My iPhone's number won't add itself to iMessage or FaceTime!
My new phone number is greyed out and not available to be selected for iMessage or FaceTime. I've changed my iMessage/FaceTime phone number in the past without any issue, but now this new one won't add! I've tried logging out of ALL devices and logging back in, but it didn't help. No matter what I do, I can't select my telephone number to be active for iMessage/FaceTime!
Here's some background:
First phone number on an iPhone 3GS with AT&T: Phone number worked fine on iMessage!
Took my iPhone 3GS (unlocked) to Straight Talk Wireless (a Tracfone prepaid service branded for Wal-Mart) with a NEW number: Phone number worked fine on iMessage!
Upgraded to iPhone 5 (locked to T-Mobile) on Straight Talk Wireless (with T-Mobile-compatible SIM) with the SAME Straight Talk Wireless phone number: Phone number worked fine on iMessage! This newer iPhone also introduced FaceTime and my number worked fine on that too!
Took the same iPhone 5 to Brightspot Wireless (a T-Mobile prepaid service branded for Target Stores) and got a NEW phone number: This new number will NOT add to iMessage or FaceTime no matter what I do! It stays grayed out and cannot be selected!
I have other Apple devices that also use iMessage and/or FaceTime:
iMac on OS X Yosemite Beta with both iMessage & FaceTime
iPhone 4S on iOS 8.0.2 used only as a glorified iPod Touch (kept on Airplane Mode with WiFi only -- it has an inactive dummy SIM so it would activate in iTunes and operate normally) with both iMessage & FaceTime
iPhone 3GS on iOS 6.1.3 (the same as used before with Straight Talk Wireless) now only used as a glorified iPod Touch (kept on Airplane Mode with WiFi only -- this one still has its most recent Straight Talk Wireless SIM in it so it would activate after its restore in iTunes and operate normally) with iMessage only (no FaceTime)
In case it matters, the iPhone 5 in question (with the phone number that won't add) is on iOS 7.1.2.
People have my new number but it's not going to all my devices when another iDevice sends me an iMessage and it's really frustrating for this to not work properly! My only thought is that my iPhone 5's custom APN settings keep erasing themselves after a restart or a loss in signal, causing me to have no MMS or data (except WiFi) until I type the settings back in. I can see why this might make me temporarily disconnected from Apple's servers, but I don't see why it won't add the phone number in the first place! Please help!
I have the same issue... tried logging out of iMessages and FaceTime on all devices, reset network settings, start again from the iPhone which number i want to connect etc., but to no avail. It keeps being greyed out and I'm unable to select it no matter what...
O, and whats more frustrating, people are sending me iMessages to the number in question (like when they use the phone number and not the email address), the iMessage goes through from their side, but I never get it on any of my devices! Many people have asked me why I'm not responding to their messages and I have no idea they even sent me!
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Details
1. The problem started after downloading and installing the latest iOS 8.1 for iPad.
2. I used this internet connection to download the iOS 8.1 update, and am now on Safari connected to the internet through this device to find out why Facetime won't work.
3. The wifi settings allowed the previous iOS to send/receive iMessages... And are sufficient to currently watch Netflix movies on this device... Given that iDevices don't change network settings from common use, and my iPhone can send iMessages while in airplane mode and on wifi, the settings must be correct.
4. I've successfully signed into my iTunes account on both my laptop and this device using the correct Apple email ID and password. I've successfully logged onto my Apple ID from the Apple website to confirm emails and IDs are verified, through Safari on this device.
5. My Apple ID is my current valid/alternate email address. I've signed into iCloud on both laptop and iPad using this password. I've emailed myself to and from my Apple ID email using this device. I've also tried signing into Facetime using my alternate Apple ID.
6. Time zone is correctly auto set to my nearest time zone town. When set manually, the problem is still present.
7. Cellular data connection is not subscribed for this device. This device with previous iOS has been able to use Messages through this wifi connection as it is currently configured. Attempts from various wifi/coffee spots to sign in using Apple ID and all possible alternates do not resolve the problem.
8. Even though this suggestion was not listed under this specific error message, I decided to try "waiting 24 hours" and the same error still results. It isn't clear if waiting means specifically not attempting to log in to iMessages.
I'll try waiting more and see where that gets me.
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Hi, sarahr1987.
Thank you for visiting Apple Support Communities.
Here is a troubleshooting resources I would recommend going through when experiencing this issue.
Phone number missing on iPad or iPod touch
If your phone number isn't listed on an iPod touch or iPad, follow these steps:
Update to the latest version of iOS.
Verify that you're using the same Apple ID that you're using on your iPhone.
On your iPad or iPod touch, sign out of your Apple ID in the following locations:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID with FaceTime and iMessage.
If your phone number still isn't listed, follow these steps:
Sign out of your Apple ID on all iOS devices, including your iPhone, in the following locations:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID on your iPhone.
When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At and Settings > FaceTime.
Sign in to your Apple ID on your other iOS devices.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/en-us/HT201349
Cheers,
Jason H. -
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Hi All,
I recently synced my moms phone onto my MacBook and this has effected my iCloud,Facetime and iMessage accounts on my Mac,iPad and iPhone. When I look at preferences on iMessage and facetime, it lists my moms phone number, how can I edit that phone number to be mine ? We are both on the same iTunes account.
ThanksDo you not set the phone number within Apple ID
https://appleid.apple.com
and not iCloud?
May be wrong here:( -
I really need to know how to diconect my old phone from my phone number that way my text messages get deliver to my new phone
Hey fa886!
You will need to adjust your iMessage settings in your new phone using the information in the following article:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/ht5538
Unlink a phone number
To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
If your previous phone is not using a different number, then you will want to simply sign out of iMessage on it in order to stop receiving iMessages. Thanks for being a part of the Apple Support Communities!
Cheers,
Braden
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