

    This means that the phone you have was software unlocked to use on any carrier, or hacked. When you installed the update it restored the lock that originaly came with your phone. Not much you can do now. Apple will not support hacked phones. You will need to find out the carrier your phone is locked to and see if they offer official unlocking, or start googling to see if you can find a way to unlock 4.2.

Maybe you are looking for

  • Printing fillable field info only

    I recently downloaded a trial of Adobe Acrobat 9 Pro Extended.  I scanned a multi-part (6pages/ carbon copies) form that I routinely use in my job.  I then began creating fillable form fields for this document.  My intention is to be able to fill in

  • Publish to a AQ from B2B server

    I want t publish a message from B2B using java callout. How do i configure connection factories on 10.1.2 OAS. In current OAS we deploy the AQResourceAdapter, Can we deploy the same on OAS10.1.2 but we dont have a option of deploying a RAR file on OA

  • BW and Fi

    Hello Can anyone post me some docs on BW and Fi.I mean the implementation docs on it...I am a BW guy and i want the docs realted to FI which would be necessary for a BW guy. thanks

  • HELP!!! PODCAST IPOD

    How do I put podcasts onto my ipod nano? (or can I?) I tried with iTunes and it didn't work. PLZ HELP!! Poop   Windows XP Pro   Mr Hankey is cool

  • Can't watch episode on dramafever because current location

    i can't watch dramafever or some of video on my iphone, if i click the episode there is note on screen "EROR: this video is not currently available in your location", anyone know how to fix this????? by the way i'm Iphone 4s user