My iPhone's sound does not work except for the alarm and the volume bar is not there.

Hi, thank you in advance if you can help.
When my iphone 4 is not plugged in to headphones the sound does not work, and if I try to adjust the sound with the plus and minus buttons in the side it comes up like normal saying "Ringer" but then there is no bar underneath it. Sometimes the sound will work for a couple of minutes. However, there is definitely no problem with the speaker as the alarm always works perfectly fine.
I have tried restoring it, this did not help.

what you could even try is to write down a few contacts that you would need to get through a single day, restore it to factory, punch in those few odd contacts,
No.  What he should be doing is syncing his contacts to an app on his computer or cloud service, then sync them back to the phone (without restoring the backup). 
Never rely on the backup for contacts.  The contact info stored there may be incomplete and is only meant to maintain the recent calls and favorites lists.

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