My iphone power button is not working. What can I do?

Hello, I bought an iphone 5 last year and it still in warranty . It has some regular scratches for the use but it never felt down.
The power button is not working now and I sent to an apple retailer here in Brazil (SOMA - Revenda APPLE Solution Expert e Assis. Tecnica Autorizada) to fix it. They refuse to do it saying that the button is not working because of the scratches what I believe is not true. And the retailler suggest to me to buy a new one.
And more, I receive the iphone with the factory configuration and I don’t know why.
I would know what can I do to fix the iphone. And How can I use the warranty here in Brazil.
I couldn't find an e-mail from apple.com support to report this.
I will stay in US next december. I can fix my phone in an Apple Store?
I'm very dissapointed with the technical assistance here in Brazil.
Thank You

Meaning that you cannot restart or reset the phone? If you haven't tried already, try both options.
Otherwise, you can do a backup & restore, or even a restore as new (only after a successful backup).
If the issue persists, then look at a replacement. Either it will be a hardware defect (free if within warranty), or physical damage ($49 with AppleCare Plus, $149 without it.)

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