My iPhone says it needs to be restored, but on connecting to iTunes i get unknown error, and unable to restore: any tips?
On 2 occasions my iphone has come up with the message that it needs to be restored to factory settings, but on trying to do this, itunes displays the message that it is unable to restore phone due to unknown error. Any tips?
Unless you have a jailbroken phone that has altered the baseband, that usually a hardware failure, in which case you'll have to take it to the Apple store for evaluation.
Similar Messages
-
i've lost my Iphone 4 and found it back. i am unable to restore data. if i connect to itunes its getting restarted again and again. what should I DO ??? TS KEEP ON RESTARTING ALL THE TIME
Hi there balaji007,
You may find the troubleshooting steps in the articles below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W. -
My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.
Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
my iphone is on recovery mode and i can´t turn on it, when i try to recover it from itunes i get: unknown error (36), i´ve tried to do lot of things but i can´t solve my problem. please help!!
Hi, i had the same problem. Try to find the file "apple" or "itunes" don't know it anymore exactly. Ahm well you need to delet any information or just plug in your iphone into an other computer. important is that your iphone never has been pluged in this computer before. This was what i did, and it worked!
-
Hello i'm facing problem i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even though my internet is on
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
Bought wife an iPhne 4s for xmas. when i connect to itunes i get a message that says iPhone cannot be used because the Apple moible device service is not started. my iPhone and kids apple devices work fine but are on a seperate account. whats the deal?
Not sure why only one particular phone is having this problem but this article will help you check and restart it if it's in fact not started: http://support.apple.com/kb/ts1567. Even if it is running, suggest you stop and restart it.
-
Hi, I upgraded my iphone 4 (4.3.3) to iso 5 beta 6, but now it shows "No Service" at top left, and unable to complete your activation. Also tells that "this device is not registered as part of the iphone developer programme." How could I fix this problem? Please help me...,
I had a similar occurrence with my just activated iPhone 4.
I had been using the phone for three days when an odd occurrence with voice mail caused me to call tech support. After some discussion they decided to push the activation to my phone (even though I had been using it for three days). When I went to power it back up again I repeatedly got the "no service" notification. I got tech support on a land line and we tried hard reboots and so on. No joy. They told me to take it in to the point of sale and either the SIM card or the phone needed (or both) needed replacing.
I tried one last hard reboot after dinner and the phone came up with service, but I took it in to the point of sale in the morning and they swapped the SIM card out and I went to a Genius Bar appointment to get the phone checked out. It is supposedly OK, but I am still having some problems when syncing it so I will have to visit the Genius Bar again tomorrow about that. At least I have not experienced the "no service" problem in the roughly 24 hours since the SIM card was replaced. (Fingers crossed) -
TS3694 Unknown error (27) unable to restore
I have just installed the latest Apple software update on my iPhone 5 and it had to be restored. Trying to restore it via iTunes I am now getting "unknown error (27)"
Does anyone know what I can do to restore my iPone?
Many thanks!!I have iPhone 5S (Model: A1530).
After trying update to new iOS 7.1 I get an error. Now, I try many ipsw and other things on any Mac, BUT everytime I get an error:
"The iPhone 'iPhone' could not be restored. An unknown error occurred (27) "
Now I don't have worked iPhone ((
Please, HELP!!! -
Cannot open Itunes after trying to install latest update. Getting runtime error and then error 1114. Tried uninstalling and reinstalling and still getting same error. How do I fix this. Very frustrating!
Hi there,
Earlier iTunes (and supporting applications) need to be completely uninstalled before you can install the new version. Here's the complete Apple info on this: http://support.apple.com/kb/HT1923
Mobile device application will most likely fail to uninstall, so you would need to visit its location(s) and manually delete the files then folder(s). The location of the folders is documented in this link from Apple.
It's a pain, but it should work. -
cannot reinstall itunes either now please help
Hello there, bkorhummel.
The following Knowledge Base article addresses the very issue you're describing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
If the issue with the iPhone persists after the reinstall of iTunes, the following article may prove useful:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
this is the message i get from itunes
Itunes could not connect to "ipod of ...." (so, it looks like it understands which ipod is trying to connect) because it is protected by a code. Prior to use ipod with itunes you need to digit the code (where?? )
please help!Try here:
iOS: Device not recognized in iTunes for Windows
Also include manually placing the iPod in Recovery mode and then try a restore
Then try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Further, try another computer to help determine if yu have a compter or iPod problem. -
i try and plug my phone into itunes and it comes up with an error saying this iphone cannot be used because apple mobile device has not started! what does that mean?
I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
Adobe CC says I have succeeded installing illustrator but a patched failed. I get the error 49
help me please
jakeboy,
Either the installation was in fact unsuccessful, and you need to uninstall, run the Cleaner Tool, and reinstall,
http://www.adobe.com/support/contact/cscleanertool.html
or a necessary update is missing. You can update through this:
How to Access, Restore or Update to Any Version of Adobe CC Apps | ProDesignTools -
please anser me fast what this massege mean i tunes could not connect to itune store an unknown error ocurred 11556.make sure your network connection is active and try again , and my i phone is not working only if i have connection from i tunes
See this article:
http://support.apple.com/kb/ts3297
You will find your error number under "Specific error conditions and Alert messages" -
My iphone says it needs to be restored but when i try to restor it it says it cant be restored and it has an unknown error
Hi folks, just yesterday i can restore my iphone 4 that have a problem when i restore from itunes, when i do the restore from itnes, always showed me the following error:
01:41:37.0017] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1
[01:41:37.0017] Depth:1 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - Failed to handle message type StatusMsg)
[01:41:37.0017] Depth:2 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - failed to update device firmware)
[01:41:37.0017] Depth:3 Error:The operation couldn\U2019t be completed. (AMRestoreErrorDomain error -1 - ramrod firmware update failed)
[01:41:37.0017] Depth:4 Error:The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed to perform next stage)
[01:41:37.0017] Depth:5 Error:Exception at :0:
[01:41:37.0017] - kBBUReturnTimedOut(8)/16: Pinging timed out
what I did was this: just when I will finish the process, when the status bar is at the end in the firmware, only put the sim card and go back to take out, I do this like 4 or 5 times and the process restoration ends so well. This method I tried it 2 times and 2 times worked. I spent like 10 hours trying to restore iphone without results, until I started watching the logs and the key is when you are upgrading the firmware sends a command to answer yes. And I hope this helps.
This is the line of the log that appears and when the restoration is correct:
amai: AMAuthInstallBasebandHandleUpdaterStatus: commandAccepted: YES
Regards.
Maybe you are looking for
-
Deploying MDM Web Dynpro Components on NWCE 7.2 - /wdconfig not displayed
Hi all - I'm trying to deploy the MDM Web Dynpro Components Framework (the goal is to have NW CE connect to and 'see' the MDM repositories) and according to the URL http://help.sap.com/saphelpnwmdm71/helpdata/en/4a/8c20a0dc93203be10000000a42189b/fra
-
The topic says it all. Each time I down load an App I get a notifcation to my iphone telling me to turn on automatic syncing. I want it to stop. How do I stop it.
-
Installing Logic Pro after Garagband Jam Packs, etc. Duplicate files?
I just purchased Logic Studio 9, and I am about to install it. I also have Garageband, and various Jam Packs installed. I know that Logic uses some of the same files, but I'm concerned that I will have duplicate files taking up premium disk space. Wi
-
I tried to reset my nano to the factory default and it says that I only have 1.7 gb
When I tried to sync my ipod to itunes it keeps giving me an error message and then I tried to reset it back to the factory, it says I have 5.5 gb used and 1.7gb left.
-
Will this work on my mini? Samsung SyncMaster 915N, and if so , is there any settings to change in the prefs panel for it to view properly?