My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

If you are trying to restore to an iCloud backup, this has to be done during the initial setup process. If your phone is already set up, you will have to go back to Settings>General>Reset and tap Erase All Content & Settings, then go back through the setup screens again and when given the option, choose Restore from iCloud Backup (see image below). Be sure your phone is connected to wifi and your charger as this will take some time to complete.
Also, your replacement phone must be running the same iOS version or higher to restore to your backup. If you are running an older version of iOS than the device that was backed up, your backup will not be visible when you choose to restore to your iCloud backup. If this is the case, you'll have to update your replacement phone first.

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Hello sir i have IPhone 5 this imei is : ******** and i but my mail and password but the icloud tell me its wrong please help me my mail is : ******** and my password is ********

hello sir i have IPhone 5 this imei is : ********** and i but my mail and password but the icloud tell me its wrong please help me my mail is : *********
and my password is *******
<Personal Information Edited by Host>

You might try the following steps:
Restart the device by holding down the on/off button until the power down slider appears.
Try entering your password in another location (i.e. when you are using a different wifi network)
Reset all settings (settings > general > reset), this resets some of your settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It does not remove any of your data.
Try signing out of iCloud and back in (only if find my phone is disabled)
If this doesn’t help your best option may be to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

HT4972 i got my new iphone 4s , can not download the OS 5 it says error 9006 on my windows 7. also the phone does not show the capacity and serial number details on the itunes summery ?? please help

i got my new iphone 4s , can not download the OS 5 it says error 9006 on my windows 7. also the phone does not show the capacity and serial number details on the itunes summery ?? please help

Hi Kevin,
The iPhone 4S comes automatically loaded with iOS 5, and any updates after iOS 5.0 can be completed directly from on the phone in Settings > General > Software Update. If you are having trouble using iTunes to update software, I suggest you reset iTunes so that you can pair your phone to the computer again, because if you can't see the serial number and capacity, that generally means your phone isn't paired. For any problems this doesn't fix, please contact Apple directly through their automated help line, 1(800)MYAPPLE.

How can I change my email - I have reset my password and the information? was sent to my new email but I can't login on my phone due to the old email appearing and wanting a password

How can I reset my email address on my phone?

settings->iclound and logout of the old appleID account

HT1766 My iPad is unresponsive to my touch commands, the box containing "iCloud Backup This iPad hasn't been backed up in 9 weeks. Backup happen when this iPad is plugged in, locked, and connected to Wi-Fi." wont disappear from the screen. Please help.

Hello

press and hold top power button and home button in front for 6-8 seconds until you see an apple, for it to reset.
and make sure your initiating an icloud backup or it will come up again.
1. be connected to wi fi
2. be plugged in to power source
3. turn screen off
go to settings>icloud>storage and backup>backup now.

My old email was hacked. My old Apple ID had the password changed and now with my new Apple ID I want to delete my old account and transfer my purchases and details to my new account. How do I go about this when I cannot access my old email as it has been

My old email was hacked and my password corrupted. Now I have a new Apple ID but cannot cancel the old ID as I no longer have access to that email address. How do I cancel the old ID and merge my purchases and details with the new Apple ID?

You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’.

Help! Upgraded to 3.2. I receive this message, "Aperture cannot access this library."

How can I possibly make changes if Aperture doesn't launch?

Have you tried to see if you can run the Troubleshooting Basics?

Elements 11, getting this when trying to access editor, "Some of the application components are missing from application directory. Please reinstall."

Reinstall software. Continue to get the same message. Plus, A required application library failed to load and the product cannot continue. I have been using this program for about 11 months without any problems. This just started.

Which Photoshop version are you using? If it's CS3 - CS6 then you can download it from Adobe and install it properly. No need to rebuy it, just put in your serial number:
http://www.adobe.com/support/downloads/product.jsp?platform=Windows&product=39
If it's CC, then you just get it from the main site.
Photo editor | Download free Adobe Photoshop CC trial
If you can, I would put all the files back where you moved them from, and uninstall the program properly. Otherwise you'll have file remnants laying around. Also, you're unclear if you just moved it to another location on the same computer, or a new computer. If it's a new computer then you need to deactivate the old computer as you only have two seats to use:
Activation & Deactivation Help

HT201210 I would like to roll back to IOS5 from IOS 6. Please help.

I would like to roll back to IOS 5 from IOS 6. Please help.
Thanks
Madhu

I would like to downgrade too. Can not pick my Yahoo and Gmail on the mail App.
Also Apps keep crashing and iPad 2 just keep cycling when tried to move some icons around.
The interesting thing is that maps does not know about Heathrow and Gatwick airports but give me taxi offices that goes there. How nice.

HT204053 I purchased an iphone second hand and it was clearly stolen and now I could possibly be out of $300. I've called the owner to see what we could figure out and she has not answered. Is there anything I can do? Or am I out of $300? Please help!

I purchased an iphone second hand and it was clearly stolen and now I could possibly be out of $300. I've called the owner to see what we could figure out and she has not answered. Is there anything I can do? Or am I out of $300? Please help!

If the repair shop was not apple certified repair shop then Apple will not replace/ or touch that device with a ten foot pole sadly. I'd follow Rudegar's advise and try anthoer repair shop as sadly it sounds like you got jipped by the original owner. Always verify your infomation through the company before you hand over the money!

TS4036 How do I access content that has been backed up to iCloud? I no longer have an iphone, but want to access the music/pictures I've stored to the cloud. When I logged into iCloud, there was no tab or option to view store content. Please help.

How do I access content that has been backed up to iCloud? I no longer have an iphone, but I want to access the music/pictures I've stored to the cloud. When I logged in to iCloud, there was no tab or option to view content. Please help.

Without an iPhone or iPod Touch to restore the backup to, you cannot access the camera roll photos stored in the iCloud backup. Signing into the account on your computer and enabling photo stream will only allow you to access photo stream photos from the last 30 days, and any shared stream you were subscribed to.
You can redownload purchased music in iTunes on your computer as explained here: http://support.apple.com/kb/ht2519.

I am using iphone 3gs since last 4 days. Till yesterday night it was working fine and i have connected this phone for charging . Morning there was apple logo in the screen and every 1mte (approx) it is blinking. I could not restart the phone.Plz help

I am using iphone 3gs since last 4 days. Till yesterday night it was working fine and i have connected this phone for charging . Morning there was apple logo in the screen and every 1mte (approx) it is blinking. I could not restart the phone.Plz help . I have tried to reset even by pressing sleep and home button but it could not help. Please suggest. Still i have connected for charging .

Sounds like you have corrupt backup data, if this occurs from one phone to another. Try restoring the phone as a new device, without a backup. Try using for a day before installing any other apps, etc. See if that improves the battery life. Then try syncing back applications a couple at a time. Something seems to be locking in the processor which is draining the battery.
Do you live in an area where there are Apple Stores? If so, try making an appointment with the Genius Bar to have the device checked out.

I want to know that if i want to download facebook on my iphone 4 or any other apps then it ask me put my card details for payment. why is that. if they are free then why do i need to give my card details?please help me anyone.

I want to know that if i want to download facebook on my iphone 4 or any other apps then it ask me put my card details for payment. why is that. if they are free then why do i need to give my card details?please help me anyone.

Just select no credit card as outlined here:
http://support.apple.com/kb/ht2534

WHEN I USED TO CONNECT INTERNET FROM MY IPHONE 4S PERSONAL HOTSPOT VIA USB, AN ICON IN THE NETWORK PREFERENCE NAMED "IPHONE" GETS OPENED.... BUT NOW THIS IS NOT HAPPENING AND I AM NOT ABLE TO CONNECCT PERSONAL HOTSPOT VIA USB CABLE. PLEASE HELP ME OUT

WHEN I USED TO CONNECT INTERNET FROM MY IPHONE 4S PERSONAL HOTSPOT VIA USB, AN ICON IN THE NETWORK PREFERENCE NAMED "IPHONE" APPEARS.... BUT NOW THIS IS NOT HAPPENING AND I AM NOT ABLE TO CONNECT PERSONAL HOTSPOT VIA USB CABLE. PLEASE HELP ME OUT???

Please don't shout! Using all uppercase means shouting on the internet. If your keyboard is stuck please say so, otherwise people will think you are being obnoxious.
Now the first question is, when you are saying connecting to personal hotspot, have you always been using the iPhone to connect to the internet? Are you someplace where the only place to connect is available via tethering to the iPhone's celluar network? Or do you have other options?

Good day please help me, my iphone 5 wont turn on. i have tried the hard reset . but that didnt even work. i plugged it in charger but still no response i connect it in itunes still.dont open. please help. i dont have the warranty anymore, i

good day please help me, my iphone 5 wont turn on. i have tried the hard reset . but that didnt even work. i plugged it in charger but still no response i connect it in itunes still.dont open. please help. i dont have the warranty anymore, so please help.me.

Please make a Genius Appointment and take it in for service. By now it probably cannot be fixed, but you never know.

My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

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