My iphone locked up. Screen is gray and no buttons work. Can anyone help?
I was talking face time, and my screen went gray and is now locked in that position. None of the buttons work. The phone has been plugged into the charger for the last twenty minutes. Nothing works. Can anyone help me??
Press and hold the on/off button and the home button at the same time until the apple logo appears and then let them both go. This will reboot the phone
Similar Messages
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i carnt hear my message tone,the sound it makes when the phone locks and opens,also i am unable to hear music when playing from my phone but my ringtone and alarm tone work.Ive made sure the silent button is not on,and the volume button on the side of the phone is just showing it blank instead of it going up and down.To try and fix this i have reset my settings and restored my phone,but now its just skipping the music i have purchased from itunes when in a docking station which is now another problem i have as well.Can anyone help????
Hello dbrookes,
Thank you for using Apple Support Communities!
It sounds like even though the Mute switch is not on, sounds are not making the, well, sound they should, and the volume buttons make a blank volume indicator appear on the screen that does not show the volume level.
I wanted to recommend a couple of things.
First, I would reset the phone:
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If that does not resolve the issue, then you may want to try backing up to iTunes, and restoring the iPhone again but this time do not restore the backup and set it up as new to see if the issue persists without the previous configuration.
Just incase you need it, this article will help with that:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Cheers,
Sterling -
I am in uk just got an iPhone but have Ameritech email cannot get email to work can anyone help.
Can anyone help
someone probably could help, but they would need at least SOME information about the problem you're having setting up that account on your phone.
Would YOU be able to help someone if you were given no information? -
I have a PowerBook G4 17" and need Apple discs to set it up again. Mine lost during move. Screen seems damaged, has vertical lines. Can anyone help. I can call as I have unlimited calling on my iPhone 6 anywhere in North America.
king,
If your Powerbook's serial number (do not post it here) starts with "W8" then the vertical lines are mostly likely due to a defect in the display itself. W8 is a factory code and, during the iMac G5 and PowerBook G4 timespan, that factory shipped thousands of units with the same defect. It cannot be fixed via software.
As all PowerBooks are now classed as "obsolete," an Apple Store will not work on it. They will look at it ands tell you it has vertical lines and that they cannot fix it. This Apple article shows Apple devices they curently considered obsolete:
Vintage and obsolete products - Apple Support
It is possible that some Apple Authorized Service Providers (AASP) will still work on older computes but they cannot get neededparts from Apple. As this issue was so pervassive, it wil be hard for you or an AASP to find a used/pulled display that is not effected with the "W8 Curse."
Although I love the old PowerBooks, I would not even spent the money for disks, much less the US$150-400 it would cost to replace the display, even should one be available.
If you give us a rough idea of where you are in the world, we can suggest repair shops specializing in fixing older Mac notebooks, but be aware those resources may be rather scare outside North America. -
I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?
Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H. -
My iPhone 4 is stuck in the recovery mode after downloading iOS7. iTunes screen reads "Waiting for iPhone". It's been waiting for two days. Can anyone help?
Hi Imw7996,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Judy -
I have an iphone 4S and i cant download apps onto it. Everytime I click to install, the icon appears on the homescreen with 'waiting' under it and then disappears. Can anyone help? Its driving me mental!
I found this very good
http://ipadhelp.com/ipad-help/iphone-ipad-apps-stuck-waiting/ -
I have a new iphone 5 and although I had a little trouble downloading all my apps and music, I did this successfully but now when I connect to my itunes, itunes doesn't see it and also bluetooth doesn't seem to be working.Can Anyone help?
Hey leafxxx,
Thanks for the question, and welcome to Apple Support Communities.
The following resource provides troubleshooting steps if your iPhone is not displayed in iTunes when connected:
Apple - Support - iPhone - iTunes Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/itunes/
For more detailed instructions, see this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Enjoy your new iPhone 5!
Matt M. -
I am over trying to update my iphone! Everytime I do it will not restore and I have to wipe everything and start again. Can anyone help me, I am on a PC
What makes you think I can't use my phone in another country or with another sim. You obviously can't, but we are hardly going to talk about hacking an Apple phone on the Apple site. By the way mine is officially unlocked so can swap sims within seconds.
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my iphone 4s loses the signal and to recover it I have to turn on and off airplane mode, can anyone help me??
Generally speaking, the iPad backup process is a disaster recovery process, not an archive process. Typically, when creating a new backup, the old one is erased.
If you go to iTunes' Preferences (under the leftmost heading in iTunes' menu on your computer) and then choose "Devices", do you see the specific backup you want to restore listed there? If so, you can restore it. If not, I don't believe you can. -
I have a 30 Gig 5th Gen IPOD It plays but there is no sound from the head phones and when its docks can anyone help
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit -
Can't log in with valid password, can't boot from disk, can't access disk utility, in single user mode can't reset password as appears locked in caps mode with '?' for forward slash, can anyone help?
Which keyboard layout you were using? German, French ... I suppose your layout is reset to the default: US and you are unable to find the "?" or "/" ...
Please have a look into the keyboard viewer, to see how the layout of your keyboard is actually.
marek -
Since updating my Iphone 4 I cannot figure out how to delete old messages. There is no edit button. Can anyone help?
By "sending" do you mean sending email?
If so, what app are you using to take the photos on your iPhone 5? Or are the photos from a different source (saved to your Camera Roll from somewhere else, like a web page or Messages)?
My guess is that Mail gives you the option to send different file sizes when it detects you are trying to Mail a really large photo file. The size of photos on the iPhone 5 is really big and some email providers may stop your mail from being delivered if attachments are too large. Thus, Mail tries to help you by offering to resize the photo.
I suspect that if you are sending smaller files, Mail does not bother giving you options to save a smaller version. In fact, I have seen this behavior. So, if the photo is already "small enough", it gets sent as-is.
To my knowledge, there is no global iOS setting for this. Some apps may have different rules, of course. -
I am unable to update my apps on my iphone5s. After entering the applied password, the update button reappears and nothing happens. Can anyone help? Thanks
Hey there Tonyaokb,
It sounds like you are trying to update some of your apps and when you tap the update button, the update does not happen. I recommend starting by closing the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App Stores, and restart the phone and try to update them again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists I would next verify that you can find it in your purchased history with ths article:
Tap App Store.
Make sure you're signed in with the same Apple ID used for the original purchase.
Tap Updates.
Tap Purchased on the resulting screen.
So that you can then delete the app and re install it:
Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-left corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and download it again.
Note: If it's a paid app, make sure you're using the iTunes account you purchased the app with originally. If it isn't, you may be asked to purchase the app again. Learn more about downloading previously purchased items.
From: iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Take care,
Sterling -
Hi Everyone,
I just deleted PS CS6 and installed PS CC 2014. I'm trying to use the Liquify Filter and it does not work. When I click on the Liquify Filter, my photo does not appear properly. The photo appears as two flourescent color fields - bright turquoise and lime green! Can anyone help me with this? Also, does anyone know if I can re-install Photoshop CS6?
Thanks!
LaraineHi Everyone....I figured it out. Strangely, although I had NEVER used Liquify in PS CC 2014....I just realized that in Liquify Advanced Mode that the "SHOW MASK" option was on by default! I unchecked SHOW MASK. Everything is OK. Whew! Tks!
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