My iphone randomly mutes. Side mute button not on.  Mute not highlighted.

Does anybody know what could be causing my iphone to randomly mute.  Side mute button not on.  Mute not highlighted.  Happens on incoming and outgoing calls.  Sometimes during an ongoing call, sometimes when call is first made or received.

Exactly my case, too. Unfortunately no response at all - the only thing I can find on the web are discussions that your ear might touch the MUTE button - but it is definitively not the case. As Susan writes, the mute button is not highlighted, pressing it does not change anything.

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