My iPhone's "Other" capacity has suddenly jumped to 56G out of 64G. Yes, you read that right. Every time I try to sync to recalculate, it gets worse! Please help! Can't even restore from backup now, since my backup is all "other"!
I have fully up-to-date everything on my iPhone and computer and iTunes. I have an iPhone5 and MacBook Pro. I synced my iPhone this morning and it has 12 or so gigs of free space (even with my music and some photos on it). Then I deleted some voice memos in iTunes, and wanted to sync again to reclaim the space. When I tried, it said I had 29G of "other" data and that my phone was way over capacity and can't sync. I tried a few online solutions to force it to recalculate, but now it says it is about 90% "other"!! Only 8G of 64G free, and "other" is the ONLY thing in the summary bar.
I un-checked music for syncing, thinking that must be the problem. It did not help. Now there is nothing on my phone except "other", according to iTunes (not even photos).
I cannot restore from backup now, since the backup includes the giant "other". I don't want to delete my info on my phone knowing a corrupted backup is my only alternative.
Help!
Thanks so much Meg. Unfortunately, iTunes is the program I use to perform syncing. I don't really have other outside options. It is also the location of the backup I would use to restore my phone, and my only way to reclaim important data. I am concerned that, since the last backup occurred when the "other" bar was only moderately huge (around 29G I think), that a backup would replicate the problem back onto my phone.
My contacts, etc. are all in address book and the calendar app on my Mac. As far as I know, iTunes is the way to get them back, but iTunes is where the problem is.
Any thoughts on this?
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TS4123 Every time I try and sync my iPhone my laptop shuts down.
I have tried reinstalling iTunes.
I have reset all contents and setting on the iPhone.
I tried downloading my tracks as a playlist.
I have about 1000 songs on iTunes and at the last attempt it only synced 250 before shutting down. I have tried everything I can think of!
Please help!!Thanks for the answer. The sync process goes well until the last step,(5th) when iTunes try to syncing pictures. At that point I got an error message telling me that iTunes doesen’t work properly. “Windows tries to find a solution to the problem” ...and then the program shuts down. I remember that I tried to include videos in the Photo tab just before it all happend, so I think that is the issue here.
The problem is that i dont know how to uncheck include videos option since the program stops working. Is it something i can do without having my iPhone connected? I Saw that some have installed older versions of iTunes to go around the problem and if that solves it all, at least for now... where can I download it?
Thanx in advance. M
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